IT Manager / IT Project Manager Resume Orlando, FL - Hire IT People

SUMMARY

A pro - active, driven, adaptable, articulate technology and business leader with demonstrated career progression.
Customer focused experience in SaaS cloud service management, data center operations, systems and network infrastructure, service desk management, vendor management.
Experienced PMP certified project manager, trained in Agile SCRUM.
Passion for performance management, through close monitoring of ticketing system metrics, SNMP, and network monitoring.
Leadership, mentoring and development of cohesive team’s that are results driven through regular 1-on-1 meetings, weekly team meetings and regular status reporting.

PROFESSIONAL EXPERIENCE

Confidential, Orlando, FL

IT Manager / IT Project Manager

Responsibilities:

Reduced data center hardware support costs by 47% through contract review and negotiation.
Secured data and devices through the implementation of InTune mobile device management.
Improved staff productivity through migration to O365.
Strengthened network security through the implementation of Palo Alto firewalls.
Increased network security through the introduction of Global Protect VPN and SecureAuth MFA.

Confidential

Computer Specialist (IT Project Manager)

Responsibilities:

Led the implementation of Remedy for use in the asset tracking of hardware and software.
Created a document library using SharePoint to store contracts and agreements with outside vendors, and service providers, as well as software licensing information, support documentation and SOPs.
Conducted due diligence assessments of key functions and to document SOPs.
Conducted skills assessments of team members and facilitated in-house training to bridge gaps.
Oversaw day to day Windows Support team operations, ticket queues, escalations, and projects.
Successfully led the decrease in response times for incidents and requests to exceed SLAs.
Maintained a 99.98% up-time through capacity planning, virtualization and a 24x7x365 support team.
Provided regular reports to management, including SLA metrics, system up-time, and weekly data.
Managed communications to the organization regarding scheduled maintenance and upgrades.
Planned all aspects of and led the successful execution the relocation of the agency’s data center.