PROFILE:

• Building Relationship with Customers, Teams, Vendors, & Partners
• Managing the Full Lifecycle Delivery of Critical Programs
• Defining and Managing annual Budgets greater than $6 Million
• Leading Onshore / Offshore Teams Comprised of 20 - 75 Cross-Functional Resources
• Driving the Introduction and Adoption of Standards & Best Practices
• Dedicated 20+-year career in middle and upper management analyzing, recommending, and guiding the delivery of technology and business solutions with a strong return on investment (ROI) for clients and businesses within the healthcare, insurance, government, and academic fields.
• Strength in aligning technology investments with business goals.
• Skilled in partnering with businesses, teams, customers, and leadership to identify needs, evaluate risks, define plans, and implement effective systems, applications, tools, and platforms that have enhanced decision making, reduced risk, achieved compliance, enabled business transformation, and supported continued growth.
• Proven ability to plan and manage all aspects of multiple, simultaneous automation, standardization, business intelligence, virtualization, and integration programs, from initial capture of requirements through on-time and within-budget delivery.
• Natural communicator and leader with strong team-building, negotiating, and management skills.
• Adept at building and directing high-performance, customer-focused teams in delivering solutions across highly complex environments leveraging Agile / Waterfall methodologies.

TECHNOLOGY PROFICIENCY:

• SDLC, ITIL, PMI, and Waterfall / Agile Methodologies
• SaaS implementations
• MS Office 365

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Sr Consultant Process Management

Responsibilities:

• Drive the delivery of technical solutions and best practices across the Legal / Compliance organization.
• Successfully lead the office through the change curve of implemented solutions.
• Trusted advisor for technical solutions.
• Challenges: Govern the multiple and simultaneous technology changes impacting the Office. Rebuild uniformity in the department.
• Implemented multiple solutions for the various practices 1) Compliance - Case Management solution 2) Legal - Matter Management solution 3) Legal - Electronic document management solution(s).
• Proactively lead the change management efforts of implementing Office 365 across the office - effectively migrated the 600+ associates to Office 365 from Lotus Notes / Office 2007.
• Strengthened the use of document management solutions across the law department through proper education and coaching on its secure document management solutions and capabilities.

Sr Consultant Business Consulting - Program Manager

Confidential

Responsibilities:

• Execute on the capability governance to ensure consistent use of defined framework and standards, program/project status reporting and offering program/project coaching when needed. These efforts have allowed the delivery of more efficient / effective changes to the business.
• Take the PPM process to the next level of program/project management.
• For the years I have managed the effort, the budget has come within 5% of plan and delivered functionality per the roadmap.
• Lead the Agent Licensing consolidation program across the enterprise to migrate agent licensing processes into one shared enterprise service. Quickly migrated Scottsdale in a little less than 4 months - streamlining the technical approach, the overall licensing process and realigning people resources.
• Aligned multiple other Nationwide entities within a year.

Business Consultant

Confidential

Responsibilities:

• Using the LEAN and Agile practices, influence multiple teams to architect and build an industry leading online web solution allowing customers to apply real world experiences to their insurance policy.
• This process offers consumers advice on insurance buying decisions and the outcome of those choices.
• To create a consultative online experience for existing online customers.

Confidential, Columbus, OH

Project / Program Manager

Responsibilities:

• Originally brought in to drive a major transformation of the IT delivery framework. Retained—following outsourcing of IT operations to Confidential — challenged to optimize the onshore / offshore delivery model to support the rollout of a portfolio of projects.
• Responsible for legal / regulatory requirements and business drivers, create and implement detailed action plans, provide leadership and direction to project teams, define project scope and schedules, evaluate project dependencies, track progress, identify and mitigate risks, and ensure successful and quality delivery.
• Manage cross-functional teams of up to 20 leveraging onshore / offshore delivery model.
• To establish the structure, teams, and partnerships to enhance the timely and quality delivery of IT Enhancement projects.
• Established new standardized project release structure that enhanced the on-time and within-budget delivery of 42 overlapping, complex projects per year supporting 14 states and multiple business lines. Leveraged project and capacity management best practices to align business / regulatory goals with available resources (resource mgmt.) and release (release mgmt.) timelines.
• Built productive relationships with business stakeholders that enhanced the project planning and delivery lifecycle. Credited with partnering with customers to analyze, define, plan, and negotiate the rollout of new functionality into monthly releases.
• Instituted an effective strategy to eliminate delivery issues following migration to new onshore / offshore delivery model. Teamed up onshore and offshore resources, educated offshore resources on system functionality, and established daily communications meeting that has improved productivity.

Confidential, Columbus, OH

Project Manager

Responsibilities:

• Recruited as a consultant to turn around a lagging messaging migration project. With a successful turnaround and implementation, brought in as an employee and given full responsibility for a portfolio of projects executing a hybrid Agile / Waterfall environment. Planned, tracked, and managed program/projects; created actionable status reports to business and leadership teams; and drove the resolution of issues.
• To drive the appropriate definition, design, and delivery of projects, and the adoption of project management best practices across the organization to meet stringent project deadlines.
• Defined and executed a strategy that enabled the conversion / delivery of GroupWise to MS Exchange migration project within 4 months of hire. Managed the migration of 2,500 users to new platform, development and delivery of training, and set up of security structures. Following success, chosen to provide subject matter expertise to other departments’ migration efforts.
• Led the full lifecycle design and rollout of a Java-based licensing application, enabling organizations and individuals to apply for licenses to operate adult care facilities across 1,500 facilities around the Confidential .
• Oversaw the development and implementation of the .NET-based Incident Reporting system, allowing adult care facilities and foster homes throughout the state to report any incidents.
• Spearheaded all efforts to establish a framework to enable business and leadership teams to better communicate and manage progress, successes, and issues with existing projects—on a weekly basis—that has reduced potential delivery issues.
• Contributed to the build-out of a Project Management Office (PMO). Introduced the concept of systems development lifecycle processes and open source project management software to standardize key functions.
• Chosen as a core member of statewide team for strategic initiative to implement new identity management solution across the state. Led the build-out of DNS and Active Directory environments for the department.
• Collaborated with business community to leverage SharePoint technology to build workflow applications. Oversaw the development of a project routing / approval application.

Confidential, Columbus, OH

IT Client Relationship Manager / Resource Manager / Project Manager

Responsibilities:

• Full accountability for P&L, establishing key business development relationships with clients, identifying business goals and issues, and managing the delivery of solutions and best practices to automate and integrate operations.
• Accountable for overall success of projects, from capturing of requirements and prototyping through systems development, implementation, training, and problem resolution.
• Managed, trained, mentored, and evaluated performance of 10 highly technical engineers. Assisted clients with business process optimization.
• To oversee the introduction, design, delivery, and management of electronic medical systems (EMR) and associated cloud-based infrastructure environments for healthcare clients throughout the Confidential .
• Planned, managed, and led teams in designing and implementing Nextgen, Greenway, AllScripts, and MDs electronic medical systems and associated VMware with thin computing cloud-based infrastructures for 15 clients.
• Managed efforts to build, expand, optimize, and ensure optimal uptime of IT environments, systems, and services for 25 clients encompassing MS Exchange services through web and Smartphone devices, MS SQL databases, and private and public cloud environments across the Confidential .
• Oversaw the design and rollout of multiple VoIP telephony solutions for multiple clients that greatly reduced costs for the client.
• Introduced and ensured the adoption of ITIL and project management best practices that increased the efficiency of IT service delivery, allowing for a 30% client growth without additional resources.
• Restructured and expanded teams using ITIL methods from multiple disciplines. Established separate Run / Support and Build / Solutions teams. Instituted performance metrics for staff and clients.

Confidential, Columbus, OH

Senior Consultant / Business Analyst / Project Manager

Responsibilities:

• Partnered with leadership and educators across the Confidential to define and integrate key functionality into systems to improve student learning and ensure compliance with federal and state requirements
• To analyze and develop specifications for the implementation of key enhancements into business intelligence system to enable Confidential to gain greater insight in the education of students.
• Planned and managed project to migrate the multi-client Business Intelligence reporting application from hosting vendor to onsite. Oversaw the build-out of test and production environments for WebFocus Business Intelligence platform.
• Led the development and implementation of a self-service dashboard reporting application into the existing Oracle-based data warehouse that increased accessibility of data for enhanced decision-making.
• Supported the analytical assessment of existing school building consolidation efforts and recommended a strategy that enabled cost reductions of more than $2 million.

Confidential, Columbus, OH

Manager, Project Planning and Analysis

Responsibilities:

• Scope of accountability spanned technology needs assessments and solutions, project planning and management, process and quality improvement, budgeting, resource allocation management, teambuilding and leadership, customer demand management and partner relationship management.
• Led geographically dispersed teams of up to 70. Executed projects valued in excess of $5 million.
• Drove the introduction and adoption of ITIL best practices into the Call Center technology environment, standardizing incident, change, and problem management. Trained and mentored team members on new processes and procedures.
• Led the build-out of a framework to capture key financial, operations, resources, and projects metrics. Delivered a Balanced Scorecard that streamlined the management of department’s performance.
• Championed the implementation of tools and processes into the Customer Relations support environment, improving overall response time, hold time, and abandon rate.
• Managed the replacement of a legacy system with PowerCenter CRM platform, providing marketing, customer service, and leadership with an effective means to capture, report and take action on key business drivers.
• Directed the implementation of the first speech-to-text voice recognition system within the organization that allowed the automatic routing of calls to appropriate personnel, resulting in the elimination / saving of 2 resources.
• Collaborated with a diverse set of executive leadership teams across 4 functional and technology groups to implement and document standards and processes that enabled the achievement of Sarbanes-Oxley (SOX) compliance.