Sr. Analyst Resume

SUMMARY

20+ years’ experience in project management, application development, process documentation, and support operations management with a Contact Center focus.
Skilled in problem identification and resolution, process and procedure re - engineering, cost analysis, risk assessment and mitigation, and budget administration.
Proven success at project management, leading cross functional teams, planning, implementing, and directing activities which provide improve quality of service and enhance the customer experience.
I have in-depth knowledge and experience with Software Development Life Cycle (SDLC) and familiar with different methodologies such as Agile and Waterfall. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. Great at team building and working with all levels of staff and executive management.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Sr. Analyst

Confidential

Responsibilities:

Currently work as BA for a Centralized Print Tracking and Reporting.
Actively building relationships and gathering requirements with the line of business (LOB).
Work with design team and developers to build and flow the process and systems involved.
Completing Formal requirements documents for a Proof of Concept and overall project.
Organizing SharePoint site and Project tracking documents.
Leading grooming sessions, daily stand ups, status meetings, and demos.
Advise Business Units, Vendors, and clients on technologies and possible solutions to effectively data and resources.
Working with Cobal, JetVision/IQ, Huon, Tableau, Teradata, MS Teams, Visio, SharePoint, and Salesforce.

Sr. IT Business Analyst

Confidential

Responsibilities:

Agile Work Environment - Project Manager for defect triage and backlog story grooming in the debit claims application.
Worked as primary IT Analyst for Salesforce Lightning Integration with other applications, databases, services, and systems.
Manage vendor dev team and additional resources to achieve project, sprint, and line of business (LOB) goal of the successful implementation of a complaint management system integrated with Salesforce.
Work with LOB’s, Product Owner, and The Project Team to build detailed requirements, process and network flows, user stories, spikes, test scripts, and CR’s for Agile Project Team.
Schedule and manage pre-grooming and grooming sessions, technical reviews, backlog priority and sizing sessions, Cut overs, and team builders.
Support Team in Defect Management and Risk Assessment ensuring thorough communication and tracking to resolution/mitigation.
Advise Business Units on technology solutions to meet their goals and leverage resources and cost.
Working with Salesforce, Rally, SharePoint, WebEx, SQL, Python, and Visio.

Sr. IT Business Analyst

Confidential

Responsibilities:

Agile/Waterfall Environment- Worked as primary Business Analyst for the integration of plugins, services, and other applications with the new Guidewire Claims application.
Supported, lead, and worked with multiple teams and vendors to complete Data Mapping, Test Scripts, Story Card Updates and requirement capturing.
Managed multiple small projects including Process Flow creation, Story Card Updates and research, and Document clean up. Served on committee to assists and promote team building and improve moral of the large project team.
Compiled and presented feedback and status regarding Testing and Validation, Story Card completion and Action item tracking, and Rally tracking and usage. Worked as liaison to for the integration of Guidewire and PeopleSoft to track agent data.
Helped the team adjust to the agile methodology and understand the process while serving as an internal Rally system and SharePoint support for the integration team. Worked with offshore development and QA teams to ensure completion of sprint goals and understanding readjusting priorities and testing needs. Working with Guidewire, SharePoint, Salesforce, Rally, Visio, PowerPoint, and Skype for Business.