Instructional Designer Resume

SUMMARY

Ten years proprietary IS/IT experience as a consultant, business analyst, and project manager to corporations, physician practices and real estate investors
Extensive experience developing end - user training materials including: Introductory Power Point presentation, facilitator manual, end-user reference manual, simulations, job related process flows and quick reference job aids
Extensive training experience including: Train - the Trainer, “Pilot” training, and End-User instructor led
Highly organized and detailed oriented; able to develop and implement programs to meet identified staff/organizational needs
Enthusiastic and patient; able to build teams among diverse groups of individuals
Demonstrated ability to prioritize tasks and meet deadlines
Proactive problem-solving, troubleshooting, and communication skills
IS/IT project management certificate

PROFESSIONAL EXPERIENCE

Confidential

Instructional Designer

Responsibilities:

Developed Course outline for warehouse management Forklift Operators and Checkers
Created Warehouse Management System Overview Power Point Presentation for Coca Cola’s North America system roll-out
Created job related simulations for Forklift Operators using RWD U-Perform Express application
Created SAP WMS PowerPoint training deck for Forklift Operators. At end of each module, developed questionnaire to assess participants retention of material covered in module.

Confidential

Instructional Designer

Responsibilities:

Designed roll-out training schedule for nine business units; 2000 end-users in United States and Canada. Development of schedule included:
Entering each end-user into an excel worksheet by business unit
Assigning each end-user to appropriate instructor led and e-learning/self-study training sessions
Creating training calendar for each training facility utilizing Microsoft Office Publisher
Calculating the number of classes and instructors needed for each instructor led training session
Creating rosters for each instructor led class
Assigning instructors to classes
Creating the correspondence that provided instructors with details of their training assignments

Confidential

Instructional Designer

Responsibilities:

Configured application database based on customer requirements
Evaluated roles/responsibilities of office manager and maintenance manager in relation to implementing the application. Developed specific application usage responsibilities for office manager and maintenance manager
Created quick reference job aids for office manager and maintenance manager
Trained officer manager and maintenance manager on areas in the application relevant to job role (e.g tenant record creation and maintenance, work order creation/completion)
Trained B2B Equities LLC representative on generating financial reports

Confidential

Senior Implementation Specialist

Responsibilities:

Meeting with subject matter experts to gather requirements for database configuration
1 to 2 on-site visits to observe “Day in the Life” practice flow. Information gathered was used to develop workflows based on the utilization of the application in the practice
Facilitating database configuration training sessions with client representatives responsible for the database configuration
Performing database analysis prior to training to ensure configuration was correct and complete
Creating role specific curriculum for training sessions. Curriculum included: Introductory PowerPoint presentation, training practice exercises, and quick reference job aids
Setting up training classroom
Tracking attendance during training sessions
Preparing and distributing post training survey
Recording questions and concerns raised during training sessions; compiling information and submitting to client
Providing go-live on-site support
Performing EPM post go-live audit

Confidential

Independent Consultant/Trainer

Responsibilities:

Performing independent and face to face research at the onset of project to gain knowledge of customer’s industry in preparation for developing training curriculum
Designing training program including syllabuses, learning objectives and curriculum
Converting technical information into customized user-friendly instructional material. Material included Introductory PowerPoint presentation, facilitator and participant guides, role specific practice exercises and quick reference job aids.
Setting up training classroom
Facilitating pilot, train the trainer, instructor led, distance learning and seminar training sessions
Teaming with software developers to test configured application with training curriculum to ensure curriculum was in alignment with configured application
Determining appropriate audience for training and training approach
Recording/compiling questions/concerns raised during training sessions; submitting information to client
Tracking attendance during training sessions
Preparing and administering post training surveys
Providing on-site go-live assistance