SUMMARY

• An experienced, professional, Project and Program Manager with a track record of; project implementation, relationship building, a strong attention to detail, organization, and cross - group collaboration. Can handle multiple projects simultaneously and has experience dealing with ambiguity. Detail oriented and highly organized, Excellent communication skills. A highly motivated self-starter who works well on his own or as part of a team.
• Five plus years’ experience as a project manager. Experience with gathering business requirements, managing scope. schedule, milestones, deliverables, change control, presenting to internal stakeholders, reporting, process improvement, project kickoffs and closeouts and facilitating postmortems. Experience using waterfall, SDLC and Agile methodologies,
• Five years’ experience as a program manager. Experience with; on-boarding, dashboards, facilitating webcasts, customer service, influence and cross-functional collaboration, and working with Enterprise customers.
• Experience presenting to senior level management, delivering weekly dashboards, facilitating meetings, creating presentations, reporting, weekly newsletters and using online customer channels like Yammer.
• Experience providing call center customer support, solving customer issues, creating and updating customer records and working in a customer-centric environment.
• Extensive experience with Microsoft products; Word, Excel, PowerPoint, Confidential, Outlook, Visio, Project, OneNote, Skype, SharePoint and Yammer. I also have experience with Lotus Notes, SurveyGizmo and Instant.ly.

PROFESSIONAL EXPERIENCE

Program Manager

Confidential

Responsibilities:

• Owned daily part number (SKU) assignment of Servers moving from OEMs to Microsoft Datacenters. Working across teams, researching issues and taking corrective action where necessary to ensure SKUs were assigned quickly.
• Produced weekly reporting of SKU assignment metrics, including Analysis of late SKU assignment, to Supply chain management and creation of PowerPoint slides. Produced Ad hoc reports as needed.
• Collaborated with Power BI development team to automate a manual reporting process that involved multiple data sources and VLOOKUP’s, validated numbers via both processes until Power BI was 100% up and running.

Program Manager

Confidential

Responsibilities:

• Owned Weekly technology adoption program (TAP) webcasts via Skype for Business including; invitations, facilitation, introduction of topic to external audiences, recording of session, and follow-up on customer questions.
• Owned weekly email newsletter publication to TAP customers, and key announcements via Yammer
• Created, sent and tracked TAP Surveys using Confidential and SurveyGizmo and provided summary data to management.
• Managed end-to-end onboarding of new customers and contacts to TAP via Confidential .

Program Manager

Confidential

Responsibilities:

• Organized two-day off-site event for 50 people.
• Created an on-boarding process for new team members and managed the on-boarding of six new employees in one month.
• Maintained a document library on SharePoint for the leadership team.
• Collected content and created my directors PowerPoint presentations for; monthly business reviews, team all hands, and leadership off-sites.

Project Manager

Confidential

Responsibilities:

• Managed Microsoft Confidential projects for customers from project kickoff to project close and maintenance.
• Certified on Microsoft Dynamics Confidential 2011 Applications within 60 days of hire (MB2-868).
• Management experience; coordinated five consultant’s expertise and bandwidth with portfolio of Confidential projects to enable full engagement, updated a created processes for the department.
• Responsible for reviewing project invoicing and budget vs. actual work hours on a weekly basis
• Created a weekly backlog report of Confidential work in the pipeline to give my director a view of how many billable hours we could expect in next 90 days.

Senior Consultant

Confidential

Responsibilities:

• Senior consultant for HP Transformation project, working with development and test teams to gather and report metrics weekly.
• Senior consultant for Microsoft's Finance solution delivery team. Led user acceptance testing for new internal procurement system and managed the daily operation of the existing solution.
• Team Lead for the Microsoft Mid-Year Review project. Responsible for; design, development, implementation and support of the Microsoft Mid-year reporting tool for FY09. Presented proof of concept to the internal stakeholder.

Project manager

Confidential

Responsibilities:

• Primary point of contact for Fortune 500 customers during the Confidential solutions implementation lifecycle.
• Managed implementation of automated communications solutions for a range of applications; collections, surveys, customer service etc. with a focus on customer service and meeting deadlines and a consistent experience.
• Utilized my project management skills to coordinate the efforts of software engineering, technical sales, quality assurance and support teams to complete projects on time and within budget and to resolve issues.
• Ramped-up to handle 7 projects simultaneously with 90 days of being hired.

Global Program manager

Confidential

Responsibilities:

• Coordinated international operations support (including logistics, distribution, and order management) for Confidential developers across North America, Europe, and Asia. Escalation point for Confidential developer supply chain issues.
• Worked through numerous challenges to provide Confidential Developers operational support needed to successfully complete game development on time for 11/22/05 Confidential 360 device launch.