SUMMARY

• She has more than 18 years of Management and Technical experience in Information Technology (IT), and related disciplines.
• She is a dynamic and resourceful IT professional with extensive experience in Information Technologies including Agile, Iterative and Waterfall Program/Project product delivery, infrastructure management and organizational change.
• Combines background in Project Management Institute (PMI) practices, ITIL, Enterprise Architecture, Enterprise Data Management, data analysis, stakeholder and risk management in delivering successful IT solutions.
• Executes with excellent coordination, facilitation and cross - functional collaboration skills. Confidential is skilled at guiding teams while collaborating with customer stakeholders to facilitate proactive communication at all levels.
• She is experienced in developing and providing executive briefings and client focused presentations and reports. Examples of some reports include but are not limited to: Monthly/Quarterly executive reports, quarterly metric summaries, financial/burn-rate and forecasting reports and documents.
• She has managed at both the strategic and IT management levels. She has provided thought leadership and management skill in Enterprise Architecture and Enterprise Data Governance initiatives and organizational change. Confidential has excellent facilitation and collaboration skills. She is excellent at stakeholder communication and managing business and information stewards in context of executive decisions, business functions, business rules, data and change management.

PROFESSIONAL EXPERIENCE

Confidential

Program/Project Manager

Responsibilities:

• Project Manager for corporate client infrastructure and website development effort using Agile. Assessing CMS (Drupal and others) products in terms of business need and current infrastructure as well as security requirements. Evaluating frameworks for website including Angular.
• Developing and updating corporate EDM methods for enterprise data management, enterprise data communication strategy, data set analysis and data quality improvement. Revised data quality white paper. Conducting analysis and research in OMB Data guidance and policies. Updating EDM communication strategy. Also revising methods and practices for data source analysis, data inventory and data quality.
• Adding Agile methodology guidance for business intelligence solutions, and updating practices for software.
• Monitoring and participating in act-iac information sharing and related groups. Researching agency compliance objectives and public data as part of compliance with OMB information and data policies.

Confidential

Senior Operations Manager

Responsibilities:

• Implemented program management improvement for multiple teams in a matrixed environment to establish new processes and procedures for software development and delivery including Agile processes.
• Also provided thought leadership, process improvement and facilitation of improvements in COTS, applications and data for software/business intelligence teams. Mentored technical personnel and government staff in new processes and procedures.
• Managed 10 teams in a matrixed environment of 100 IT professionals including; system engineers, developers, testers, business analysts, and architects. Managed IT teams that develop and support 6 mission critical OCC bank supervision applications, small apps, and related, integrated systems and data reporting initiatives (i.e. Basel).
• Managed Supervisory Information System SIS portfolio systems which included major website applications, client/server applications (with database replication); cross reporting systems for 6+ mission critical systems.
• Managed, tracked and developed reporting for quarterly metrics, monthly and quarterly financial reporting and forecasts, program budgets, burn rates and reporting. Used PMI practices, blended implementation approaches (Agile/Iterative), and System Development Life Cycle (SDLC) in the management and implementation of multiple projects supporting more than 3000 users.
• Researched updated OMB policy guidance and Data.gov for impacts to IT systems managed. Worked with technical team to Assess APIs across application systems for data consistency and accurate data mapping.
• Managed multiple projects in the SIS portfolio with major production releases - (30+ annually). Process improvements were adopted across the portion of the portfolio managed resulting in increased stakeholder engagement and satisfaction releases to PROD with zero defects.
• Established business rhythms to support effective communication, sometimes daily, with COTR, team members, business clients and end users, as necessary.
• Worked with teams to improve understanding of data, data sets, and data quality.
• Implemented process improvements to support iterative methods and increased stakeholder engagement with demos resulting in the successful deliveries and improved system quality.

environment: Windows (All Office, InfoPath, SharePoint, MS Project, Visio), ASA 16, Rational Jazz, IBM ClearQuest, SQL Server DB, Sybase ASA 16 DB, Compliance: Basel, SOX

Confidential

Senior Operations Manager

Responsibilities:

• Managed team of 15+ tools and infrastructure support engineers in support of Dev Tools and Oracle Fusion Middleware.
• Dev Tools was comprised of over 100+ COTS products, managed and supported by the team.
• Worked to improve Dev Tools processes and support. Successfully managed program financials remaining in budget and provided monthly and quarterly financial reports and metrics.
• Provided weekly reporting across program. Tracked OT hours worked and ensured program balanced back to avoid overages as required.
• Successfully provided 24/7 support to project development teams and manage stakeholder engagement for improved coordination and planning for project milestones and needs. Also managed stakeholder engagement and improvements around responsive web site development and pilots. Supported analysis of new COTS product stability and opportunities for improved architecture and configuration.

environment: Windows (All Office, InfoPath, SharePoint, MS Project, Visio), ASA 16, SQL Server DB, Compliance: FISMA, SOX

Confidential

Senior Project Manager

Responsibilities:

• Managed a team of employees and sub-contractors in the Operations and Maintenance (O&M) and Redesign of a large public facing website Travel State Gov (TSG) for a Federal client, as well as O&M for several Intranet sites.
• The public facing website has over 4 million users and 30+ million page views per month. Managed all web development on the contract including internal Intranet sites.
• Managed these efforts using PMI practices and SDLC methodology in alignment with agency guidance.
• Developed and tracked project schedule, tasks, milestones and risks for multiple efforts. Used Agile approach and sprints in development of the web site re-design using Adobe CQ5. Managed an integrated team of employees and sub-contractors of up to 23 FTEs.
• Also managed the host site provider for the website and had overall responsibility for multiple Intranet sites for the Agency. Worked with the host provider in load performance test plans and reporting / coordination on host architecture.
• Facilitated negotiation and restructuring of the host provider contract for the new web site support. This is a very high profile website which brings in revenue for the agency. Tracked and monitored the O&M site and updates; O&M processes and issue resolution. Brought about improvements that included the accomplishments below:

Confidential

Program Manager

Responsibilities:

• Provided program and project management expertise to clients for implementing business, data governance, data stewardship, and IT Strategic Planning, technology and data solutions, and best practice. Supported organizational collaboration and communication of business objectives, line of business (LOB) goals and cross communication for multiple stakeholders.
• Supported industry as the Co-Chair of the ACT-IAC Information Sharing Committee (ISC), and in this capacity supports specific government initiatives including; PM ISE (Director of National Intelligence (DNI), and DHS National Information Exchange Model (NIEM) PMO office.
• Initiatives include industry and agency collaboration on standards, moderating conference panels on information sharing, white papers on key initiatives. Lead analysis on information sharing and data management with respect to Cloud computing.