CAREER OBJECTIVE:

Program Manager/Project Manager acting as the principal consultant to Senior Management & Customer/Supplier teams for the successful development of effective strategic plans & integration of innovative processes, configuration management, cost controls and quality systems for a lean enterprise.

SUMMARY:

Senior Project Manager/Technical Program Manager with 24 years of experience providing professional leadership through the integration of PMBOK project management methodologies requiring deployment of enterprise - wide information technology/ Business Systems/aircraft manufacturing integration activities. Lead & participant in multiple cross-functional project teams, working through complex problems requiring innovative solutions to meet agreed upon business case initiatives. Act as a change agent integrating new concepts and processes enterprise-wide. Define business strategies to meet customer‘s current and future requirements aligning to corporate objectives. Coached & cross-trained employees, Management, internal and external customers to ensure successful integration of innovative solutions & processes. Successfully managed all phases & aspects of large and small projects. Design & implement new, innovative solutions.

PROFESSIONAL EXPERIENCE:

Senior Program/Project Manager

Confidential

Responsibilities:

• Development and implementation of Service Ready Plans. Build / Lead Cross-functional / International project Teams. Develop integrated schedule with Customer & GoldCare stakeholders. Manage assigned programs using Program Management Best Practices.
• Develop & support Customer and Internal leadership FleetCare Program Reviews. Coach & support Material Mgmt, Proposal and Sales teams. Build & present SOW business case - governance approval process experience. Track project cost / performance to plan metrics.
• Manage risk, changes to SOW, resolve issues and actions as they arise. Utilize Customer knowledge to support decision making and building positive relationships with Customers and Stakeholders. Lead International Teams. Support all FleetCare objectives. Lead Lean initiative for Program Management Group establishing and promoting reusable solutions and best practices.
• Provide strategic direction and organization at PMO level for new 737 NG/MAX Manufacturing Production Platform Management Organization & CAS TCS MPE. Design/implement SOW dashboards, Change Management, Business Process Review, Oobeya board and other key organization processes for new programs. Promote best PM practices. Business case development & governance approval process experience. Implement operating strategies to meet established rate readiness goals.
• Provide direction /organization at a PMO level for 8 (newly formed) Customer & Supplier Teams within Supplier Management CAS Technical Customer Support. Analyze / communicate program status, risks and mitigation actions using Supplier Management Enterprise standard suite of tools (BORIS & VSP Supplier Management dashboard). Mentor / Coach Co-workers on best practices. Lean/Export Compliance/Information protection advocate/Leader for Organization; Develop & implement strategy/plan/schedules for internal Audit/Self Assessments/corrective action plans throughout Organization including Confidential .
• Promote enhanced Airline Customer and Supplier engagement for issue resolution velocity (In-Service Component Management & No Fault Found resolution Projects - Perfect Airplane initiative).
• Lead international team in development and implementation of the FleetCare Additional Service Request Cell in successfully realizing 15 million (2018 - 19) in unrecognized revenue for services performed above Customer contractual obligation. Develop functional invoicing processes, Metrics and elimination of rework.
• Implement Macroscope/Agile Project Management methodology for SW, System & Aircraft manufacturing SOW. Bring initiative projects in crisis back on track. Implement new process and procedures to ensure project goals and objectives are met on time, budget and scope. Exec reviews at multiple levels. International Travel.
• Facilitate acquisition of Supplier Recommended Spares Parts List pricing in compliance with Confidential contractual agreements between Suppliers, Customers and Confidential . Streamline current process using Lean methodology / LMS Tools to eliminate current process rework - Process & productivity improvements realized by team.
• Provide direction and organization at a PMO level for 28+ Teams within CAS Toolbox through Product Software development lifecycle to meet 787 Aircraft Customer First Flight. Analyze and communicate program status, risks and mitigation actions using BORIS. Implement Macroscope Project Management methodology. Bring sub-projects in crisis back on track. Implement new process and procedures to ensure project goals and objectives are met on time, budget and scope. Exec reviews at multiple levels. International Travel.
• Brought a 10-year project in crisis to a successful completion using PMBOK project management controls and metrics avoiding employee coalition litigation.
• Successfully ensured over 8,000 workstations migrated to new HW/SW windows 2000 standards.
• Facilitated all phases of enterprise project lifecycle.
• Created and promoted repeatable processes that enhance customer performance. Advised and coached co-workers of new technology and its impact to customers.
• Project implementation has resulted in 34% overall computing cost reduction to the Confidential Enterprise due to desktop and process stabilization.
• Successfully managed 15 employees in the production of feasible migration WBS schedules and provided cross training to empower and strengthen skill base within group. Acted as the technical liaison between multiple groups and divisions globally located within the Confidential Company.
• Defined business processes and methodologies that were deployed enterprise wide.
• Ensured structured methodology is followed to reach customer agreed upon objectives.
• Experience presenting data/concepts and speaking to large diverse groups of employees, customers and management levels.
• Provide cost benefit/risk analysis and project status through various media using quality control charting using project 2000 and a variety of monitoring software packages. Act as the cross-functional/global communications focal to ensure project and customer requirements gathering success.
• Provided technical computing support to Senior Executive level customers and associated Directors to ensure overall computing functionality (on -sight and remote). Participated as a team member of the Executive Support Team.
• Interfaced with multifunctional executive management to lead and coordinate functions.
• Provided technical leadership to co-workers and end-user community.
• Provided counsel to customers regarding computing needs, prepare fiscal computing budgets for future computing requirements. Provided on-sight/off -sight computing training and documentation to eliminate rework.
• Provided guidance, council and support direct employee requests to remove obstacles and roadblocks that came up on a daily basis. Kept team up-to -date regarding project changes and events. Counseled employees on career / skill growth opportunities as they arise. Positioned team members for success. Promoted teamwork and information sharing.
• Provided project management planning, designing and implementing solutions to large and small projects.
• Provided leadership and vision in finding and proposing solutions to complex problems of importance to the company and industry. Gathered requirements, responding to customers concerns and ensuring solutions meet customer requirements. Provided process documentation and training to customers and co-workers in support of Confidential ISO 9000 Quality initiative.
• Developed effective communication and document “best” practices and procedures regarding the most cost efficient methods of problem resolutions using current available standards.