SUMMARY:

• Managing Complex Projects to Achieve Strategic Initiatives
• A hands - on professional providing a unique skillset achieved through diverse positions crossing industries, cultures and company stages of maturity.
• Demonstrated ability to align business goals with projects, define and develop internal processes and partner across the organization to add value to the business on multiple levels.
• Broad consulting experience building and leading teams in a variety of large and small startup companies.
• Leads with a collaborative, flexible style that adapts quickly across all environments.
• Productivity-focused project manager with a deep knowledge of integrated systems development and support.
• Established and managed PMO f unctions at multiple organizations.

EXPERTISE AREA:

Strategic Partnerships Contract Negotiation Outsourcing Business Alignment Team Building Delivery Excellence Operational Efficiencies Productivity Improvements Restructuring Standards Methodology Quality Assurance

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential

Responsibilities:

• Top-tier management consulting firm and internal operational experience.
• Superior organization, communication and negotiation skills with the ability to prioritize multiple complex tasks and competing deadlines.
• Managed full life-cycle IT projects , on-time and on-budget, for large, complex programs. Representative projects include Global Warranty Processing System, 911 call center scheduling, State-wide retirement benefits, General Ledger Consolidation, eCommerce system from demand forecasting through order fulfillment.
• Managed Business Initiatives, including evaluation, selection and implementation for North American Employee Benefits ( Confidential ), SAP Graduate Recruitment Program, and Resourcing Practice (new business line) Implementation.
• Established Project Management Office (PMO) to ensure quality and consistent delivery.
• Developed technical and process standards.
• Evaluated, selected and implemented System Development Methodologies.
• Headed Quality Assurance function with oversight responsibility for all major development initiatives.
• Directed geographically and culturally diverse teams across US, Puerto Rico, UK, India, Mexico, Japan and Australia.
• Strong technical aptitude with the ability to lead highly technical teams as needed. Substantial experience with complex IT requirements and integration needs. Led large scale custom development projects.

Confidential

Responsibilities:

• Establish and maintain strategic vendor relationships through effective negotiation, shared goals and cooperative execution.
• Enterprise-level Contract Negotiation / Administration for products/services .
• Led vendor selection process both formally through RFP processes and informally as required. Responsible for negotiating contracts and ensuring contract compliance with major vendors
• Outsourcing for both cost and quality benefits .
• Responsible for selection, contract structure and implementation of first IT outsourcing initiative. Phase I took new development offshore and Phase II included system maintenance (Paramount).
• Outsourced non-core competency activities to improve overall product quality, including hardware programming and installation of access points and UPC readers.
• Identified and outsourced system-level maintenance for data center
• Structured product development outsourcing agreement for new business line
• Member of Systems Management Practice responsible for due diligence on outsourcing ventures including data center acquisitions, mergers and shutdowns
• Achieved quality relationships with vendors. Developed strategies and approaches to work successfully with vendors in multiple industries by ensuring agreements focused on a partnering philosoph.
• Retooled agreements with hardware vendors to better ensure common objectives and shared accountability
• Implemented preferred vendor programs for contract resources.
• Achieved 85% reduction of sourcing agencies and 40% cost savings while significantly improving service levels through design and implementation of preferred vendor program
• Reduced costs for annual benefit program by $2M through aggressive negotiation of provider contract terms .
• Defined technology standards to leverage purchasing power. Implemented standard contracts across affiliate companies for hardware, software, and support agreements.

Confidential

Responsibilities:

• Lead representative for due diligence process during acquisition. Responsibilities included integration strategy, internal and external communication plans and execution (.
• Led acquisition integration of HR, Immigration, Payroll and Contractor Administration for 3 acquisitions (Oil & Gas practice / HR Consulting / Business Process Re-engineering) plus assimilation of Confidential 's purchase of Confidential .
• Major activities included employee and customer communications and issue resolution.
• Orchestrated re-engineering of business support services to align with offshore shared service model, achieving a common Global offering with regional focus .
• Activities included staff restructuring and vendor communication.
• Developed and executed business plans to support acquisition for personnel, business systems and process integration, including internal and external communication strategies and material development
• Selected to serve on Mergers & Acquisitions team and transfer from Advanced Technology to Systems Management Division. Provided evaluation, costing, planning, sourcing strategies and proposal development for outsourcing initiatives valued at up to $30M each.

Confidential

Responsibilities:

• Solid technical background with understanding and/or hands-on experience in architecture, software design and development, and on­going support structures
• Ability to balance structure and flexibility during rapid growth with an entrepreneurial spirit.
• Improved product stability & restructured client services team to increase transaction revenues by an average of 100% year-over-year .
• Led business shift from one-time to recurring revenue model.
• Developed and chaired a nation-wide Technology Management Council resulting in $6M annual savings among affiliate companies.
• Defined, implemented and ensured compliance for standard application development methodology and deliverables.
• Designed and executed targeted marketing campaigns , across social media platforms, generating thousand of leads for the backoffice sales funnel .
• Lowered annual budget preparation time by 35% through development and implementation of standard processes, documentation and reporting .

Confidential

Responsibilities:

• Extensive experience building and leading teams, providing technical and moral support across organizations, and growing organizational cultures that believe in working hard and playing hard.
• Led Rapid Organizational Growth through quality screening, hiring and retention programs .
• Realized 150% personnel growth within 12 months and achieved annual attrition of less than 4% while head of central IT recruiting, organizational development and retention programs .
• Managed Employee Performance Review Process and implemented career coaching and mentoring programs ransparency, improved the reputation of the department with internal and external stakeholders. Results provided credibility for the Sales team, support for implementation teams and happier customers.
• Improved Candidate Screening for Clients by reducing time wasted on failed interviews. 70% less time spent through introduction of comprehensive screening of SAP clients for technical and cultural fit. Placed 35 fulltime and 20 contract resources in first 5 months ( Confidential ).

Digital Marketing Consultant

Confidential, Newport Beach, CA

Responsibilities:

• Marketing system and training platform that prepares people for every aspect of online entrepreneurship by delivering high quality content taught by top business leaders.
• This education, including Social Media Marketing and commerce website development, can be used for online or traditional business models where an online presence is critical.

VP, Operations & Account Management

Confidential, Newport Beach, CA

Responsibilities:

• Customers benefit through a reduction of the overall cost of ownership and improving IT service levels.

VP, North America Operations VP, Operations

Confidential, Jersey City, NJ and Irvine, CA

Responsibilities:

• Responsibilities included development of Employee Performance systems, Professional & Personal Development programs, managing virtual teams, and development of new business opportunities.
• Responsible for due diligence activities as well as integration of systems, processes and people for multiple transactions.
• Software and services provider for the sports and live entertainment ticketing industry. A direct competitor to TicketMaster with a differentiating customer-driven business model.

SVP, Information Technology

Confidential, Santa Monica, CA

Responsibilities:

• established software development standards and all related processes through the formation of a Project Management Office (PMO).

Senior Manager

Confidential, Carson, CA

Responsibilities:

• Major automotive manufacturer with global operations and technology deployments.
• Member of a strategic corporate IT team established to define and implement a shared IT vision in North America.