SUMMARY

• A dynamic, determined project manager and business analyst, with over 20 years of experience, in implementing technology solutions, transforming business processes, reducing costs and improving efficiencies in key company operations. With strengths in:
• Project Management Business Analysis System Analysis
• Vendor Management Enterprise Wide Implementations System Support
• Data Integration Data Warehouse/Data Quality/Business Intelligence Team Builder

TECHNICAL SKILLS

Software: MS Excel, MS Word, MS PowerPoint, MS Visio, MS Project, Crystal Reports, SharePoint, MS Access

Applications/Tools: Great Plains, MS Dynamics AX, Doc - Link, Esker Letters, MP (Market Prominence), SalesLogix, Hyperion/Essbase, Innotas, Power MHS, Vaultus, Business Portal, CS90, HelpStar, Ultipro, Kronos

Hardware: Dell, HP, IBM I-Series

Database: SQL, Oracle

Professional Skills: Project Management, Finance and Budgeting, Sales Support and Healthcare

PROFESSIONAL EXPERIENCE

Confidential, Latham, NY

Project Manager

Responsibilities:

• Help to manage upwards of 200 projects for prime vendor CMA and 9 sub - vendors (IBM, 3M, OPTUM, CIM, Altaram, Salient, KPMG and Fair Health)
• Participate in over-all PMO activities and all required project documentation ensuring all projects adhered to the Department of Health ePMO project standards
• Help to conduct weekly vendor meetings to ensure all sub-vendor projects are within budget and on-schedule against Department of Health requirements.
• Help to conduct weekly status meetings to review issues, risks and status of all projects.
• Reporting of project status to the Department of Health and coordinate meetings with the Department to review project status, risks and issues.

Confidential, New York, NY

Senior Solutions Technology Specialist

Responsibilities:

• Provide business partnership and vendor management services across multiple programs in alignment with the overall company and Information Technology department’s strategic vision.
• Implement healthcare information technology and information technology best practices across the organization to align information technology services with overall business direction and growth.
• Provide project leadership, business analysis, and technical guidance to further enhance the application portfolio by identifying, implementing, and supporting software solutions that meet the business requirements.
• Leading meetings with business stakeholders and external vendors to discuss project status, elicit business requirements, and establish project deliverable dates.
• Deliver application support services including the timely resolution of incidents; provisioning and de-provisioning of end user access rights; and documenting business requirements/process workflows.
• Performing intense project management and business analyst functions in support of Information

  Technology projects while collaborating within various business lines within Confidential .

• Deliver ad-hoc reports as requested, monitor vendor SLA’s, train business users, and presentations as requested.
• Managing, training and mentoring of Information Technology staff as required.

Confidential

IT Project Manager / Business Analyst

Responsibilities:

• Directed and managed complex strategic projects across organization, interfacing with senior executives across organization and across external business partners.
• Developed work plans, project plans, issue logs, and coordinated resources across internal and external resources, to ensure projects were delivered on time, within budget, with high functionality and quality.
• Managed risk on projects, by tracking, reporting, and guiding the removal of roadblocks to ensure project milestones and goals were met.
• Performed daily scrum sessions for regulatory projects, to ensure project met compliance requirements, and were completed on time, gaining recognition from New York State Department of Health (NYSDOH), as the plan with the highest acceptance rate for ADP encounter submissions.
• Researched third party vendor solutions, for cloud based and data solutions, and developed decision matrix with key criteria to help stakeholders select the best solution for the organization.
• Gathered requirements from stakeholders, business areas, analysts, and development staff to develop business requirements documentation, functional specifications, and detailed design documents including workflows, infrastructure requirements, and service level agreements.
• Implemented process improvement solutions to improve the efficiency and reduce cost for the organization by automating processes that cost the organization hundreds of thousand of dollars.
• Performed unit quality testing to ensure software solutions met requirements before deployment.
• Provided support to maintain and resolve technical issues with third party vendors.

Confidential

IT Business Analyst

Responsibilities:

• Provided analysis and support on multiple applications as a subject matter expert to operational units throughout the organization.
• Planned, coordinated resources tested and implemented enhancements for third party applications.
• Troubleshoot third party technical and environment issues. Diagnosed and resolved application bottlenecks and performance issues.
• Created and managed security groups, users and interfaces to third party applications, reducing risk to the organization.
• Retired legacy applications and migrated to new systems during system implementations.
• Managed third party vendors providing development, maintenance and technical issues.
• Created letters and forms in Crystal Reports that run on Oracle databases.
• Liaison with IS management, the user community and third party vendors to gather business requirements translating them into functional specifications for modifications or enhancements to various information systems.
• Developed, coordinated and implemented plans to test business and functional processes during system development and quality assurance testing.
• Managed end-user client relationships by responding to end-user requests for application support.

Confidential

Business Systems Analyst

Responsibilities:

• Developed business requirements and functional design documents.
• Management of system upgrades.
• Assisted with developing test plans and conducted unit testing.
• Provided technical support to end users in the field throughout the Phoenix metropolitan area.
• Liaison with management and the user community to gather business requirements translating them into functional specifications for modifications to the Case Management software.

Confidential

Business Systems Analyst

Responsibilities:

• Designed, mapped and maintained all benefit operational systems necessary for behavioral healthcare insurance claim adjudication.
• Created scenarios for testing benefits mapping with claims payment.
• Diagnosed and resolved benefit inquiries that impacted claims processing.
• Performed plan analysis and re-designs for major clients across multiple industries.
• Plan / Benefits Configuration on multiple systems (MHS and RIMS).
• Responsible for participating in department initiatives and projects.
• Participated in system conversions and plan build-outs.