SUMMARY

• Senior Scrum Master with 7+ years of hands - on experience managing full life-cycle software development in an agile environment in financial, telecom, information technology and software industry.
• Experience leading cross-functional scrum team. Led efforts to define organizational needs while designing solutions that deliver value to stakeholders.
• Champion in servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Within such role, Pascal has utilized, learned, adaptability, iterative development, value-based prioritization, a business strategy, requirements management, and subject matter expertise to lead organizations through complex changes.
• Capable in managing stakeholder expectations, focusing on requirements and solutions, measuring performance, Burndown charts, and scrum team velocity, continuous process improvement, and implementing corrective actions to mitigate current and future risks.

TECHNICAL SKILLS

SKILLS: Facilitate meetings (Daily Scrum, Sprint Planning, Sprint Demo, and Retrospect), Servant leader, Conflict resolution, Observant, Knowledgeable, Flexibility, Persistence, Lean Thinking, Complex Problem Solver, Creativity, and Laser-Focus. Able to thrive in a fast-paced deadline-driven environment. Strong leadership ability, excellent interpersonal and communication skills

Knowledge of Development Software and Methodology: SCRUM, Agile Scrum, Lean Kanban, TDD, FDD

Programming Languages: SQL

Web Technology: HTML, MS Internet Explorer, Mozilla, Firefox, Safari, Mobile

Applications: OATS - Oracle Application Testing Suite (formerly Empirix e-Test Suite), Bugzilla, Autotask, MS Office Suite including Microsoft Project and Microsoft Visio, MS SharePoint, JIRA, Confluence, TOAD, Evolus Pencil GUI prototyping, Balsamiq, Greenshot Screen Capture

PROFESSIONAL EXPERIENCE

Confidential, Boulder, CO

Project Manager/Scrum Master

Responsibilities:

• Facilitate daily standups and other scrum ceremonies. Ensure necessary preparation work is completed in advance to create efficient, engaging, and productive events.
• Work with Project Managers, Developers, and Product Owners to drive projects to production, meeting deadlines and outcomes.
• Work closely with management and product development team to effectively plan the delivery of software solutions to clients, support Product Owner with respect to grooming and maintaining the product backlogs.
• Monitor team activity and progress against sprint goals, remove impediments for the team with urgency, and resolve team conflicts and coach the team in positive behaviors.
• Build a trusting and safe environment where problems can be raised without fear of blame or retribution with an emphasis on problem-solving. Facilitate discussion among the scrum team, decision making, and conflict resolution.
• Provide all support to the team using a servant leadership style whenever possible and leading by example.
• Coach and mentor team members on the best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
• Work with project owners, Lead tech, and the end-users to prioritize feature development and enhancements based on critical paths and business needs.
• Utilize agile tools like JIRA/Confluence to help streamline transparency processes, and prioritize business requirements.

Confidential, Miami, FL

Business Analyst/ Scrum Master

Responsibilities:

• Collaborated with key stakeholders to define goals and create an execution plan for development projects, with a focus on outcomes rather than solutions.
• Managed requirement dependencies between products/features. Maintains long-term relationships with customers, partners and stakeholders.
• Prepared and maintained the project planning/ sprint planning tools, such as milestone plans, resource alignment maps, burndown charts, and the necessary backlog of stories so that teams have adequate visibility and information on work that is planned and how the work is progressing.
• Lead, motivate, and listen to the SCRUM teams in finding creative ways to deliver more value with less scope and effort. Serve as a focal point within the team.
• Drove product release planning and set expectations for delivery of new capabilities, features, and functionalities. For example, may provide training on the product to other groups and may support training efforts with customers, as needed.
• Provided vision and direction to the development teams and stakeholders throughout the product life cycle, ensuring alignment with business objectives.
• Work closely with the implementation and customer success teams to develop delivery processes that encourage adoption of new products and features.
• Guide work iteration tempo as it relates to the forecast versus team velocity and release schedule.

Confidential, Reading, PA

HRIS/ HR Coordinator

Responsibilities:

• Sourced and developed sourcing leads to an increase in recruiting base.
• Planned and coordinated Testing activities of software implementation.
• Assisted in the review, testing and implementation of software upgrades or patches.
• Conducted triage and training of software.
• Created various artifacts and distributed to management team and staff.
• Assessed, screened and matched participants with job openings; scheduled participants to interviews, conducted mock interviews, prepared clients upon hire, by mentoring and coaching support to be successful on the job.
• Reviewed resumes with managers, referred potential candidates to employers by matching their skills and abilities and skills.

Confidential, New York

Business Analyst

Responsibilities:

• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Followed solely RUP methodologies during the project.
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Conducted joint application development sessions (JAD) with management, vendors, users and other stakeholders for open and pending issues.
• Involved in Testing by using SQL to test back end data and work with QA together to develop test Scenarios and test cases.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams in MS Project and MS Visio.

Confidential, Miami, FL

HR Consultant

Responsibilities:

• Conducted all employee hiring and exit interviews.
• Human Resources lifecycle from onboarding to exit interview; coordinated interviews, conducted new hire background checks paperwork, reference checks, surveys, and performance evaluations.
• Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues.
• Worked with HR directors and management on establishing consistent hiring practices.
• Guided clients on how to conduct background checks and verify references.
• Reduced employee turnover by 20% and significantly increased productivity by introducing a performance management system that recognized the contribution, challenged staff to accept responsibility and empowered them to make decisions.