SUMMARY

• Analysis, prioritization, selection & measurement of project/program investment initiatives: business case development, cost benefit & risk analysis, strategic alignment, resource & capacity planning. Establishment of EPMO governance (organizational structure/financial authority), roles & responsibilities, training & mentoring, policies/processes, organizational readiness, adoption roadmap & implementation & deployment of methods & tools.
• Management of small, large, and complex projects and the teams, activities, technologies, plans & deliverables across all product/system lifecycle phases, project processes (initiate, plan, execute, monitor & control, close) and knowledge areas (integration, scope, time/schedule, cost/budget, quality, human resources, communications, risk & procurement). Specialized in troubleshooting project issues and turning around projects that were failing.
• Development and implementation of the strategy and plan to manage the effect of new business processes and systems, changes in organizational structure, and cultural changes within an organization. Design a strategy and plan that maximizes employee adoption and efficiency, meets ROI targets, and achieves the desired outcome. Implement the required communications, conduct impact analyses to assess change readiness and identify key stakeholders, design and delivery of the training program.
• Management of the end - to-end enterprise IT integration process to identify the scope and phases of integration across hospitals, data centers, clinics, laboratories, regional & corporate operating locations, define new cultures & operating models, develop & align goals, objectives, expectations, timelines & milestones, align & transform business operations & IT support functions (networks, applications, infrastructure, facilities, storage, security), develop risk mitigation & contingency plans, and develop organizational change management plans for organizations in the biotech/pharma, healthcare, and telecommunications industries.
• Developed organizational maturity assessments & roadmaps for strategic alignment, developed & implemented CMMI and ITSM process improvement plans to include identification of best practices & standards, development of policies, development of organizational training & communications, organizational adoption goals, and value realization metrics. Defined roles & responsibilities, identified methods & tools, and performed compliance audits to measure progress and plan for additional improvements across all phases of the system life cycle.

PROFESSIONAL EXPERIENCE

Senior PMO Program Manager

Confidential

Responsibilities:

• As lead PM for CHI, managed the initial merger and IT infrastructure transformation project to integrate corporate networks following the merger of Confidential and Dignity Health to form the new CommonSpirit Health ($29 billion nonprofit Catholic health system).
• Managed the phase 1 network integration to include the design, deployment strategy across the four major data centers, implementation and development/implementation of a common operational support model. Developed the consolidated program, project and financial management methodology and processes to be used on the first corporate IT project of the combined organization.
• As lead PM, managed the migration, consolidation and upgrade of the Pacific NW Region’s Sectra PACS (Picture Archiving and Communication System) medical imaging system. As part of the new system deployment managed network analysis, redesign and upgrade, storage upgrades, and managed multiple internal and vendor PMs and technical personnel.

Principal Program Manager

Confidential

Responsibilities:

• As lead PM, manage the implementation of OpenText Enterprise Content Management (ECM) system using the Scaled Agile Framework for the Enterprise (SAFe). Develop and manage the $60M project budget and 60-member core project team. Review, approve, and manage vendor contracts, statements of work, and invoice reconciliation. Manage TVA and OpenText resources during migration, design, implementation, and support. Provide status presentations to the TVA Project Review Board, TVA EPMO, CIO, Advisory Committee, and Executive Steering Committee.
• As lead PM, manage the Oracle PeopleSoft HCM implementation of modules for Performance and Compensation management. Develop and manage the $8M project budget. Review, approve, and manage the system integrator contract (PricewaterhouseCoopers) and statements of work. Using a customized TVA/PwC deployment methodology and SDLC manage TVA and PwC system integrator resources during the Design, Construct, Implement, and Review phases. Provide status presentations to the TVA Project Review Board, CIO, Advisory Committee, and Executive Steering Committee.
• Provide mentoring to project managers in the IT PMO on risk management, vendor/product evaluation & selection, contract management, defect management, and enterprise change management. Performed enterprise IT project maturity assessments and developed recommendations & improvement plans, including recommendations for Business Continuity/Disaster Recovery planning, design and selection/build-out of a backup DR data center to reflect TVA’s Cisco-based enterprise network.

Program Manager

Confidential

Responsibilities:

• Manage consolidation & integration of IT and business systems (on-premise & SaaS) across multiple data centers following Windstream’s acquisition & merger with Paetec, NuVox, & McLeod. Manage integration of the following systems: customer web portals (WOL, ALUI, POL, Navigator), billing (RevChain, CAMS), CRM (iCare360, Conquest, CAMS), sales (Salesforce, Profit Assistant Online), workflow (BPMS), network health/performance (AAR, Monolith, VitalNet), and provisioning (MSS, Oracle MetaSolv).
• Establish & implement MDM guidelines for data source identification, transformation, & role-based access control (RBAC).
• Develop & validate a system of record (SOR) for all business critical master data.
• Define program scope and manage expectations of all stakeholders, ensuring conflicting priorities & needs are addressed & negotiated.
• Implement communications plan to ensure all stakeholders receive appropriate communications type, frequency & detail. Organize & manage program team consisting of internal & Cap Gemini vendor resources (multiple onshore & offshore locations).
• Develop program plan to reflect a tailored vendor/corporate SDLC & processes (iterative/agile) and include phases, multiple work streams, releases, milestones, deliverables, entrance/exit criteria, & dependencies on other programs/projects. Work with resource managers to provide the appropriate level of fulltime/part-time/SME staff.
• Provide ongoing guidance & support to the following teams: development, test, provisioning, finance, sales, IT security, marketing, NOC, legal, business, infrastructure, enterprise architecture, operations, customer service, content management, BI/reporting, & process improvement. Develop risk management plan to include risk mitigation strategies and contingency plans. Monitor internal team & vendor (MSA/SOW) progress against plans and deliverables and present status to executive sponsors, steering committees and stakeholders.

Program Manager

Confidential

Responsibilities:

• Manage implementation of a retirement services plan/policy administration and recordkeeping system (ALIS) to support defined contribution plans - individual requirement accounts (IRAs) and 401(k) plans: requirements analysis & functional design, development & test, interfaces, configuration, QA/test automation, performance, deployment & support and data conversion & migration.
• Develop program processes, templates & deliverables for program, project & functional plans, team organization, financial management & tracking ($13 million SOW), change management, risk management, CIO/senior management and stakeholder reporting & presentations, & alignment of cross-program plans and goals.
• Manage client & vendor relationships & coordinate communication across all programs included in the technology replacement initiative. Partner with client teams to complete infrastructure build, integration, client portal development, internal & external training and SIT/UAT.