Business Analyst Resume

PROFESSIONAL EXPERIENCE

Business Analyst/Project Manager Consultant

Confidential

Responsibilities:

Responsible for defining, documenting and standardizing IT ITSM/ITIL for global operations team
Defined change management strategy, gap analysis, agile delivery, NOC, SOC, CCB, Jabber, KPI
Compliance, releases, Network security, operations, governance, risk management, DevOps, SLA
Provided support on Lean, agile, IaaS, SaaS, SDLC, ITSM, firewall, cloud, architecture, transition

Project Manager

Confidential

Responsibilities:

Managed IT Projects, resources, budget, change, planning, marketing campaign and events
Managed risks, mitigation, gathered requirements, implementation, strategy, communications
Quote to Cash, procure to pay ERP transformation, Dynamics, AX, GP, ACME, Salesforce Lead, Salesforce/CloudSense implementation, managed CRM, billing, invoicing, order management
Managed merger/acquisition, migration/consolidation, monitor risks, impact, vendors, mission critical Cloud, DC colocation, software development, OSS/BSS, SOX, PCI compliance
ServiceNow, network security, testing, agile delivery, Stakeholder management, readiness, testing, integration with CloudSense, analysis, DevOps, documented processes, gaps, governance, QA
Organizational change management strategy, readiness, OCM communication plan, training plan

DC Migration Program Consultant

Confidential

Responsibilities:

Data center application / infrastructure migration, move to cloud, Legacy modernization and Core banking organizational change, managed PMs, stakeholders, architecture, readiness, risk impact
Security, network, migration schedule/wave, cutover, risk assessment, consolidation, clarity PPM
Regulatory compliance change, quality management, Capital market cloud applications migration
Responsible for managing Projects, team, budget, readiness, testing, risks, gaps, quality, change
Implemented governance, PMO, ITSM, SDLC, managed communications, engaged stakeholders
Performed training, analysis, documentation, upgraded and deployment of Microsoft Exchange

TAP Program Training Manager/ Coach

Confidential

Responsibilities:

Facilitated Technical Training for JPMC TAP Analyst Program, Train the Trainer conduct, COTs
Scrum Master, Agile Coach, retrospective, backlog, banking, prioritization, testing, Oracle, Java
Onboarding, Releases, DevOps, risks, service management, JIRA, SLA, Use cases, SDLC, ITIL
AM/KYC, Security, governance, Agile, Waterfall, Scrum, XP, TDD, ITSM methodologies/tools
Responsible for managing and facilitating classroom and remote Technology Technical Training
Managed Project deliverables, scope, stakeholders, quality, communications, risks and change
IT best practices, Lync, SDLC, ITIL, Agile, Waterfall methodologies, UAT, PAT testing/training plan
Project Management, systems development, security, application, infrastructure, change training

Consultant Organizational Change Management Program/Scrum Master

Confidential

Responsibilities:

Organizational Change Management Program, training, utilizing Prosci/ADKAR methodologies processes/ tools to plan, manage and implement enterprise change management using PROSCI / ADKAR methodologies/ tools, developing and documenting Communication plan, business case
Change management plan, strategy, training plan, impact, sponsorship roadmaps, change agent
Identifying current state and future state, KPI, corrective actions, governance, performing readiness
Gap analysis, implementation walkthroughs, people management, agile, managing and reinforcing change, auditing, implementing best practices, facilitating change meetings with executives, senior management, configuration management, change advisory/advocate, PIR, ITSM, lessons learned
Stakeholders/analysis, assessment, risk management, service /organization change development, competency, maturity, resistance, ADKAR - Awareness, Desire, Knowledge, Ability, Reinforcement
Scrum Master, Agile coaching, scrum principles and values, prioritization, budget, velocity, scrum framework, sprint, Scrum roles- Product Owner, Scrum team, Scrum Master, daily scrum, releases,
Refinement, product backlog, sprint planning, definition of done, velocity, review, quality, metrics iteration, development, sprint retrospective, product increment, time boxes, backlog, user stories