SUMMARY

• Over 20 years of professional experience in Project Manager / Operation Management, Business Analysis, Software Testing / Quality Assurance and Development of various business applications
• Experience in building, managing transitioning of test teams and closely worked with client management up to director/ product management
• Over 10 years’ experience on managing onshore / offshore team members and providing guidance teams
• Implemented Testing Center of Excellence(TCoE) across the projects as part of management best practices
• Over 5 plus years of experience in Operations and Production Support
• Extensive experience in Incident and Problem Management
• Solid understanding of ITIL principles and implementation of the same for Operations
• Extensive experience with Automation, monitoring solutions for complex applications
• Very good experience as Operation manager to overseeing of production changes that meet the user expectations as well as clients
• Capable of overseeing the architectural aspects of the development of the design, production of the construction documents plans and specifications
• Experience on monitoring and analyzing the current system of production and working out Confidential strategy for improving if necessary.
• Experience on tracking/ analyzing incidents on production and root cause analysis with application manager and working out Confidential strategy for improving if necessary.
• Supported as Project Manager/ Business Analyst up on client need due to domain knowledge and experience
• Specialized in Software Management, Analysis and Testing
• Good experience on defining test strategy for improving and increasing testing process
• Experience on managing the development on test plans, cases, data requirements.
• Experience on business unit objectives long - term to short-term testing assignments while setting goals
• Very good experience on Test Environments and Data Management
• Experience on SAFe Agile methodology (planning phases like PI, Sprint, scrum etc.,)
• Extensive validation experience in Automation, Mobility, Performance and Manual Testing on various technologies and Domain
• Successfully implemented Automation Frameworks (Data driven and Keyword driven) for QTP 8.2 and 9.0.
• Extensive experience on generating JMeter script for performance validation
• Experience on validating platform messaging system to ensure not impact customer sensitive data and also did POC on SWIFT message platform in place of existing MQ
• Strong programming skills in writing automation test scripts using VB Script.
• Performed Black box, Functional testing, Regression testing, System testing, White box Integration testing, User Acceptance testing (UAT) & Smoke/Touch/Sanity Testing.
• Good experience on all phases of SDLC (Software Development Life Cycle) and various Software life cycle models (Waterfall, Iterative, V-Model)
• Proficient in Software Quality Assurance Testing API and Web based applications.
• Excellent functional knowledge in Financial, Mortgage, Insurance, Banking and Telecom industries application validation
• Expertise validating on application servers and web servers .
• Validation experience using Mongo, DB2, SQL, PL/SQL, Oracle 8i/9i, MS Access and MS SQL Server databases and also experience in writing small scripts.
• Validation experience on Operating Systems like Windows and UNIX .
• Good experience on functionality development using VB, ASP .Net at the beginning of the carrier
• Possess excellent communication, interpersonal and analytical skills along with can - do attitude .

TECHNICAL SKILLS

Requirement Management: Rational Requisite Pro

Test Management: HP ALM (Quality Center) and Test Director

Defect Management: Rational Clear Quest, Quality Center and Test Link

Automation Tools: Selenium, QTP, WinRunner, IBM Rational tool

Performance Tool: JMeter

Databases: Mongo, Oracle 8.1.7, SQL Server 2000 and MS Access

RDBMS/Query Tools: MS SQL Server, DB2 and Toad

Scripting Languages: HTML, DHTML and JavaScript

GUI Tools: VB 6.0, Developer 2000 and XML

Change Management: Rational Clear Case, MS Visual Source Safe, PVCS Tracker

Operating Systems: Windows family and UNIX

Languages: SQL, PL/SQL, C, C++, Java and J2EE

Browser Testing Add-ins: Firebug, REST Client, Modify Headers and YSlow

Others: MS Project and Microsoft Office Suite, Microsoft Visual Studio .Net, Jenkins

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Enterprise Test Manager

Responsibilities:

• Working closely with Project Manager to understand the business requirements and priority while doing supportive roles like Test project coordinator
• Review and consolidate Status reports prepared by individual leads before presenting it to leadership teams on daily basis
• Setup defect triage call with project teams and closely track the resolution progress ensure the impacted areas addressed on time
• Participate with Leads in group review on sprint progress in HP ALM (Quality Center) and defects created in TFS
• Review and analyze the testing practices and escalate testing blockers/ show stoppers to related application owners
• Analyzing Test Center of Excellency (TCoE) best practices across the board
• Contributed towards developing test strategies and consolidating estimates publish to PM as part of intake process for budget approvals

Environment: .com, Mobile, CSL, HP ALM, TFS, Firefox, Chrome, Safari, IE

Confidential, West Chester, PA

QA/ DevOps Manager

Responsibilities:

• Working closely with Product Owner to understand the business requirements and priority while doing supportive roles like project manager/ business analyst
• Review Status reports prepared by individual leads before presenting it to product owners for every sprint
• Participate with Leads in group review process for every sprint prepared in HP ALM (Quality Center) and defects created in Jira
• Review and analyze the testing practices for validating billing and collection agent services provided by third party vendor
• Implementing Test Center of Excellency (TCoE)
• Implemented best practices for automation using Selenium, Perfecto and contributed to process improvements and optimizations
• Designed and implemented Automation Strategy for customer applications for the faster cadence program model, Micro Services Architecture, Continuous Integration, and Continuous Deployment model.
• Contributed towards developing test strategies and test plans for several initiatives and projects, including Content Management Service, Confidential new business initiative for Ariba Cloud
• Reviewed and analyzed business and technical requirements up on data mapping and developed test plans and test cases
• Design and develop new BDD and page object model automation frameworks using Selenium Web Driver & TestNG
• Owned test environment set-up for Automation Tests and manual tests
• Maintained Automation Test Suite and analyzed automation tests results quickly
• Configured Maven Pom.xml with Jenkins to execute test suites for nightly batch run and send notifications via email.
• Worked as QA Scrum Lead for mainline release, which adopted Agile methodology
• Contributed towards Regression testing, end to end testing, Integration testing, UI testing, Cross-Browser testing, Functional Testing using Automation Framework
• Create & Execute SQL Queries for data validation
• Identified and solved flakiness/brittleness issues in the Automated Test Suite during UI/Integration testing
• Continuous coordination with development team & program managers to analyze new features, to plan and to estimate the testing efforts with respect to Automation
• Resolved customer escalations and issues promptly
• Mentored new hires, juniors and trainees with the QA methodology, Automation framework, Selenium, etc for quicker ramp-up

Environment: Linux 2.6.18, Windows XP, Selenium Webdriver, TestNG, Java, Oracle 11g, Firefox, Chrome, Safari, IE, EMMA-2.0.5312, Firebug 1.12, Xpather 1.4.1, Perfecto

Confidential

Digital Test Lead/ Manager

Responsibilities:

• Planning and Controlling production changes
• Worked with NOC to ensure proper escalation is in place for the applications supported by the team.
• Go to person for management for production support, incident and problem management
• Good Experience on conducting daily stand-ups, PI planning, Backlog Refinement, Defect Triage etc., part of Agile process
• Coordinate QA teams (WCS, OMS, IIB, ECSB, Rollout, ClickList-Web, Picking Solution, POS support) to drive project towards deliverables
• Worked closely with Product Owner to understand the business requirements and priority
• Managing quality assurance programs
• Researching new technologies and alternative methods of efficiency
• Contribute on UAT process along with Business team
• Closely work with QA team on lower environment services or code level changes based on release priority
• Supporting client Manager on reviewing budgets and managing cost
• Worked with business team on analysis on implementing SWIFT messaging platform in place of current system
• Initiated Center of Excellency process and build Confidential road map
• Conduct Lead/Managers meeting on monthly basis identify issues across the board and define future road maps based on organizational level changes
• Participated on Seamless architecture changes with SMES up on new strategy
• Managing Confidential team of 35 members (onsite + offshore) include 4 Leads; gauge their performance on completing tasks and deliverables.
• Operation Management processes like shift allocation, strategies, risk analysis
• Participated in recruitment process for various team across the organization
• Conduct 1-1 meetings as well as skip level meetings with in the teams along with client manager
• Coordinate with other teams like POS, IS etc., for planning end to end testing timelines whenever changes happening in their systems not to impact existing functionality
• Join Go No Go meeting with various teams to determine the status of the release and outstanding issues

Environment: WCS, OMS, IIB, ECSB, JIRA, Chrome, Jira, Selenium Java with Web Driver, JMeter, SOAP UI, IOS and Android devices, Agile, HP ALM (Quality Center), Confluence, Jenkins

Confidential, Hoffman Estates, IL

Test Manager

Responsibilities:

• Excellent capabilities of coordinating team to drive project towards deliverables
• Work closely with Product Owner to understand the business requirements, create user stories along with mock and assign to Confidential development team (additional responsibility as Release Manager)
• Involved on managing complex upgrade of Inventory and assent management applications
• Acting as an intermediary between the client and project team (Dev and QA) by create and propose budget and time estimations
• Continuously reviewing work reports and communicating any needs/ concerns to employees
• Preparing reports to keep client informed daily about status of the project
• Reporting the Defects found to the intended groups through HP ALM (Quality Center) and later migrated to Jira
• Validation/Execution involves testing various ShopYourWay brand pages like Adam, Nicki, Health etc.,
• Communicating with business SMEs and the UAT team throughout the testing life cycle
• Successfully implemented TCoE across divisions
• Managed integration testing on IBM patches with client POS terminal
• Control and Monitor Test Data Management for various releases
• Involved on review process of test coverage on message platforms not to impact/ loss of customer sensitive or financial transactions using PayPal, Visa, Master etc.,
• Deployment control on test environments to ensure not to impact releases
• Involved in additional support to embedded testing team using desktop simulation process
• Working with client on proposal/ analysis process of open source testing tool to test embedded systems to improve quality and productivity
• Working closely with development team to move completed stories to QA process
• Review selenium automation scripts generated for automation framework using web drivers and validate QA, and Prod env
• Review performance scripts built using JMeter JMX files
• Overseeing the testing of Mobile native app and loyalty applications
• Experience on Angular JS with Bootstrap used for UI application
• Test Management processes like estimation, allocation, strategies, risk analysis
• Defect analysis and Status reporting on weekly basis
• With highly client recognition on domain knowledge and also Involved in recruitment process

Environment: WebLogic, Tomcat, Linux, Splunk, Kibana, Nagios, JMeter, Selenium, ECOM, Mongo, JIRA, IE, Firefox, Safari, Chrome, IPad, Mobile and Jira, Agile, HP ALM (Quality Center), Angular JS with Bootstrap, IBM Rational tool, Jenkins, POS