SUMMARY

• Proactive, performance - driven professional with a keen understanding of business priorities, genuine team player committed to managing operations and projects flawlessly while contributing to revenue-producing activities.
• Over seven years of progressive project management experience. Cross-functional communicator easily interfaces with high-profile staff, vendors, and customers.
• Versatile, innovative, and loyal management professional able to see the “big picture” while staying on top of all the detai ls Recognized for consistent success in developing the processes and procedures to streamline operations and enhance revenue performance.

AREAS OF EXPERTISE

• Stakeholder Relations
• Quality Control
• Negotiations
• Client/Staff Training
• Risk Management
• Strategic Planning
• Project Management
• Quality Assurance
• Systems Development
• Change Management
• Scrum, Waterfall and Agile
• Workflow Process Analysis

TECHNICAL SKILLS

• Microsoft Office products
• SharePoint
• Windows NetMeeting
• Microsoft LiveMeeting
• Cisco WebEx
• Adobe Acrobat
• Clarizen
• JIRA
• Hyperion
• Aha
• Rally
• Visio
• CRM
• SQL
• AWS
• GSuite

PROFESSIONAL EXPERIENCE

Confidential

AGILE COACH/ SCRUM MASTER

Responsibilities:

• Act as an Agile Coach for multiple scrum teams with a focus on guiding the teams toward improving the way they work
• Act as a mentor to Scrum Masters and Product Owners educating all levels and roles, including senior leaders, across the organization on Agile principles, process, practices and tools
• Provide guidance on an achieving high levels of Agile maturity while complying with defined Agile Core
• Principles and enterprise standards.
• Guide management on effective Agile Portfolio / Program management
• Facilitate cross-team coordination and collaboration
• Drive visibility of information that help the team track their progress
• Guide the team towards a culture of full transparency of relevant metrics to all stakeholders
• Foster a culture of open communication. Actively contribute to the Agile community
• Contribute to the evolution of the company’s agile practices, processes and tools.
• Partner with EngagementManagement to conduct Methodology Assessments
• Partner with EngagementManagement to conduct Agile Maturity Assessments & offer recommendations

Confidential

SCRUM MASTER/ PROJECT MANAGER

Responsibilities:

• Provides research and assistance to leadership in the development and design of new projects.
• Uses formal processes and tools to manage resources, budgets, risks, and changes. Manages project status and information in the form of formal briefings, project update meetings, and written, electronic,and graphic reports.
• Develops, maintains, and manages detailed project plans, action item registers, and major milestone timelines for all assigned projects.
• Serves as subject matter expert for Agile, SAFe and Waterfall methodologies.
• Creates and maintains process workflow documents to support business needs.
• Manages all assigned projects to completion ensuring on-time delivery, meeting of budgetary demands, and maintaining overall project ownership.
• Acts as a single point of contact for project status and maintains communication with stakeholders. Facilitates and leads project meetings.
• Addresses problems through risk management and contingency planning and presents solutions and/or options to executive management.
• Designated Subject Matter Expert in Waterfall, SAFe and Agile methodologies

Confidential

SCRUM MASTER

Responsibilities:

• Condu cted all Scrum ceremonies, including Sprint Planning, daily Scrum Meetings, Sprint Reviews, and Sprint Retrospectives for 3-5 Scrum teams
• Performs continuous and active backlog grooming and calculates ongoing team capacity and velocity
• Leads daily and weekly working session meetings to discuss scope, schedule and requirements with product owners
• Oversaw and managed implementation of various agile techniques such as TDD, BDD, Automated Testing, Continuous Integration, Continuous Delivery, DevOps
• Manage d product quality, releases and delivery
• Worked with stakeholders to accurately report progress, risks, successes, and failures
• Maintain ed a close working relationship with the product owner, scrum team and other stakeholders, while providing feedback on prioritization, risk management, and scope

Confidential

PROJECT MANAGER/ SCRUM MASTER

Responsibilities:

• Managed a portfolio of complex initiatives that span one or multiple lines of business
• Leads project delivery that includes full implementation from initiation to deployment for major and initiatives simultaneously
• Established practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Developed and managed all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues
• Accessed the scrum maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
• Supported the Product Owner, especially with respect to grooming and maintaining the product backlog
• Organized and facilitates all traditional Scrum ceremonies
• Completed data analysis and provides results to senior level management and stakeholders
• Managed scope and budget during the software delivery process
• Successfully managed migrations for several lines of business to cloud based platforms, including AWS and GSuite
• Monitored project progress and creates user stories in JIRA/Confluence

Confidential

PROJECT MANAGER/SCRUM MASTER

Responsibilities:

• Served as Subject Matter expert for internal and external IT projects and strategic planning processes.
• Train stakeholders, management and peer personnel on processes to include gap analysis and business process re-engineering
• Worked collaboratively with all necessary internal/external stakeholders to assist in the scope, review and development accurate estimates, recommend revisions to the final design. Assured timely, fact-based feedback to stakeholder questions and issues; documenting and communicating any deficiencies/risks that would preclude meeting objectives, schedules, budget or warranted specifications
• Developed maintain schedules and milestones using Microsoft Project and Clarizen
• Created process flows in Microsoft Visio and Lucent Charts
• Directed migrations to AWS platforms
• Completed gap analysis, BRD and other business documents for internal and external stakeholders
• Planned sequence of work in accordance with Schedule committed dates
• Prepared and submitted change order, pro forma invoicing, billable hours request for clients
• Wrote professional summary reports and policies in a clear and concise manner
• Lead UAT process for internal and external stakeholders to ensure timely and on budget delivery
• Managed successful projects in Agile and Waterfall environments
• Wrote and monitored user stories in JIRA

Confidential, HANOVER MD

PROJECT COORDINATOR

Responsibilities:

• Responsible for the day-to-day coordination and oversight of multiple national projects within the IT Deployment projects business models
• Responsible for the day-to-day coordination of labor and materials for multiple, national projects in Structured Cable and IT Deployments
• Communicates and coordinate technical issues and business concerns to all shareholders to ensure accurate communication
• Verifies budget reconciliations for several departments for shareholders and contractors
• Organizes and directs technicians working on projects, ensuring compliance with schedules, distributing scripts and various guidelines Implement and execute contingency plans in the event of resource conflicts (materials & personnel)
• Provide comprehensive documentation and real time tracking of project status, technical issues interactions and escalations for timely and cost effective resolutions
• Serves as the control point for maintaining and posting scripts and other documentation related to projects
• Works closely with the project managers, the compliance management team and technicians to communicate expectations and resolve issues as they arise
• Provide assistance with the development and maintenance of portfolio reviews for C-Suite level leadership
• Performs extensive technical reviews for prospective projects, gathering details utilized for pricing project services, and providing supportive documentation for RFP replies to clients

Confidential

SYSTEMS ANALYST

Responsibilities:

• Promptly responded to a variety of service requests and technology questions regarding hardware, software, email network connectivity, printing and mobile devices to faculty, staff and students via phone, email and in person Troubleshot, diagnosed analyzed and resolved software, hardware and network connectivity issues
• Addressed system access issues in Microsoft Active Directory (reset passwords, reactivate, and deactivate accounts, create employee permissions)
• Collaborated and worked with others on a variety of technology support projects, including the integration of technology into operations
• Participated in manual and automated QA (Quality Assurance) to ensure compliance with client requirements and success of testing scenarios
• Assisted in reviewing and analysis of new and revised system specifications for completeness and compatibility with present software applications and system capabilities. Identified reviewed and recommended software and/or equipment to meet user needs
• Developed, reviewed and updated technical documentation and knowledge base articles

Confidential

BUSINESS ANALYST

Responsibilities:

• Liaised with Business and Functional shareholders during strategic planning and high level review sessions to develop strategy and execution methods for action plans, meetings, and standards
• Interfaced with business users to prepare and update Business Process Requirements (BPR)
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met and within budgetary guidelines
• Performed GAP analysis of Business Rules, Business and System Process Flows, User Administration and Requirements.
• Actively participated in status reporting meetings and interacted with development team to discuss the technical issues including Windows 7 system upgrades and hardware upgrades