SUMMARY:

• A goal oriented software services professional with over 25 years of management experience in IT Leadership, and leading large global delivery/operations teams.
• In depth experience in developing and implementing cutting edge information services solutions to address business opportunities in Banking and Financial services, Telecom and Insurance domain.
• A senior leader with P&L management experience and managing growth with financial KPIs.
• Execution of Project/Program management offices and institutionalizing SLA frameworks within multidimensional distributed teams.
• Professional with strong business acumen, leadership capabilities to deliver solutions in a manner that fosters team collaboration through global innovation, transparent budget controls and promoting company/individual growth.

CORE COMPETENCIES:

• Successfully led multimillion Dollar ($25 - 60 Mn) revenue generating programs
• Overall management and demand fulfilment of North America staffing demand with global resource pool and onsite hiring
• Have led and managed a resource pool exceeding 750 resources across functional divisions.
• Setup and manage a Business Intelligence center for 24*7 continuous operations for Service delivery and support (processing and servicing 900+ banks)
• Setup Performance engineering and COE (QA Center of Excellence)
• Sponsored virtual workspace concept using cloud base software development reducing the seat cost to clients.

SKILLS:

• P&L management
• Operations management
• Global delivery
• Program management
• Agile
• Enterprise PMO
• People management & Team building
• Stakeholder management/Communication
• Strategic program planning
• Managing large programs
• Cost and margin optimization
• Quality Control and assurance
• Agile program management
• Stakeholder management
• Benefit Realization and scoring

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Have successfully build teams up to 440+ members
• Mentoring and conducting performance management
• Collaborate with business stakeholders develop scope, Roadmaps and KPIs
• Succession planning and groom top talent
• Effective Problem solving skills
• Managed Agile project executing and managing teams across geographic locations
• Experience in managing large Pega BPM programs
• Led 11 globally distributed cross functional teams in managing the overall program delivery
• Helped the client in migrating from a waterfall program development methodology to an Agile model
• Managing requirements using Pega's Direct Capture of Objectives (DCO)
• Simultaneously managing multiple releases with the use of Pega rules sets
• Institutionalizing an estimation model and capacity plan model to manage the Product management expectations with volatile product backlogs
• Leading Program planning, Epic, backlog prioritization, user stories, story estimation, sequencing, Daily standup, Conducting Iteration retro-prospective meeting, scrum of scrums, tracking plans, Team demos, identifying project risks and issues.
• Managing the performance SLAs and ensuring the application meet the global deployment standards
• Senior management reporting and weekly leading the program meeting
• Coordinating the release plans and rollouts
• Senior Stakeholder reporting. Produced periodic review meeting with senior client stakeholders to review the status of programs and financial matrix
• Establishing and managing PMOs. Worked at several clients either liaising or managing PMOs, delivering process, SLAs/KPIs, partnering with senior leadership and multiple lines of businesses.
• Effectively managed and led cross functional teams (11 different teams) in delivering large BPM application, managing the overall program
• Working in collaboration with the vendor management teams developed a SLA governance framework for all the third-party service providers. This framework included a monthly reporting frequency with a tight integration to all delivery matrices which culminated with reward penalty scheme for all vendors.
• Contract management and negotiation
• Implement program management using matrix, institutionalized trending and readiness indexes to increase predictable outcomes.
• Implementing and practicing gamification using leaderboards for the team to enable team work and competitiveness. To name few key KPIs that were used code quality, defect trending, Story points, user story readiness indexes and weekly/monthly delivery statistics.
• Risk identification, evaluation followed by risk mitigation, monitoring & management based on an assessment of technical and commercial priorities throughout the program/project lifecycle
• Responsible for project Earned Value Management (EVM), estimating, margin analysis, schedule and other deliverables in line with agreed acceptance criteria.
• Successfully led multimillion Dollar programs (25 to 60 Mn) with global distributed teams
• Worked across large Banking and financial and Insurance accounts
• Effectively led programs across fortune 500 companies, delivering projects within guidelines established for timely and within budget delivery.
• Reduce the cost of software development using global software development practices with managed transition of work efforts.
• Sponsored virtual workspace concept using cloud base software development reducing the seat cost to the client. The virtual teams effectively collaborated executing SPRINTs using collaboration tools.
• Mange the large program across, business design, solution, architecture, Pega BPM construction, QA, UX, data architecture/design and integration teams.
• Design a Risk Analytic model to be incorporated to our Risk base testing approach. At summary level this tool included features such as,
• Feature-wise testing execution and ensure completeness of its testing
• Test coverage analysis
• Analytics on the scenario coverage for senior management
• Setting up a performance engineering competency group and QA Excellence center of excellence at offshore. The QA COE was decoupled from the general development teams to provide high quality independent software quality assurance center.
• Establish Global BA competency group leveraging the global model in business functionality development. This was the first time functional design work was developed using an offshore model leveraging time zone differences to enable faster turnaround. In addition was privileged to spearhead various engineering rigor and process improvement initiatives for global delivery teams.
• Established a Conversions and Implementation global team in collaboration with client teams to add capacity and increase productivity in Bank conversions and implementations. Within few months managed to increase the overall productivity and quality of the team significantly.
• Setup and build a large Service delivery operation for Business intelligence center to function on a 2417 operation model servicing 900+ banks with DWBI resources. The COE was responsible in ensuring the continuous operation daily processing terabytes of data spread large number of servers which housed over 900 banks.
• Increased Engineering rigor by having a customized developer toolkit on their desktops. Define a governance structure in code checking to ensure quality and reduce defects. Establish team governance to ensure a working product is available for deployment daily with automated code build deploy process.
• Overall management and fulfillment of North America resource demand with global resource pool and onsite hiring. Have lead and managed a resource pool exceeding 750 resources across multiple practice groups.
• Based on the future demand trending (SFDC/Revenue forecast) and supply of available global resource pool forecast, manage future hiring and visa processing needs. Working with the hiring team ensure the lead time required for hiring was brought down from 12 weeks to 6-8 weeks.
• Bottom up and top down revenue forecasting using the fulfillment plan. Margin optimization based on global team distribution, rotations and managing individual contribution for greater profitability
• Managing each practice utilization and NA utilization per corporate goals. Ensure timely initiation of rotations

Confidential

Program Manager

Responsibilities:

• Lead distributed team in developing Cargo applications. Set up infrastructure requirements for hosting this application for other member airlines.
• Designed and developed an online replication system between Atlanta (US) and Dubai for Confidential .
• Led a team of 8 member in successfully delivering the solution on time.
• Overall program management responsibility with tight budget controls
• Manage the offshore development team and report the project progress to program manager in Dubai.
• Conducting review meetings with the Business users.
• Developing user and training procedures.
• Develop implementation plans and fact finder questionnaires.

Confidential

Project Manager

Responsibilities:

• Starting my IT career at DMS where I experienced a very rewarding tenure. During this period at DMS, lead numerous projects providing services in.
• Development of the strategy study report for a fully integrated accounting system and manufacturing system
• Designed and developed an Accounting and Order processing system.
• Successful implementation of accounting software at various customer sites.
• Designing and development of applications for Confidential Asia.