SUMMARY

• Experienced IT Project Manager and Certified Scrum Master with a record of successful completion of numerous projects.
• Experienced in a variety of industries including Automotive, Healthcare, and Energy.
• Responsibilities include project and milestone tracking, scheduling, project budgeting, management and coordination of teams for small projects and larger global desktop and network infrastructure migrations.
• Led regular communication and meetings with stakeholders, other project managers and teams to ensure on - time delivery and completion of projects on time and on budget.

TECHNICAL SKILLS

Management Tools: SCCM, Office 365, Project, JIRA, Clarity, Service Now, SolarWinds

PM Methodologies: Agile/Scrum Certified CSM Scrum Master, PMI PMBOK and Waterfall, SDLC

Operating Systems: Windows 10, Windows 7 Professional, Windows 7 Enterprise, Windows Server, Active Directory

Hardware/Software: Dell, HP, Lenovo, Apple iPad/iPhone, Android, Microsoft USMT, SharePoint, SAP, Microsoft Data Protection Management Server, VMWare, Office 365, Microsoft Project, Citrix VPN, Cisco VPN, Symantec Endpoint Protection

PROFESSIONAL EXPERIENCE

Confidential, Novi, MI

IT Project Coordinator

Responsibilities:

• Successfully completed contract role leading Windows 7 to Windows 10 Migration at all Yanfeng North America locations on behalf of Elwood Staffing Services.
• Daily planning of migration site schedule and tracking of Actions and Issues log at all sites applying Scrum Sprint methods.
• Working with onsite IT Coordinators and technicians in daily stand ups meetings to plan the day’s strategy and testing of Windows 10 image for upgrades and resolving plant upgrade issues related to systems on the plant floor controlling injection molding systems.
• Coordinating ordering and delivery of replacement computers for various sites to synch with project site schedule according to budget and purchase order processes.

Confidential, Livonia, MI

IT Project Manager

Responsibilities:

• Successfully completed contract role as IT Project Manager within the ZF PMO as a contractor on behalf of Brooksource.
• Led the review and completion of three remaining open components of Project Turbo: Application Whitelisting, Network Infrastructure, and Digital Rebranding.
• Monitored Project Turbo monthly budgetary expenditure spreadsheets.
• Reviewed remaining applications listed for clarification to be added to the Whitelist for global use across both divisions ZFTRW or Division A. and ZF Legacy (ZF B-Z Divisions) each with their own Active Directory AD Trees.
• Conducted review and progression of Network Infrastructure upgrades as part of merger between TRW and Confidential .
• Conducted review and progression of Digital Rebranding of all applications and digital documentation.
• Set regular meetings with principals in Information Security, Data Security and other departmental Whitelist Coordinators responsible for supporting applications as well as application owners for progress.
• Created submission packages for application submissions to the German Works Council for review and approval of applications for global use in accordance with the German Works Constitution Sec. 87 SS. 6 applicable to all German employees.
• Granted reviewed application access requests and granted pre-approvals for ZF Legacy users to Division A applications for user account creation and use of Division A applications.
• Implemented E.U. General Data Protection Regulations (GDPR) to company policy on data privacy as well as US Data Privacy Shield regulations which included developing application questionnaire to request information from application owners to bring them into GDPR compliance.

Confidential, Portage, MI

IT Project Coordinator / Project Expeditor

Responsibilities:

• Successfully completed contract project role as IT Project Coordinator / Project Expediter for Pomeroy on behalf of Confidential as part of the Project Management team completing a Global WAN infrastructure migration from Sprint to Level 3 Communications.
• Managed and coordinated the global team of network engineers at sites across 6 continents with Level 3 project managers and local site contacts utilizing Scrum Sprint methods to coordinate the site survey by local exchange carriers, site requirement buildouts per the site survey, laying the new circuit, demarcation extensions from the MPOE to the network closet/communications rooms and scheduling installation of new network equipment and cutover to new network.
• Tracked progression of 180 sites and scheduled various stages and sub-tasks for each site by assignment to engineer by region: North America, Latin America, Europe/Middle East/Africa, and Asia Pacific.
• Set and attended recurring regularly scheduled sprint meetings in person and via Skype For Business with network engineers, local site contacts, other project managers and project stake holders.
• Utilized Agile Scrum methodology techniques, Office 365, One Drive, MS Project, Microsoft Visio, and Service Now for change control, service requests, and timecard management.

Confidential, Battle Creek, MI

IT Project Coordinator / Lead Technical Analyst

Responsibilities:

• Successfully completed PC Migration contract project role as Project Coordinator / Lead Technical Analyst for Randstad Technologies on behalf of Confidential .
• Successfully migrated Lenovo laptop and desktop computers at Kellogg Headquarters in Battle Creek then transitioned to Site Project Lead for Multi-User PC migrations at various Kellogg food production plants nationwide.
• Managed and coordinated teams of technicians supporting the migration locally and nationally utilizing Agile Scrum daily sprint meetings at multiple Kellogg plant sites, distribution centers, and sales offices tracking their progress and troubleshooting and resolving their issues remotely.
• Supported Active Directory user accounts, supporting BitLocker Recovery, and application rollouts including SAP using Microsoft System Center Configuration Manager (SCCM).
• Provided limited post installation support of SAP.
• Performed effective troubleshooting techniques to resolve complex hardware, software, network, and printer issues related to the migration.
• Maintained all aspects of project on site in keeping with scope of project and all tasks related which included the logistics of shipping and receiving of computer equipment and tracking of progress of migration on site.

Confidential, Jackson, MI

Windows 7 Migration Technical Analyst

Responsibilities:

• Successfully completed Windows 7 Migration project for Insight Global on behalf of Confidential using Scrum sprint methods.
• Upgraded 11,000+ Dell Laptops and Desktops, user accounts and applications using SCCM from Windows XP Professional to Windows 7 Enterprise.
• Upgraded Panasonic Toughbook laptops and Toughpad tablets, user accounts and applications including SAP using Microsoft System Center Configuration Manager (SCCM).
• Used Clarity for time, attendance, expense tracking and reports.
• Used Microsoft USMT to capture user profiles and data and SCCM to push migration scripts and application installs over WAN to multiple sites as well as assist with resolution of daily trouble tickets related to migration the day after.
• Used Microsoft VHD utility to create virtual hard drive backups of user files at smaller low bandwidth sites.
• Performed effective troubleshooting techniques to resolve complex hardware, software, and network issues.