SUMMARY

• Highly skilled, technical, innovative, and analytical Project Management Professional (PMP) with over 20 - years' experience as a technical project manager, business analyst, systems engineer, and process consultant managing complex information technology and software development projects for customers within the banking, energy (oil & gas), transportation, healthcare, wireless networking, and telecommunications industries.

AREAS OF EXPERTISE

• Project Management
• Product Management
• Change Management
• Communications Management
• Schedule Management
• Infrastructure Management
• Integration Management
• Vendor Management
• Operations Management
• Risk Management
• Process Management
• Business Analysis
• Performance Analysis
• Quality Assurance
• Accounting Management
• Budget/Cost Management
• Report Management
• Systems Administration
• Software Life Cycle (SDLC)
• Website Management
• Release Management
• Storage Area Networks
• Cloud Services
• Service Now Management

TECHNICAL SKILLS

• Microsoft Windows 10, 7, Vista, XP, 2000, NT
• Microsoft Windows Server 2016, 2008, 2000, NT
• Microsoft Office 2016, 2013-2000: Word, Excel, Visio, Access, Outlook, Power Point, Project
• AutoDesk AutoCAD 2000 (and older)
• Intuit QuickBooks Pro 2018-2016 Enterprise
• Service Now (All releases)
• Storage Area Network (SAN) Server Clustering
• Raid Configuration 0, 1, 5, 6
• HP Insight Control Server Manager
• Dell Server Manager
• HTML / MySQL / PHP / Java Visual Basic / MS Access / MS Excel Macro
• C Language / UNIX / Pascal Lotus Notes
• MS DOS and Windows (batch programs) AutoCAD (Auto LISP)

PROFESSIONAL EXPERIENCE

Technical Project Manager ERP

Confidential

Responsibilities:

• Technical Project Manager for the development and implementation Confidential Health's Enterprise Resource Planning (ERP) system, using INFOR CloudSuite v11 throughout the Southeast U.S.
• Project Manager building ERP project teams, creating Waterfall and Agile project plans, scheduling project resources (design-build-test), hosting daily scrum meetings, and generation of project performance data for executive review.
• Systems Development Manager of cloud interface development progress between INFOR CloudSuite, across the Confidential ERP service bus, and vendor partners. System Release Manager coordinating internal Confidential and external resources for the go-live release of over 60-ERP interfaces within multiple wave schedules.
• Solution Architect and Business System Analyst gathering business technical requirements between INFOR CloudSuite, Confidential, and its vendors for the generation of ERP system (conceptual/physical) architecture diagrams and requirements documentation for development hand-off. Utilizing Agile methodologies, created the Confidential ERP system post-release sprint processes.

Project Manager Implementation

Confidential

Responsibilities:

• Project Manager of Confidential 's largest customer website implementation contracts; gathering requirements, building project teams, developing schedules, and distributing project plans in an Agile environment to meet customer due dates.
• Product Manager executing on-time delivery of Confidential core products and system platforms based on each customer's design, functionality, security, and workflow requirements.
• Relationship Manager establishing communications between customers and Confidential product development, delivery, and implementation teams.
• Release Manager of Confidential development teams; utilizing Agile methodologies and JIRA to complete quality assurance processes, resolve open defects of core applications within the Software Development Life Cycles (SDLC), and deliver customer requested enhancements within scheduled sprint releases.
• Operations Project Manager executing customer division start-up operations (on-site) including the coordination of all resources, vendors, schedules, equipment, network connectivity, staff training, and new vendor technology 'go-live' implementations.
• Project Manager generating project plan tasks (WBS), schedules, vendor equipment and resources, as well as reporting and communication of associated risks.
• Product Manager implementing vendor technologies and products (i.e. Trapeze Pass v13-v16, Pass IVR, Pass Portal, Ripple, DriverMate, Viewpoint, TripBroker, and associated API features). Vendor Manager coordinating customer core system upgrade schedules and resources with vendor product support teams during after-hours maintenance-windows.
• Business Analyst performing reviews of customer contractual requirements, Key Performance Indicators (KPI), costs, and budgets, for the design of required infrastructure systems and product implementations at each division. WAN Network Engineer creating customer system design documents and network infrastructure diagrams used by IT, Operations, and vendor partners during division start-ups.

Project Manager / Business Systems Analyst

Confidential

Responsibilities:

• Project Manager deploying new Confidential forward-thinking applications used by its business and operations teams to more efficiently implement and maintain new customer communication systems.
• Product Manager and system designer using Agile methodologies and JIRA to complete Software Development Life Cycles (SDLC) of new internal business applications to support vital Confidential business units. Risk Manager reviewing internal application designs, deployment risks, and conformance with SOX compliance policies.
• Product Deployment Manager of Confidential 's Distributed Antenna Systems (DAS) application, its data, and complete migration from a legacy Confidential system architecture and into Confidential 's core asset management systems; supporting 64 U.S. markets.
• Software Release Manager developing Confidential 's new internal IT help-desk system utilizing Agile project management, as well as JIRA to track sprint backlogs within the Software Development Life Cycle (SDLC). This new IT help-desk application (developed in-house) allowed Confidential to sunset its costly 3rd-party application ('Remedy Service Desk'); saving $10M annually in vendor contract renewals.
• Business Systems Analyst integrating legacy Confidential applications into Confidential application frameworks, combining multiple database architectures, user-interface systems, and reporting mechanisms to deliver a complete seamless user experience.

Project Manager

Confidential

Responsibilities:

• Project Manager for the implementation of new large-scale highly-innovative Ericsson microwave mobile technologies transporting LTE, EVDO, and CDMA traffic in 9- Confidential markets throughout U.S.
• Operations Manager of daily project operations and strategic planning of Ericsson vendor resources, construction, and implementation of fully redundant Ericsson microwave networks 6-months ahead of schedule.
• Risk Manager performing business risk analysis and overall project impacts for the purchase of Confidential by Confidential U.S.
• Report Manager delivering weekly project status information, presentations, and forecasts to Confidential executives by analyzing daily performance data.