SUMMARY

• Certified Technical Program Manager, Sr Technical Project Manager and Scrum Master with over ten years of experience in planning, coordinating and supporting Enterprise Applications, Cloud Infrastructure and complex Information Technology implementations.
• Expert in Business Process Analysis, Business Process Re - engineering and Re-design. Excellent skills in writing User Stories, Functional Requirements Documents (FRD’s), Use Cases, Systems Design Specifications (SDS), Functional Design Specifications (FDS), Technical Design Documents (TDD’s), Requirement Traceability Matrix (RTM), and creating Reports.
• In-depth understanding of Plan Driven Methodologies such as Software Development Life Cycle (SDLC), Waterfall, SCRUM, Hybrid, Rational Unified Process (RUP), Agile Software Development and Extreme Programming (XP).
• Experience in software development standards such as Rapid Application Development (RAD), Feature Driven Development (FDD), Joint Application Development (JAD) and Lean Development (LD).
• Extensive experience in HealthCare/Clinical Applications, Healthcare Payer Application Systems and Pharmacy Systems such as Wealth Care Application (WCA), EPIC, EpicCare, CareDelivery, TMW Theraphy Management Workstation, Confidential Patient Care Portal, Soarian Clinical C3/C4, BMC MyChart, EHR Provider Portal, DRx Enrollment System, IKA, CCMS, AgentCubed.
• Experience in current industry standards such as Six Sigma, Capability Maturity Model Integration (CMMI), HIPAA, EDI Standards, Medicare, Medicaid and Health Insurance Plans such as HMO, PPO and POS.
• Proficient in designing Class Diagrams, Sequence Diagrams, Behavior Diagrams, Collaboration Diagrams, State Chart Diagrams, and Activity Diagrams using standard UML (Unified Modeling Language) tools such as Rational Rose and MS Visio.
• Experience in drafting test strategies, maintaining Test Scripts, Test Specifications, Test Procedures, Test Conditions, and played a key role in User Acceptance Testing (UAT), Integration Testing and Regression Testing.

TECHNICAL SKILLS

Business Analysis: Requirements Gathering and Analysis, Gap Analysis, Impact Analysis, Business Process Re-engineering, Risk and Portability Analysis, Security and Compliance Analysis, Business Process Analysis and Team Building

Requirements Management Tools: JIRA, RALLY, Rational Unified Process, Rational Rose, Rational Requisite-Pro 6.0, Rational Clear-Quest, Rational Clear-Case, IBM Rational Software Modeler, Optimal Trace 5.0

Industry Standards: Six Sigma, Sarbanes - Oxley (SOX), CMMI, GMP, FDA Rules & Regulations, HIPAA, 21 CFR Part 11, ICD 9/10

Data Modeling: ER Diagrams, Conceptual, Logical & Physical Modeling, ERwin Data Modeler 3.5/4.0/4.5, Oracle Designer 2010

Databases: Oracle 10g/9i/8.0, Sybase 12.x/11.x., MS SQL Server, Microsoft Access, SQL*Plus, DB2/400, DB2UDB

Methodologies: Waterfall, SCRUM, Rational Unified Process (RUP), Agile Software Development and Extreme Programming (XP).

Software Development Standards: Agile/SCRUM, Rapid Application Development (RAD), Feature Driven Development (FDD), Joint Application Development (JAD), Lean Development (LD), UML (Unified Modeling Language).

Operating Systems: Windows XP, Linux, Unix, Sun Solaris, Mac OS X

HD/Testing Tools: TOAD v8.6/9.0/9.1, Test Director 8.0, QTP 10.0/9.9, Mercury Quality Center 9.2, Remedy7.0, VB Scripting

Programming Languages: Java, .NET, HTML, SQL, RESTful API, JSON, PL/SQL, SQL*Loader, Visual Basic

Reporting / Front-End Tools: Oracle, Tableau, Microsoft Power BI, CDS/CDM, Power Apps, IBM Cognos, Microsoft FrontPage, DreamWeaver, Macromedia Flash, Visual Basic, Visual Studios, Sharepoint

MS Suite: Microsoft Office Suite, Azure, (Word, Excel, Access, PowerPoint and Outlook), MS Project 2016, MS Project 2016, MS Visio and Lotus Notes

PROFESSIONAL EXPERIENCE

Confidential, San Francisco

Sr. Technical Project Manager / Scrum Master

Responsibilities:

• Worked with third party vendors such as Ambra and Flywhell to build a Imaging Storage and Curation Platform for storing and curating DICOM and Non-DICOM data.
• Build an automated pipleine for data transfer from OCT/FP machines at the Opthalmology Center to the PHC IX Image Storage and Curation Platform Cloud Platform.
• Worked with the Employee Health Center at Genentech to transfer patient data to the Cloud Platform.
• Worked with the Reading Center at the Wisconsin University to get the Annotated/ Graded Images back to the Cloud Platform into the Employee Health Center.
• Established bi-directional flow of data to and from PHC Informatic Cloud Platform.
• Worked with data scienists to design the PHC IX Ophthalmology Data Mart, a database used by data scientists to perform predictive analysis for diabetic retinopathy using tools like R Shiny and R Studio.
• Designed solutions for integrating patients data from digital devices and mobile applications with clinical data in the Cloud platform.
• Deployed Ambra Gateway at the Employee Health Center. Deployes S3 buckets as storage containers for non-DICOM data.
• Developed a cloud infrastructure and maintained a directory of microservices and API's to upload digital data into cloud platform.
• Managed multiple project teams within the Ophthalmology, Radiology, Digital and Imaging department to develop Genentech's Mvt / Pico Vision Monitoring App as a self diagnosis tool for patients with Diabetic Retinopathy.
• Used SCRUM methodology to manage Sprint meetings, demos, retrospects and daily stand-up’s.
• Coordinated with the business partners, third party stakeholders and development teams to gather requirements.
• Solved domain specific problems while using Spring Framework as a code repository.
• Performed daily troubleshooting tasks to ensure network connectivity on cliengt and vendor sites.

Environment: DML Cloud, Amazon AWS, JAVA, Spring MVC Framwork, RESTful Webservices, JSON, Ambra, Flywheel, Azure, S3 buckets, R Shiny / R Studio, OCT /FP, JIRA, GitHub, NoSQL, MS Access, MS Project, My SQL, SQL Server.

Confidential, CA

Sr. Technical Project Manager / Scrum Master

Responsibilities:

• Led multiple technical and marketing departments at SCAN by implementing several CRM systems such as MS Dynamics, Salesforce and Agent Cubed (later known as SCANCubed).
• Coordinated with the business partners, third party stakeholders and development teams to gather requirements for changes in SCAN's Business and Marketing Culture.
• Lead a team of developers to construct Scan's data infrastructure and provide access to information while expanding reporting capabilities using Power BI, and Workfront.
• Designed Data Dictionary for SCAN’s Sales Operation Database Application (SODA) replacement project.
• Worked closely with vendors and developers in assisting with data migration tasks by using SQL queries for backend data analysis.
• Conducted Impact Analysis on jobs/interfaces and processes affected by the remediation of multiple SCAN systems and databases.
• Drafted API documentation for loading CRM and Agent Management Data into an ODS.
• Implemented Single Sign On Solution for SCAN users to get direct access into the CRM system.
• Drafted Logical and Physical Architecture Design Documents, Interface Design Documents, and Technical Design Documents for future state architecture.
• Developed SFTP routing methods for integration of third party PaaS and IaaS applications.
• Coverted SSRS reports to Power BI reports and conducted automation framework for several business/IT reports. Used Tableau to build business dashboards.
• Performed Smoke Testing, UAT Testing and Regression Testing.

Environment: SCAN CRM, MS Dynamics, SalesForce, AgentCubed, JAVA, Spring MVC Framwork, .Net Core, Entity Framwork, Workfront, Quotit, TFS, Tableau, Power BI, Flow, MS Access, MS Project, MS Visio, SharePoint, Hybrid, Agile/SCRUM, My SQL, SQL Server.

Confidential, CA

Sr. Technical Project Manager / Scrum Master

Responsibilities:

• Re-devloped Microsoft Dynamics application, supported Microsoft .Net Framework, utilised D365 API's for integration while building new user interfaces within the D365 platform.
• Used Agile/SCRUM framework to manage Sprint meetings, demos, retrospects and daily stand-up’s.
• Used JIRA to maintain product backlog, sprint backlog and release backlog .
• Coordinated with the business partners, third party stakeholders and development teams to gather requirements.
• Conducted architecture review meetings, release planning and project estimation sessions with project team members.
• Designed automation workflows of various sales, marketing, and promotional campaigns in Dynamics 365.
• Integrated business and financial data from distinct business source systems and databases.
• Implemented SharePoint intranet to design and automate dashboards, create project repositories, approval workflows and monitor project progress.
• Created project documentation at multiple levels detailing scope, plans, resource allocation, project estimation, requirements coverage, traceability and infrastructure accessibility.
• Coordinated with end users and IT stakeholders to ensure that the implementation solution satisfies business requirements and are delivered in a timely manner.
• Conducted User Acceptance Testing (UAT), System and Verification Testing.
• Executed SQL scripts for back end data analysis.

Environment: MS Dynamics, CRM Salesforce, Adobe Content Management System, .NetCore, JAVA, Hiberate, Tableau, Power BI, Flow, MS Access, MS Project, MS Visio, SharePoint, Agile/SCRUM, My SQL, and Workbench.

Confidential, MA

Sr. Technical Project Manager / Scrum Master

Responsibilities:

• Used Agile/SCRUM framework to manage Sprint Meetings, Sprint Demos, Retrospect Meetings and Daily Stand up Meetings.
• Used JIRA to maintain product backlog, sprint backlog and release backlog .
• Conducted release planning and project estimation sessions with project team members.
• Participated in business modeling by understanding the needs of the business, and documented detailed System Use Cases.
• Created functional requirements documents (FRD’s) and system design documents for system enhancements.
• Documented clinical workflows for the front end system of EHR Provider Portal and implemented several enhancements for BMC My Chart Patient Portal.
• Conducted physical and logical design sessions for GUI screens enhancements.
• Coordinated with development team to resolve project implementation and support issues.
• Conducted User Acceptance Testing (UAT), System and Verification Testing.
• Identified issues impacting operations productivity and recommended solutions.
• Identified opportunities for system improvements based on business requirements and processes.
• Facilitated weekly meetings with Quality Assurance (QA) teams to continuously improve the Quality Assurance process for the application development.

Environment: EPIC EHR Portal, Epic Care, CareDelivery, Wisdom Application, BMC MyChart Member Portal, JIRA, Green Hopper, Tempo, Tableau, Power BI, JAVA, Struts 2, MS Access, MS Project, UML, MS Visio, SharePoint, Agile/SCRUM, My SQL, Workbench

Confidential, WA

Sr. Technical Project Manager / Scrum Master

Responsibilities:

• Used Agile/Scrum framework to facilitate meetings with business, product, pharmacy operations and technology teams to identify, prioritize and systematically organize key requirements of the new application, and evaluate and compare potential solutions.
• Planned and supervised the project milestones, deliverables and schedules.
• Created Epics, User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
• Conducted user story workshops with business, technical and health care entities.
• Managed new product development, created product designs, functional specifications documents, and supervised implementation.
• Created and maintained product backlog and communicated status to stakeholders, business, operations and technical groups throughout the project lifecycle.
• Facilitated project meetings and problem solving sessions with business units, IT groups and user communities for communicating project expectations and execution strategies.
• Wrote Functional and Technical Requirements for front end system enhancements.
• Identified opportunities for system improvements based on business requirements and processes.
• Developed wireframes, sitemaps, content inventories and tested GUI screen enhancements for Confidential Patient Care User Interface.
• Conducted User Acceptance Testing (UAT) with a focus on documenting defects and executing test cases.
• Coordinated with development team to resolve project implementation and support issues.

Environment: EPIC EHR Portal, Epic Care, Care Delivery, WCA, Confidential Patient Care Application, IBM Mainframe, JAVA, Hibernate, Agile/Scrum, RALLY Sharepoint, MS Access, MS Project, UML, MS Visio, MS SQL, SQL Workbench, Visual Studio.

Confidential, MA

Sr. Technical Project Manager / Scrum Master

Responsibilities:

• Responsible for Project Management, Business Analysis, Gap Analysis, and Research.
• Used Agile/SCRUM Methodology as the Software Development Life Cycle.
• Developed Functional Specification Documents (FSDs) and Test Plans for the Soarian eCube Financials and Clinical Replacement project.
• Developed Integration Mapping documents and executed enhancements for system issues encountered in the implementation and roll-out of the Soarian Proton web-based application.
• Led the Logical and Physical Design Sessions with the Infrastrcure and Architecture Team.
• Used TOAD for Oracle to view schema, indexes and stored procedures to perform several database upgrades.
• Performed root cause analysis to identify the cause for creation of duplicate patient/member records on the databases and made important recommendations for rectifying issues with data redundancy.
• Performed several database tuning tasks and built reports using PL/SQL.
• Coordinated with Subject Matter Experts (SME), Business & IT groups to resolve project implementation and support issues.
• Used Toad to generate and execute SQL queries for extracting data from the Oracle Databases for analysis.
• Used Siemens Soarian eCube Clinicals to research and analyze patient clinical data i.e. patient medical history, patient treatment history and patient dialysis information
• Ensured the use of SOPs, guidelines and regulatory compliance procedures in documenting, implementing and executing important process changes and enhancements.
• Used Remedy application to log, track and monitor process defects.
• Played a key role in User Acceptance Testing (UAT), System and Verification Testing.

Environment: MS Access, MS Project, UML, QTP, Mercury, TOAD Ver 9.0/10.0.0.41 , Remedy, Oracle Database 10g, Soarian eCube Clinical C3, Knowledge Center, SQL, *SQL, Rational Requisite-Pro, Visual Basic, VB Scripting, Test Director 8.0.

Confidential, NJ

Sr. Technical Project Manager / Scrum Master

Responsibilities:

• Managed, planned, scheduled and executed multiple mid-sized projects simultaneously.
• Participated in project planning with the IT and business groups.
• Planned and supervised the project milestones, deliverables and schedules.
• Participated in the logical and physical design sessions.
• Facilitated meetings with business, product, pharmacy operations, technology and other cross functional teams such as eSD, Govt. Subrogation, Med-D, etc., to identify, prioritize and systematically organize key requirements of the new system, and evaluate and compare potential solutions.
• Developed GUI screens enhancements for Medco’s web-based Therapy Management Workstation (TMW) application.
• Performed data analysis and provided support and maintenance for issues related to exchange of data between the TMW application and Backend Databases
• Worked closely with development for implementing several major and minor updates to several cross-functional Medco applications.
• Examined modes of data transfer between interacting applications and identified issues causing data rejection, data feed errors, reporting errors and worked with technical staff and product teams for resolving them.
• Facilitated weekly meetings with Quality Assurance (QA) teams to continuously improve the Quality Assurance process for the application development.
• Collaborated with the technical teams for development and maintenance of several enhancements to Medco’s Enterprise Healthcare Payer Application.
• Facilitated project meetings and problem solving sessions with business units, IT groups and user communities for communicating project expectations and execution strategies.
• Used the Capability Maturity Model Integration (CMMI) approach to achieve standardization in the development of the processes.
• Performed other assigned day-to-day project responsibilities with a focus on requirements development, implementation (including functional requirements, design and testing), and post-production support.
• Documented Checkout Scenarios, Test Scripts, Test Scenarios and Test Plans and reviewed Test Outputs as Subject Matter Expert.
• Used Optimal Trace to document functional requirements, change controls, and support resolutions.
• Reviewed and approved Technical Specification Documents TSDs.
• Created help desk tickets in Remedy and tracked project defects in Rational Clear Quest.

Environment: Optimal Trace 5.0, Toad for Oracle, Oracle 11g, Remedy 7.0, NRx, eSD, Alpha HE/OC, TMW, CMMI level III Processes, Rational Unified Process (RUP), IBM Rational Software Modeler, Rational Clear-Quest, Rational Clear-Case, MS Access, MS Project 2003, MS Visio and Lotus Notes.