Project manager Resume

PROFILE:

Experienced business/technology professional with a broad range of skills, currently focused on delivering high - quality Salesforce.com solutions. Highly adept at defining requirements, creating specifications, designing solutions, managing projects and teams, hands-on customization, strategic planning and end-user training and adoption.

SKILLS:

Sales Cloud
Reports and dashboards
Custom object configuration
Workflows and approvals
Lightning Experience
Data architecture
Flows and automation
Service Cloud
Contracts
Invoicing
Campaigns
Apex coding
Team Leadership
Project Management
Solution Design
Business Process Engineering
Requirements Gathering
Solution Architecture
Data Architecture
Data Management
End User Training and Adoption
Leadership Strategy and Guidance
System Administration
Global Business
Budget management
Data integration

OTHER TECHNOLOGY SKILLS:

Strategic Planning
Enterprise Architecture
Application Architecture
Cloud Computing
Business Intelligence
Data Warehousing
Systems Integration
ERP Integration
Systems Implementation
Call/Contact Center
Telecommunications
Telephony
IT Operations
Data Center
Infrastructure Operations
SQL Server
Remote team management
Vendor management
Budget management

SALESFORCE PROJECT EXPERIENCE:

Confidential

Project manager

Responsibilities:

Brand new custom salesforce instance patterned after legacy system
Opportunity Go/No-Go with custom approvals and notifications
Numerous individual value-add modifications: strategic alliance, visual flags to indicate specific conditions, opportunity account and contact roles, and more
Reports and dashboards
Data integration with financial/operational software (CMiC)

Confidential

Project manager

Responsibilities:

Re-implementation of salesforce to wider user base
Very complex Opportunity Go/No-Go with multiple review stages and custom approvals and notifications
Reports and dashboards
Data integration with ERP (SAP CRM and ECC)

Service Provider

Confidential

Responsibilities:

Lightning conversion
Reporting usage framework
Reports and dashboards
Many individual value-add modifications

Project manager

Confidential

Responsibilities:

Data hygiene, data quality
Reports and dashboards
Data integration (Tableau)

Project manager

Confidential

Responsibilities:

Combine two large customized instances due to company acquisition
Data manipulation of millions of records
Data integration (custom ERP system)

Project manager

Confidential

Responsibilities:

Implemented new internal salesforce.com instance with customized sales cloud and service cloud, along with new business processes for sales, customer support and customer interaction

Confidential

Team leader

Responsibilities:

Profitability analyzer at the account level to create visibility and actions that drive increased margins
Strategic selling to assist sales force with long-term cycles
Strategic pricing to increase revenues and reduce price erosion
Contract management integration
Designed, established and managed internal global sales support organization
Data integration (custom accounting software, contract management software)

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