Program Manager / Owner Resume North Carolina - Hire IT People

SUMMARY

Dynamic Program Manager with more than 20 years of high profile business experience.
Demonstrated expertise in industries including Insurance, Health Care, Retail Marketing, Financial Services, and State and Local Government.
Proven experience implementing Agile and SDLC requirements for design, implementation, testing and deployment.
Skilled at establishing individual and team metrics to development program applications and solutions to improve business performance.

TECHNICAL SKILLS

Microsoft Office Suite, Microsoft Project, RUP, Systems Development Life Cycle, CoBIT
Windows, AIX, HP - Unix, SQL, Oracle, Sybase, Access, VB, C+, HTML, XML
Siebel, Aspect, Edify, TSC, Open Text/Livelink, Intraspect, Sharepoint
FileNet, IBM, Wang, Sigma, PC Docs, Quickstream, Docent, THINQ, ActionPoint, Kofax

PROFESSIONAL EXPERIENCE

Confidential, North Carolina

Program Manager / Owner

Responsibilities:

Utilized established SDLC methodology to design and implement the initiatives of this start up.
Introduced Tack and Saddle Shop to Agile methodology in order to bring their products to market and streamline the requirements process.
Negotiated terms and conditions with suppliers.
Acted as intermediary with other consultants on the matter of website design and establishing financial credit for this small firm.

Confidential

Program Manager

Responsibilities:

Maintained executive communications through meetings and presentations. Developed dialog with CFO and stakeholders for planning, budgeting, program development and delivery.
Established bi - weekly meetings with department leadership for status, budget, project and schedule review.
Documented program management processes and procedures. Provided budget planning, scheduling, testing and implementation to deliver programs on time and within budget.
Implemented best practices to improve system accuracy by more than 30% while reducing operating costs by 25%.

Confidential, Illinois

Program Manager

Responsibilities:

Developed performance metrics for technical solution design and project management.
Coordinated business, system architect, and IT systems and applications to manage customer portfolios.
Led solution design and delivery of COTS and internal software applications for executive decision making.
Improved top line revenue by $1.5 million utilizing benchmark techniques and launching a unified billing solution.
Increased Web-2-Print solution revenue by $3 million utilizing cXML compliant ERP systems to manage the B2B e-Commerce platform.

Confidential, Naperville, Illinois

Senior Manager

Responsibilities:

Developed specification, design, development, testing and deployment of administration and retail systems. Managed 75 member75-member staff establishing standard operating and procedures to streamline business operations.
Improved production support efficiency by 35% with streamlined planning, risk management, and introduction of new e-Commerce solutions.
Managed IT initiatives to maintain project scope in accordance with PMI and Systems Development Life Cycle methodologies. Delivered projects on time and within budget.
Developed more than $12 million in new business by maintaining, testing, and verification of updated production systems to minimize variances.