SUMMARY

• Program / Project / Product Management, Business Analysis, UX Design professional with over 16 years of experience.
• Agile, Scrum and traditional Waterfall SDLC and Agile methodologies
• Cloud based, SaaS and traditional application models
• Mobile devices (iPhone, Android, smartphone) tablets and traditional Internet channels
• Traditional and Responsive design environments
• Experience in Finance, Healthcare, Insurance, Call Center and High Tech industries.
• Diversified background in Internet based software development including e - commerce, C2B and B2B systems.
• Possess excellent communication, problem solving and organizational skills.
• Adept at workflow management, UI development, QA and practical experience in customer interactions, training and support.

TECHNICAL SKILLS

• PMP and CSM (ScrumMaster) Certified - Experience in Waterfall / Agile / Scrum methods and techniques
• Six Sigma Greenbelt, MS Office Suite - Project, Access, Word, Excel, Visio, PowerPoint, SharePoint, Axure RP, XML, HTML, SQL, ASP, Photoshop, and several company and industry specific platforms and systems.

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

• Responsible for managing multiple highly critical projects and programs across entire SDLC
• Fully responsible for PLM (Product Lifecycle Management) activities for entire organization.
• Plan and ensure communications and support activities across organization and all management levels
• Lead PMO resource overseeing and directing massive upgrade to core system. Help form priorities, strategies, resource allocation, and manage tradeoffs and options. Work with resources in three locations across fourteen time zones.
• Planned, implemented and actively manage all aspects of company’s movement from traditional waterfall to agile methodology across several new project initiatives.

Confidential

Project Manager

Responsibilities:

• Managed multiple simultaneous application integration projects of various size and complexity for Fortune 500, health care company.
• Coordinating multiple Workday (SaaS HRIS system) integrations for migration from PeopleSoft to Workday HRIS system.
• Focus efforts of technical and business owners in distributed global setting involving EHR, EMR and other sensitive information.
• Worked with internal resources, contractors, and vendors and off shore personnel in several locations and time zones.

Confidential

Project Manager / Business Analyst

Responsibilities:

• Designed and cited as co-inventor of a new payment option selection mechanism (Pick Your Payment). Additionally designed new quote flow and coverage selection screens for consumer facing website.
• Provided Agile Project Management / Product Management, Business Analysis, User Interface Design and Quality Assurance skills and expertise for development of a cloud based, responsively designed interface, direct to consumer insurance application.
• Leveraged skills to manage strategic mobile device initiative for iPhone, Android and mobile website. Determined user interface, flows and functionality to extend user experience to these platforms.
• Responsible for guiding our leading edge Social Media directives from an IT perspective for marketing and customer acquisition. Included the use of Facebook, SocialTwist and Badgeville.
• Utilized Project Management and Business Analysis expertise for multitude of strategic, critical projects and initiatives for Automobile and Homeowner’s Insurance Company. Rewarded with increasingly complex, high profile projects and responsibility.
• Chief Project Manager for integration / acquisition between Confidential and Merastar Insurance companies. Responsible for Project Management duties on several projects while also providing higher level tracking, prioritization, coordination and reporting of more than thirty other simultaneous projects to Senior Management team as part of this integration process.
• Took over and triaged two large, high profile projects that were previously in significant distress (new Homeowners and Billing Systems). By using some Agile PM techniques, both were delivered on time and within budget while meeting customer needs.
• Was Lead Project Manager for extensive initiative to build and launch a new Auto Insurance product requiring significant modifications to all IT systems and business processes. Ensured coordination of a full suite of projects critical to the launch, including the management of ever changing state approval authorities and internal requests. Coordinated across multiple time zones (India, Philadelphia, Chicago, San Diego, Honolulu). Launched one and a half months EARLIER than originally estimated.
• Provided Project Management leadership for PCI (Payment Card Industry) project to increase payment security measures.
• Contributed Business Analysis, User Interface direction and Project Management skills to complete redesign of company’s

  e-commerce site. Updating of site resulted in double-digit conversion increase.

Confidential

Director of Product Management & Quality Assurance

Responsibilities:

• Responsible for strategic and tactical direction of growing suite of online insurance and financial tools. Working with clients, Operations, IT, Sales and Marketing; responsible for defining, prioritizing and delivering new product releases. Ensured deliverables were in tune with customer and market needs.
• Worked with all departments to guarantee products were properly defined, built, tested and deployed on time and within budget.
• Implemented a SDLC framework for increased product quality, timeliness and relevance to the marketplace. Projects following new process were delivered on time, within budget and had significantly fewer maintenance and accuracy issues.
• Created and designed new product marketing materials to provide a cohesive look and feel to our marketing assets.