Install Projects Coordinator Resume

SUMMARY

Accomplished IT Project Manager / Coordinator with broad experience in hands - on technical and leadership roles consulting with prominent clients.
Highly skilled at successfully delivering strategic projects, aligning tactical roadmaps with organizational objectives.
Trusted business partner to identify opportunities for improvement with an innate ability to gain buy-in from executive leaders.
Proven track record of articulating organizational needs to technical teams, designing innovative technical solutions that resolve business challenges across multiple industries.
Expertise at leading large- and small-scale IT projects with multi-million-dollar budgets.
Proficient in all facets of infrastructure implementations, including scope/requirements, risk/issue management, testing, training and support.
Adept at building and leading cross-functional teams and managing vendor relationships.
Skilled at conceptualizing and launching streamlined processes and automation; increasing efficiency, driving profitability and enhancing customer and user experience.
Exceptional communication acumen capable of making sound decisions to rapidly diffuse and resolve critical problems.

AREAS OF EXPERTISE

Project Management
Scope/Budgets
User/Customer Experience
Cross-Functional Teams
Vendor Management
Process Improvement
Change Management
Team Leadership
Contract/SLA Negotiation
Data Analysis/Reporting
KPIs/Metrics
Service Delivery

PROFESSIONAL EXPERIENCE

Install Projects Coordinator

Confidential

Responsibilities:

Coordinate and schedule installations by reviewing and managing Installed Sales paperwork, contacting installers and customers throughout the process.
Ensure merchandise is ready for installer pickup or delivery by pulling and staging items beforehand, and confirming customer satisfaction.
Responsible for communicating and building relationships with installers, customers, and vendors and for assisting with the training and coaching of employees on the Installed Sales program and order management system.

Confidential

IT Project Manager

Responsibilities:

Led migration of CPR (Contract Purchasing Request) tool to ServiceNow. Delivered project on time and saved $400K by recommending/implementing unconventional strategy versus customizing tool.
Championed innovative vendor strategy that enhanced patient care. Evaluated and re-negotiated master service agreements that resulted in significant cost-savings.
Documented workflows, created case studies partnering with business owners and conducted comprehensive testing.
Defined timelines and milestones, tracked activity results and prepared weekly progress reports to leadership.
Conducted quarterly vendor business reviews that resulted in continuous performance improvements, proactively mitigated risks and improved patient care.
Led cross-functional governance team that defined contract terms with vendors and stakeholders. This improved service delivery, reduced incident outages and validated SLA’s (Service Level Agreements).
Documented and tracked all RACI (Responsible, Accountable, Consulted, Informed ) activities. Clearly identified team roles and responsibilities to streamline project processes.
Served on Change Advisory Committee to mitigate system downtime and reduce patient care impacts. Analyzed scope and readiness, impacts, scheduling and communication plans on all submitted changes.
Administered CPR tool; system analysis, updates and optimization.
Customized reports in CPR tool for data collection, analysis and presentations. Evaluated team performance to identify opportunities for process improvements.
Devised and analyzed trend reports on vendor performance, system outages, SLA’s, KPI’s and risk analysis.

IT Project Manager Consultant

Confidential

Responsibilities:

Led nationwide project on video analysis test site installs for new customer cable box distribution. Documented $2M worth of hardware inventory and liquidated space for data center expansion.
Assembled project plans and allocated resources. Directed efforts and conducted quality reviews.
Tracked key project milestones, documented risk assessments to ensure adherence to customer expectations.
Drove ICD9 to ICD10 conversion initiative. Documented 90+ ancillary applications, identifying EHR (Electronic Health Record) and PHI (Personal Health Information) interfaces. Coordinated all testing activities for go-live readiness/support to hospital staff.
Led migration of four legacy accounts receivable billing databases to a hosted platform and decommissioned servers. Saved $400K annually in support/maintenance fees.
Developed project plan collaborating with vendors to define timelines, milestones and deliverables.
Coordinated with cross-functional teams to document test modules, track extraction processes, resolve issues, facilitate change management, conduct training and prepare progress reports.

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