Principal IT Director Resume Phoenix, AZ - Hire IT People

SUMMARY

Skilled client centric Information Technology professional with 25+ years of experience managing complex mission critical technology based solutions. Provide results driven, successful implementations at client account, strategic program, and tactical project levels.
Experienced with multiple facets of software development life cycle, integration and implementation efforts across various business domains
Always deliver work in an ethical and practical manner. Strong customer focused drive.
Core beliefs and values are driven by integrity and “right” solution propositions based upon return on investment, best fit approach for any given organization

PROFESSIONAL EXPERIENCE

Principal IT Director

Confidential, Phoenix, AZ

Responsibilities:

Co - Owner and IT Director for local motorcycle manufacturer.
Development and implementation of social media campaigns to establish digital presence in the Phoenix area.
Implemented process improvements for back-end revenue and expense tracking.
Developed vendor programs to reduce cost of delivery.

IT Program Manager/Consultant

Confidential

Responsibilities:

Responsible for the evaluation & feasibility study to provide for application migration from Siebel to Pegasystems platforms.
Directed program to conduct requirements/gap assessment, roadmap, resource plan and budget for migration of 20+ Pharma industry call center clients with a broad mix of services to the Pega BPM based platform.
Study concluded with recommendations for organizational change, vendor/staff mix, budget & plan to implement the solution.

Senior Project Manager/Consultant

Confidential, Phoenix, AZ

Responsibilities:

Providing PMO consulting services for large (30k + hour) projects at Confidential .
Acted as Lead IT PM for a legacy to RxCLAIM platform migration effort for adjudication services for the Federal Employee Program.
Acting as Lead IT PM for Specialty Pharmacy Manufacturer Copay Offset project to implement adjudication logic regarding copay dollar adjustments to member accumulators.
Both projects followed CVS’ waterfall project and software lifecycle and methodologies

Associate Director

Confidential

Responsibilities:

Manage director level engagements for multiple clients in the Health Care, Pharmacy Benefit Management, and Financial Services domains across the United States.
Program management responsibilities: client/vendor/partner management, executive and tactical dashboards, onshore and offshore resourcing, program scope, budget, and execution for Fortune 500 Health Care Payers.
Managed multiple, large project teams of 100+ as well as focused and small agile software development teams.