SUMMARY

• Excellent facilitation and problem - solving skills Excellent communication and customer facing skills
• Excellent influencing and consultative skills Strong teamwork and interpersonal skills
• Proactive focused hands-on leader Thought leader - ideas person
• Highly organized and disciplined Positive and supportive teammate
• Excels at client and internal consensus building Committed, reliable, loyal, and honest
• Effective listener and communicator Impact motivator
• Creative problem solver/change agent Genuine interest in improving teams and systems
• Visionary A people person, friendly and outgoing

TECHNICAL SKILLS

Methodologies: Agile, Scrum, Waterfall, DMAIC, Spiral, SDLC, IEEE, Method-1, PMI/PMBOK, and custom methods.

Applications: Investments, Insurance, App/Dev, SOA, Infra, COTS, Web Apps/Hosting, Data Warehouse, Business Objects, Business Intelligence, Smart Grid, Financial Data Mart, e-Commerce, e-Business, Retail, Real Estate, Telecom, Wireless, Criminal Justice, Accounting, Financial, Defense Systems, Petrol Chemical, Healthcare, Travel Services, POS, HR, ERP, CRM

Risk Mitigation and Project Control: Best Practices, Risk Analysis, and Case Methods, Contract, Program, and Risk Management, Master Project Planning, Process Management, EVM, Change Control, QA/QC, all levels of testing, UATs, and trials

Analysis Tools: CPM, “What If”, Cost-Benefit, Reserve, Variance/Trend, Gant, Flowcharts, RAID Log, Risk RegisterBest Practices

Other Tools, and Languages: MS Word, Project, Project Server, Excel, Power Point, SharePoint, PPM, Visio, Primavera, WebSphere, Oracle, PeopleSoft, Teradata, DB2, SAP, Telnet, TCP/IP, SNMP, MPLS, X.25, SPX/IPX, SNA, Wireless, Lotus Notes, Outlook, Firefox, Load Runner, Win Runner, Rational Tools, JAVA, J2EE, NET, Shell Scripting, C, C++, VB, SQL Server, HTML, XML, GML, Tomcat, Apache, Jboss

OS: LINUX, UNIX, UX, AIX, Windows OS, Win NT

PROFESSIONAL EXPERIENCE

Confidential

Portfolio Program Manager

Responsibilities:

• Led global delivery teams and parallel work streams to spec, build, test, deliver CRM/ERP, and financial investment on-line software to our web-based global customers.
• Helped peers and inter-department program and project managers as needed, or required by, executives in obtaining FI service offerings or delivery goals
• Responsible for discovery, assessment, plan, sign-off, and multi-million budget for all assigned portfolio projects
• Developed and maintained flexible creative communications to project managers and corporate execs as needed
• Utilized PMI best practices in managing the program and projects, including: Agile and Waterfall methodologies
• Controlled costs; managed personnel; budgets, schedules, risks, and change; developed detailed plans & work flows
• Led teams in problem solving, including: creating workarounds, fixes, and matrixed resource allocation
• Led and co-led executive meetings, presentations, briefs, demos, and status updates

Confidential

Sr. Technical Project Manager

Responsibilities:

• Created new dashboard tools for management reporting and vendor accountability within the Program
• Led vendor teams and parallel work streams in spec, build, test, and delivery of quality business analytics software
• Implemented best practices and industry standards to monitor and control cost, schedule, performance and risk; to ensure quality and security; and to perform administrative functions
• Adapted different reporting and communication techniques to fit unique senior-level executive styles, needs, and requirements in: meetings, one-on-ones, and in writing
• Managed $16 Million development budget consisting of: discovery, design, build, test, and operation phases
• Created new analytics tools for management reporting and vendor accountability within the NCMMIS+ Program
• Led executive briefs, steering committee meetings, level one reporting and project status updates
• Helped peers and inter-department program and project managers as needed, or required by, executives in obtaining Confidential strategic business or delivery goals
• Responsible for discovery, assessment, plan, sign-off, and budget for all assigned portfolio projects

Confidential

Sr. Technical Program Delivery Manager

Responsibilities:

• Average projects added from $.5 - 6 million in revenue with project budgets ranging from $5 - $30M
• Provided key communication liaise for 5 - 50-member cross-functional global (on and off-shore) project teams
• Develops project, communication, and risk plans; and delivers project reports to stakeholders, and management
• Owned and drove technology and execution of vendor teams from concept through successful implementation
• Proactively identified, mitigated and recommended alternatives for handling risks coordinating with Execs, and PMs

Confidential

Sr Project Manager

Responsibilities:

• Revolutionized financial Score Carding for 3800 AAP store managers by creating “one-click”, custom dashboard portals that provided daily stats on store performance, and AAP company-wide goals using Business Intelligence (BI) and Business Objects (BO) analytics
• Improved efficiency delivering new Dashboards Reporting Metrics and virtual upper level financial reporting tools
• Saved client $1 million in operating cost by providing efficient, real time retail, business processes and tools
• Made Confidential more competitive and profitable by installing timely, accurate WEB business tools in 3800 stores which enabled managers to better control daily operating costs, shrinkage, and costs of sales by providing critical information and reports
• Provided full-service project and risk management including: planning, training, testing, reporting, escalating, problem resolution, hands-on management, and communications across all levels for all stakeholders

Confidential

Sr. Program Manager

Responsibilities:

• Saved Confidential $2 million in IT operating expenses by delivering new hardware, software, and applications in all 2399 stores in the US and Canada.
• Installed new global on-line system for Confidential that solved slow accounting for sales and inventory that reduced nationwide operating costs by $2.5 million
• Delivered new retail service system that improved overall customer satisfaction by 12% based on survey results.
• Provided first line implementation services and analyses to Home Depot and Confidential
• Managed and tactfully handled unforeseen problems, last minute scheduling changes, and workarounds