Project Manager Resume

SUMMARY

I have a strong background in customer service, project management and sales; illustrating creativity in problem solving, progressive thinking, effective written and verbal communicative skills. I am a teacher and leader, and I work well independently as well as in team environments.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

Coordinated internal resources and clients/vendors for the execution of projects
Created project schedules for project implementation; Ensured that all projects are delivered on - time, within scope and within budget
Provided daily/weekly/monthly project status updates to clients, vendors and internal teams
Actively managed the relationship with the State Lotteries and all stakeholders
Created and maintained comprehensive project documentation
Incremental practices using Agile methodology
Managed implementations creating and/or upgrading iOS and Android applications

Confidential

Project Manager

Responsibilities:

Primary point of contact and sole member of the company in North America for Kapsch CarrierCom, implementing a Mobile Ticketing System for MARTA
Created project plans and business requirement documents for project implementation; tracked project milestones, managing risk logs and provided daily/weekly/monthly project status updates to clients and account teams
Resource allocation - Found and contracted vendors
Actively managed and distributed inventory for all rail/bus installations
Created test plans and tested the application created for Mobile Ticketing System

Confidential

Project Manager

Responsibilities:

Lead Projects consisting of the implementation of Confidential &t’s products and services
Created project plans and business requirement documents for project implementation; Tracked project milestones and provided project status updates to clients and account teams
Proactively managed escalations, client requirements and critical dates, even post project life cycle
Marketed new solutions to clients to ensure high compatibility of client and service

Confidential

Quality Assurance Project Specialist

Responsibilities:

Conducted quality assurance audits, status calls/meetings, and record and document all results to compare to expected results
Analyzed data to present to client for client retention; stating anomalies and issues, and provide solutions on successful outcomes in the future
Worked directly with Sales Executives to detect where certain problems caused lied with implementation of products.

Confidential

Project Manager

Responsibilities:

Lead projects, representing over $6MM in revenue annually, managed domestic and international ordering and provisioning teams to implement business solutions and provided industry-leading customer service
Created project plans and business requirement documents for project implementation; Tracked project milestones and provided project status updates to clients and account teams; engaged and escalated to executive Confidential &T management, as needed, to meet critical deadlines
Managed resource allocation, risk controlling, issue logs, and other critical project events across all phases of the project life cycle
Selected as engagement lead for a significant Confidential &T Premier Corporate Client and this project included international sites and presented complex network and implementation challenges which had a high business impact. Project completion resulted in additional $5MM in new contracts