SUMMARY:

Accomplished Project Manager with proven experience in IT Infrastructure and customer service environment. Lead across all phases of project life cycle using PMI standards and practices. Demonstrate the ability to drive multiple, simultaneous projects according to customer expectation, time, scope, and budget.Outstanding communication, team building, and negotiation skills, managing people and projects within a matrix environment. Analytical, diligent, and dedicated to excellent customer service. Leverage a military career, having worked within field communications, national security, and presidential escorts.

CORE COMPETENCIES:

• Technical Planning
• Infrastructure Design
• Large - scale Installations
• SharePoint
• Full Life Cycle Management
• Telecom Engineering
• Vendor & Contractor Relations
• Staff Training & Development
• Customer Support Data
• Data Conversion
• Lean Six Sigma - Greenbelt
• MS PP
• Audio-Video
• MS Project
• MS Excel
• Vendor & Contractor Relations
• Full-Cycle Management
• IVR’s and Call Center Implementation & Support
• Multi Million Dollar Budgets
• ServiceNow
• Customer Service and Support

TECHNICAL SKILLS:

Operating Systems: MS Windows 2000, 98, 95, and NT; DOS, OS2, Novell Netware, and UNIX

Networking: Cisco Router Configuration

Software: MS Project, Excel, Cisco Call Manager, RTMT, PowerPoint, Cisco IOS, PDF Pro, Hicom 4000, SAP, Confidential 9751 and Voicemail

Languages: HTML

Other: PC diagnostics, repairs, and upgrades

PROFESSIONAL EXPERIENCE:

IT Senior IT Infrastructure Project Manger

Confidential

Responsibilities:

• Currently in the process of transitioning from a Waterfall to Agile methodology.
• Work with vendors and multiple internal teams to provide a smooth transition of the existing data center infrastructure to the new Confidential design.
• My current responsibilities are providing an updated project plan which reflects the transition from Waterfall to Agile methodology, Multi-million-dollar budget forecasting, risk assessment, resource allocation, communication documentation and schedule.

Corporate Real Estate IT Project Manager

Confidential

Responsibilities:

• Managed the launch of the new MS Surface Hub AV technology throughout multiple SunTrust non-branch sites which includes; ordering, tracking, team meetings, vendor-management, installation, testing and training.
• MS Project, MS Excel, MS PP, SharePoint, Outlook, PDF files and other various applications.
• Managed the full-cycle using PMI knowledge based practices.

Program Manager & Senior Consultant

Confidential

Responsibilities:

• Converted the Confidential customers to the Frontier Communication platform, overseeing all project management for the data conversion team, including Informatica coding, verifications / certification, and sending DPI tables.
• Established project milestones and deliverables, as well as assessed and mitigated risk.
• Served as project manager for the DPI table team for commercial and residential products, including promos and rewards.
• Created and maintained the stakeholder register and communications documents.
• Tracked resource time utilizing Planview.
• Developed and managed archival records and documents in SharePoint.
• Controlled daily stand-up and wind-down team meetings
• Created and managed the Stakeholder Register and Communications document
• Tracked and monitored team deliverables and schedules
• Developed, tracked and monitored Lessons Learned and managed and helped mitigate Risks & Issues
• Provide monthly budget estimation and forecasts
• Coordinated Go/No-Go customer meetings and NOM deployments
• Manage project folders and files in SharePoint
• Managed and coordinated all aspects of the Movius equipment removal in 13 markets throughout the country

Confidential

Project Manager

Responsibilities:

• Full Project Life Cycle, gather customer requirements and objectives, perform turn over meetings and resource needs.
• Develop schedule and perform weekly customer meetings. Define requirements, develop the WBS and track project expenditures as well as track equipment procurement and equipment deliveries.
• Coordinate and communicate project activities with stakeholders and verify QA processes and procedures have been met.
• Monitor and control all project activities, milestones and deliverables until project is completed and all final documents have been delivered and filed for closure.
• Transition to support process followed by project closing.

Project Manager

Confidential

Responsibilities:

• Developed project plans and scheduling for product implementation and training
• Assisted with modification of the Professional Services processes and procedures
• Scheduled weekly customer meetings as well as transition to support meetings
• Presented weekly project updates (30 plus active projects)
• Managed the Professional Services resource billable hours

Project Manager

Confidential

Responsibilities:

• Develop Project Charter
• Develop MS Project Schedules

Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Manage and evaluate vendor relations and contractual performance for up to 14 contractors
• Coordinate and review operational activities according to Full Project Life Cycle (Initiation, Planning, Design, Execution, Closure)
• Define SOWs and SLAs, create RFPs, and review bids for all contracts
• Proactively identify project risks and provide mitigation plans, issue resolution & conflict management
• Provide requirements gathering, business & functional analysis, process definition and work flow analysis
• Developed and implemented vendor management policies and procedures
• Effectively completed complex projects according to scope, time, and budget
• Commended for successfully negotiating contracts and revising project scopes to better define objectives, which resulted in substantial cost-savings and increased efficiencies for the client
• Recognized by management for providing best-in-class customer service and support
• Utilized corporate Project Tracker and Excel Spreadsheets for management tool.

Senior Telecommunications IT Associate

Confidential, GA

Responsibilities:

• Implemented and managed the maintenance, installation, and service of clients’ telephony, data and voicemail products
• Supported installation and moves/changes for the new Cisco Call Manager and Unity SystemsManaged and assisted the Server team on the AD LDS during the CUCM migration
• Assessed client needs and provided solutions to increase efficiency, reliability, and performance
• Provided system support, moves, and changes to multiple PBX, Voicemail systems, IVR’s and Call Centers
• Recognized by management for providing dedication and expertise, thereby advancing the position from a contractor to a full-time employee

Owner

Confidential, Atlanta, GA

Responsibilities:

• Successfully created, owned, and operated a company to provide contracting services such as home remodeling, basement finish-outs, deck and porch installations, landscape lighting, and other various projects
• Operated all areas of the business including operations, executive management, finance, accounting, marketing, contract management, and customer support
• Provided hands-on and onsite project management on a day-to-day basis
• Recruited and managed qualified staff and subcontractors

Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Developed system requirements, coordinated internal design reviews, allocated client and internal resources, coordinated inventory shipments, conducted onsite surveys at central offices, and arranged technical support for multi-million-dollar installations
• Created milestone dashboards and managed reporting of milestone achievements
• Supervised multiple subcontractors, performed internal engineering, coordinated testing, led customer meetings, and secured system quality
• Attained formal customer acceptance and assisted customers throughout warranty period

Customer Engineer

Confidential

Responsibilities:

• Installed complex network components for multi-million-dollar systems supporting up to 10,000 users
• Prepared RFPs, conducted site surveys, and managed multiple vendors (such as electronics contractors) to drive on-time installations
• Performed hands-on technical service of computer systems
• Earned numerous letters of recognition and appreciation from clients

Technical Assistance Center (TAC) Engineer

Confidential, Dallas, TX

Responsibilities:

• Provided third level support to technicians on a nationwide basis for large PBX and Voicemail systems
• Developed patches for system software on large PBX systems
• Duplicated and problem solved difficult system issues in a lab environment
• Provided onsite, hands-on technical assistance to remote offices when necessary
• Supported the nationwide rollout of the new Confidential 9751 products
• Worked closely with the TAC (Technical Assistance Center) on new service patches
• Upgraded complex systems for large entities, such as NASA’s Johnson Space Center and multiple Confidential facilities
• Traveled on-site to customer facilities and provided technological change management which main focus was to train the local technicians on the proper methods of the installation and troubleshooting of the new system and also provided customer product training