We provide IT Staff Augmentation Services!

Sr Project Manager/service Delivery Resume

2.00/5 (Submit Your Rating)

Edison, NJ

Hire Now

SUMMARY

  • Business Transformation and IT Consultant with global executive management responsibility in Business and IT Operations in pharmaceutical, insurance, and financial services. Proven expertise in optimization of procure - to-pay, order-to-cash and plan-to-produce processes.
  • Skilled in analysis, organization structure, people, process, technology and governance. Emphasize strategic and tactical value, operation efficiency and continuous improvement leader acting as a liaison between business and technology.

TECHNICAL SKILLS

PM/Change Skills: iGrafix, ARIS, Visio, Minitab, MS Suite, SDLC, Agile, Jira, Rally, BRD/FRD, CAP, Prosci-ADKAR, BPM, SharePoint, Clarity, Navigator, Confluence

Lean Skills: DMAIC, DFSS, Charter, VOC/VOB, Pareto, SMART, Fishbone, VSM, Statistical Analysis, Solution Selection Matrix, Control Charts, 5-S, A3

Technology projects: Cyber Security/IAM (shared drive, Email DLP, BAPI/TSYS controls, Imperva, Symantec DLP, Citrix, BICEP controls), Appian (Change Control, Customer Domain/KYC, BPM), Data Center Migration, MS 360, PeopleSoft, SAP ERP, Saleforce.com, CRM (Sales, Marketing, Analytics, Clinical), ServiceNow, ITIL, EDI, Hyperion, Documentum, LMS

PROFESSIONAL EXPERIENCE

Confidential

Consultant

Responsibilities:

  • Agile Scrum Master for Appian BPM (Common Components, Encorr) organize and facilitate daily scrum, sprint reviews, retrospective, sprint and release planning ceremonies.
  • Collaborate closely with Product Owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing while ensuring development team has no blockers or dependency issues.

Confidential, Edison, NJ

Sr Project Manager/Service Delivery

Responsibilities:

  • Project Manager and Service Delivery leader for Data Center Migration (platform applications Appian, Fraud, etc.) planning & execution of all BUS applications from BUS environments into GTIS Standard Environments including DEV, QA, PERF, DR & PROD.
  • Program Manager in Planning & Change Delivery responsible for shaping BCUS profile by driving alignment, strategy, value, facilitate discovery and solidify change definition, manage bank-wide capacity planning and prioritization.

Confidential, Iselin, NJ

Consultant

Responsibilities:

  • Executed business transformation of life, disability income, dental and vision insurance workstream processes using lean, technology and change management methods to build accountability and transparency.
  • Collaborated with Sr. Leadership to develop transformation strategy based on outcomes from Kaizen events and mapping of ‘as-is’ processes.

Confidential, Wilmington, DE

Risk Management

Responsibilities:

  • Primary point of contact to the Line of Business client in dealing with technology service proactive improvements, relationship management and overall service improvement programs.
  • Liaison between IT and business end-users to analyze business requirements, map processes and identify solutions to review/produce specifications for new/change to technology applications i.e. CRM 360, data warehouse, etc.
  • Led business architecture effort for multiple business channels isolating process, identify inputs/outputs with suppliers/customers of those requirements.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship