SUMMARY

• A Multitasking Physician Liaison considered highly Motivated, Responsible, Committed, Punctual as willing to meet or exceed monthly quotas, Pro - Active, Strong problem-solving skills, capable of maximizing brand awareness and have client satisfaction as every day goal
• Goal-oriented individual with a pleasant personality with over 8+ years of experience in IT Industry as Windows Systems Administrator.
• Performs Windows Server acceptance, migrations and maintenance support for Server 2003, 2008, 2012 R2 and 2016
• Hands-on experience in Azure Cloud Services (PaaS & IaaS), Storage, Web Apps, Active Directory, Application Insights, and Logic Apps.
• Assist Bank Conversions that include User Data, Printer migration and Command Center support
• Hands on experience with Visual Studio Online (VSO), Cognitive Services (LUIS) and SQL Azure.
• Hands on Experience to create different Templates of ARM under platform of Azure.
• Experience of using Azure backups and Recovery Vault to migrate on premise to Windows Azurin DR on cloud.
• Handled Cloud Computing, Virtualization, Data Center Operations and Support, Print Server Configuration
• Assist in Data Center support with migrating the servers from P2V and P2P
• Provides Access and Storage Management which includes Data Backup and Restore
• Automating repeated / bulk requests through Windows PowerShell
• Experience in configuring VMware CPU and memory shares for virtual machines.
• Experience in building VMware virtual machines from templates and CD/ISO image.
• Administration of VMware Virtual Center and virtualization services VMware DRS, VMware HA, VMotion and S VMotion.
• Experience on Group policies, SCOM, SCCM and configuring file/print services.
• Expert knowledge on configuring hardware iSCSI and NFS storage to VMware ESX (i) hosts from vSphere client.
• Experience in scripting PowerShell.
• Experience in managing DNS, DHCP, Remote Desktop Session Host, DFS, and Microsoft Failover Clusters.
• Experience in configuring VMware standard vSwitch & dvSwitch.
• Experience in cloning VMs and deploy new virtual machines from clones.
• Experience in migrating the virtual machines between the ESX (i) Hosts using cold migration and VMotion.
• Provided 24/7 On Call production support onsite and remotely on rotation basis.
• Ability to maintain a reliable and methodical approach to support and Documentation. Quick learner, highly motivated team player with excellent organizational and analytical skills.

TECHNICAL SKILLS

Operating System: Windows Servers 2000, 2003, 2008, 2012 and 2016 Administration, Windows XP, Vista, 7 and 10 Administration, Technical and Laptop/Desktop Support

Virtualization: VMware vSphere Client, VMware Horizon Client, VMware Workstation-View, Hyper-V, vCenter, Failover Clustering (Availability-Group)

Technologies Known: Cloud Computing through Microsoft Windows Azure, Automation via DevOps

Messaging Tools: MS Office Communicator, MS Skype for Business, Cisco Jabber

Networking: TCP/IP, DHCP, DNS, LAN/WAN, iLO, Telnet, Firewall

Monitoring: Storage - OnCommand Unified Manager, DataProtection Advisor & Operations Manager. User Account & Share - Quest IT Security Search, SCOM

Hardware: HP BL, DL, GL Series G3-G9

Storage: Hitachi Dynamic Link Manager (HDLM), Emulex-HBAnyware, EMC PowerPath

Backup: EMC Networker, EMC Avamar Client, VM Snapshot

Printer Support: Configuring, Managing, Migrating and Administration of Lexmark and Source Tech Printers using Markvision Enterprise Tool

Automation: Automating the repeated/bulk jobs through Windows PowerShell

Case Management: Service-Now, HP Service Manager

Share Management: Controlling the Security and Share permissions of Network shares in Hyena Tool and managing it through Active Directory Users and Computers

Data Migration: Migrating Shares and User Documents through Robocopy script, Home Drive migration tool and Home Drive Migration scheduler

Mobile Messaging: Configuring, managing and troubleshooting Mobile Messaging applications like Touchdown and Mobile-Iron

Documentation: Preparing Knowledge-Base, Project Profiles, Run-Books, Induction Manuals and Review Reports

PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL

Azure Windows Engineer

Technical Environment: Robotics Process Automation using Automation Anywhere and UIPath, Windows Server 2012 R2 & 2016, Windows 10 on AWS, Windows Active Directory, GPOs, Windows PowerShell, CyberArk, Service-Now, Cisco Jabber, Google Mail, Splunk, New Relic, MS Office Tools, Google Sheets and Docs, SQL Database, Swagger, Elastic Search

Responsibilities:

• Work in building the Control Rooms for Automation Anywhere in RPA for Production, Non-Production (UAT/DEV), Production Like Environment (PLE) and Training on Windows Server 2016
• Configure the Load-Balancer on the Production Control Rooms to make sure High Availability during any crisis to continue business as usual
• Create and manage the Roles, Users and its permissions in the Control Room. Also configure the Devices to the Control Room and make sure it successfully connected and responding to auto-login
• Administer the Control Rooms to ensure the Business as Usual (BAU) and make sure the BOTs are executed as per the Schedules
• Address the Failure alerts from the Control Room which could be due to Infrastructure, Code, Configuration or Software issues with possible solution and share it across the Team
• Analyse the Audit Logs, Client Logs, Control Room Logs and System Logs to investigate issues caused due to various reason which led to BOT / Business failure and work in implementing the work-around or a permanent fix to overcome the failure alerts
• Configure and Install necessary software, tools and drivers on Windows Server 2012 R2 and Windows 10 VMs for the Developers to perform BOT development
• Configure and Install software, tools and drivers for BOT development and deployment of same version and kind to match on Creators and Runners to have the BOT run successfully
• Analyze the BOTs and Devices dashboards and gather report on the BOT efficiency and Control Room efficiency. Also perform a Return on Investment (ROI) check for the BOTs deployed
• Closely work with the BOT Developers in building the Automation BOTs using the Automation Anywhere software and coordinate with Automation Anywhere Support in fixing the BOT queries and failures
• Promote the Codes/BOTs from UAT to Production Control Room and assist the Developers to schedule the BOTs to perform business in production
• Update Group Policies to push the Plugins and update Network Drives to Creators and Runners
• Address disk space and resources issues on the Creator and Runner VMs in the RPA Platform
• Build PowerShell to install Software, Certificates, Services, Rebooting Runners and brining connection back to the Control Room and various other Project needs to automate repetitive job
• Active member of the 24x7 On-Call support team to maintain and monitor the RPA Platform
• Perform upgrading the version of Automation Anywhere Control Room and also the Clients installed in Creators and Runners (Windows VMs) from V10 to V11 and to its sub-versions and decommission of old V10 VMs
• Assist the Developers in editing and migrating the BOTs from V10 to V11 and make it compatible for the newer version to run in Production
• Assist the Developers in migrating Usecase between different Department / Folder structures and decommission of UCs in the Control Room from old folder structure
• Create the Knowledge-Base documentation on step-by-step process involved and also the Build Documentation for the RPA Platform Creators and Runners (UAT and PROD)
• Identify the Creators and Runners that are least/not used as part of Decommissioning project
• Perform vulnerability scan and remediate Network Service Providers as per industry standard
• User IDs and Credentials Management through Active Directory and CyberArk vault

Confidential, Wilson, NC

Azure Windows Engineer

Technical Environment: Windows Server 2003, 2008, 2012 R2 & 2016, Windows Vista, XP, 7 & 10, Windows Active Directory Users and Computers, VMware vSphere Client, VMware Workstation-View, Hyper-V, vCenter, Clustering (Availability-Group), VMware Converter, Novell PlateSpin, HP Blade, DL & GL G3-G9 Servers, Hitachi Dynamic Link Manager (HDLM), Emulex - HBAnyware, EMC PowerPath, EMC Networker User, EMC Avamar, Windows PowerShell, OnCommand Unified Manager, Data Protection Manager, Splunk, GPOs, Azure, MS Azure Storage, MS Azure Cloud Computing, DHCP, DNS, SCOM, MS Office Tools, Communicator, Skype for Business, Cisco Jabber, MS Outlook, Lexmark Printers, Hyena, HP Service Manager, Service-Now

Responsibilities:

• Work on Cluster Validation project through which configured and evaluated the Availability-Group Clusters in the environment working with Database Engineering
• Coordinate with SQL Database team to monitor the SQL disks and expand them to create enough room to store the SQL Data and Logs
• Design, install, administer, and optimize hybrid cloud components to ensure business continuity (i.e. Azure AD, ADFS, SSO & VPN Gateways.).
• Work on HP Firmware upgrade project for over 100 Servers through which I evaluate the versions of firmware, tools and software running on Windows Servers 2008, 2012 & 2016 and remediate them to latest SPP version recommended
• Work in Hard Drive Remediation project expanding the Local disk on Physical Servers either by installing additional HDDs or by replacing the existing with larger capacity HDD. Later do the RAID configuration on HP Array Configuration Utility
• Evaluate the Servers in PROD and DR environment and make sure they both are in Sync and see DR matches PROD servers' configuration and verify the readiness for Disaster Recovery as a Pro-Active care
• Worked on three different Bank Conversions during with I have provided assistance in Data migrations, Users & Groups migrations, Share Permissions and Printer setup into our environment converging from the other bank's environment
• Work in Physical Server Migrations (P2P) by either Lift & Shift or build a new Server and provide assistance with DHCP/Storage/Data/Permissions/Printers/ILO/Cluster configuration and update for Data Center and Remote Site servers
• Work in Physical Server Conversion (P2V) either by using VMware Converter or Novel PlateSpin to for servers in three different Data Centers
• Install, Configure, Manage and Restore the Data Backup on over 4500 Windows Servers through EMC Networker and EMC Avamar Client. Also work on remediating the backup software version to latest
• Design, develops, recommends and implements Service-Now Catalogs and necessary automations working with Demand Management group
• Automated the Bulk requests and repeated jobs using Windows PowerShell
• Analyze all aspects of the systems and develop/implement plans to improve items such as utilization, capacity and performance coordinating with Capacity Planning
• Install Patches on Systems that requires manual intervention working with SCCM team to remediate and verify the servers are patched to latest release
• Support application software owners by providing performance and capacity consultation for application performance improvements
• Manage and administer all aspects of user account management such as password, group, and privilege management for user access across environment
• Maintain the IT operations processes like change management, incident and problem management, capacity and request management
• Upgrading Windows Servers from 2003-2012 R2, 2008-2016 as part of Server Evergreen project
• Provide Production support on a 24/7 team that gives advanced support and operational management in flexible shift timings and call-in support
• Monitor Storage/Network shares through OnCommand Unified Manager and Data Protection Manager to provide solutions for storage management
• Monitor Users, Groups and Privileged accounts through Quest - IT Security Search powered by Splunk
• Migrating the Printers between the file/printer servers during site migration using Print Management on Windows Servers
• Provide Level2 support for the installing, configuring, tuning, maintaining and monitoring Windows Servers
• Having Configuration Management Database (CMDB) updated
• Compose, recompose, reset and add or remove entitlements for various pools.
• Created Automated and Manual pools using VMware Horizon View 6.0.
• Used Remedy Tool for ticketing (Change Management, Incident Management, and Request Management).
• Provided on Call support 24x7 during Critical Issues for Production Environment
• Work and update tickets on clarify ticketing system.
• Quick response to the problems to meet the SLA and real time monitoring of servers and troubleshooting day to day issues

Confidential

Systems Engineer

Technical Environment: Windows Server 2003, 2008 & 2012 R2, Windows Vista, XP & 7, Windows Active Directory, HP Blade, DL & GL G3-G5 Servers, Hitachi Dynamic Link Manager (HDLM), Emulex - HBAnyware, EMC Networker User, Windows PowerShell, GPOs, DHCP, DNS, IBM Lotus Notes, SCOM, VMware vSphere Client, VMware Workstation-View, Microsoft Office Tools, Communicator, MS Outlook, Lexmark Printers, HP Service Manager, Service-Now, Bank-Pro, PC Teller, Bluezone, Windows PowerShell, Hyena

Responsibilities:

• Had control over 25000 objects in Active Directory that includes Users, Groups, Computers and Printers. Also worked on creating new Groups in purpose of granting access to newly built shares
• Have worked on a Local Disk expansion project on Virtual boxes for over 1500 Windows Servers
• Evaluating the Server down alerts, bring them back and do root cause analysis
• Worked in evaluating over 4000 Corporate Windows Servers and migrating them to Production as a part of Windows Evergreen project from 2003-2008 & 2012 Operating System
• Configured the Backup of Local and SQL Disks on Windows Servers through EMC Networker
• Assisted in restoring the Data for the Clients during issues or disaster through Networker User application
• Worked on configuring the Application printing on Bank-Pro, PC Teller and Bluezone
• Evaluating the Qtree alerts for the Network Shares in environment and either do cleanup work on it or add extra storage to them working with LOBs
• Migrated the User Data and Shares during the course of any Site Migrations Robocopy scripting, Home Drive migration tool and Home Drive migration scheduler
• Analyzing the Memory and CPU threshold alert tickets and do root cause analysis
• Creating Print Qs on File/Printer servers and troubleshooting, analyzing and providing solutions to Banking Customers on various Printer and FAX related queries
• Worked in cleaning up the Outlook PST files which were no longer used when every client in environment migrated from Windows XP to Windows 7
• Developed PowerShell scripts to automate bulk repeated requests as a part of Service Improvement Planning
• Acted as the Knowledge-Officer for the Project I was in and coordinated the Trainings and Publications of Research work and new Ideas that are built in the environment
• Acted as the Crisis Management Lead for the Project I was in and made sure the Business Continuity Plan is in place during any crisis that includes Environment failure or a Natural disaster
• Provide Level3 support for the installing, configuring, tuning, maintaining and monitoring Windows Servers

Confidential

Systems Engineer

Technical Environment: Windows Server 2003 & 2008, Windows Vista & XP, Windows Active Directory, GPOs, DHCP, DNS, Blackberry Enterprise Server, Lotus Notes, VMware vSphere Client, VMware Workstation-View, Microsoft Office Tools, Communicator, MS Outlook, Lexmark Printers, HP Service Manager, Hyena

Responsibilities:

• Worked on migrating user Personal share drives (Home Drives) during client relocation between Windows Servers through Robocopy scripting, Home Drive migration tool and Home Drive migration scheduler
• Worked on a Consolidated Team that manages Corporate, Branch, Central Admin and Messaging groups
• DHCP maintenance work by configuring and modifying reservations for the Network devices in Client Environment
• Worked in evaluating over 1500 Branch Windows Servers and migrating them to Production as a part of Windows Evergreen project from 2003-2008 Operating System
• Doing Disk Cleanup activities on Windows Server 2003 and 2008
• Installing and configuring the Lexmark Multi-Function Printers and installing the enhanced applications on the Printer through Web Console for the project of Print Optimization
• Troubleshooting, analyzing and providing solutions to Banking Customers on various Printer related queries
• Provided production support in configuring User Business Mailboxes on iPad, iPhone, Android and Black-Berry devices using portals like Mobile Iron Admin through applications like Touchdown and Mobile-Iron
• Managing the access permissions to Group Mailboxes and Right-Fax configuration and management for over 10000 clients
• Assisted Clients in configuring the Business E-Mail on Blackberry, iPhone and Android devices for over 15000 customers
• Preparing the Weekly, Monthly and Peer Review reports. Also developed the Induction Manuals
• Gained knowledge in Windows Server Operating Systems, Active Directory Management and basics of Networking skills