PROFILE:

• A project specialist with over ten years of experience using agile, waterfall, and hybrid methods in business, information technology and marketing areas.
• An exceptional communicator with extensive team building experience across diverse groups.
• PMI PMBOK, IBM’s Disciplined Agile Delivery and Ascendant methods, SAFe, Scrum, XP, Kanban
• Led key areas of a global marketing program for the nation’s second largest airline for 7 years.
• My team was chosen after winning competitive trials lasting 9 months - and was paired with Chicago’s leading digital marketing agencies.
• Selected by the world’s largest agricultural machinery manufacturer to coordinate their biggest ERP program to date - working with IBM top-tier program management consultants to roll out new processes for nearly a thousand resources.
• Chosen by the nation’s second largest insurance carrier to lead initiatives transforming their PMO methods from waterfall processes to advanced hybrid methods for agility and scalability.

TECHNICAL AREAS:

Application Areas: Java / Spring Boot, JavaScript, ASP.Net, C#, AngularJS / Node.js, MongoDB, SQL Server, SAP, Oracle, Peoplesoft, Salesforce, AEM, SharePoint, Informatica, Objective C, Sterling B2Bi, Temenos, WordPress, Drupal

Infrastructure Areas: Incidents Logging and Monitoring (Dynatrace, ELK, Splunk, CA UIM), Disaster Recovery Consulting, Data Center Development, Networking, Paging and Alerting Services

Computer Skills: MS Office, MS Visio, MS Access, MS SharePoint, MS TFS, MS Project, Atlassian Jira / Jira Align / Jira Service Desk / Confluence, CA Rally, Smartsheet, ServiceNow, Planview, Jenkins

WORK EXPERIENCE:

Confidential, Franklin / Milwaukee, WI

Scrum Master / Project Support

Responsibilities:

• Supported six teams envision and plan roadmap work items for three program increments covering 19 weeks of implementation work. Aligned product owners with ‘big picture’ outcomes and cross-functional teamwork requirements.
• Led key Scrum ceremonies: stand ups, sprint planning, backlog refinements, and learning retrospectives. Conducted reviews to adjust plans and verify progress towards objectives. Removed blockers using well-defined RAID management.
• Developed over a hundred product backlog items (PBIs) in Jira Align / Jira for the Product Owner including epics, features, dependency tickets, objectives, and user stories. Routinely validated the quality standards of six product backlogs.
• Worked in the PMO Agile Maturity Focus Group via agile games and reviews to develop guides on best practices for maturing ~55 Scrum and Kanban teams. Reviewed agile maturity ratings for 12 teams and created training and strategy guides.
• Trained a multinational engineering / support team to adopt the Scrum and SAFe frameworks. Transitioned resources into four software tools and guided their process evolution. Result: the team won Confidential ’s Best Team award within 3 months.

Confidential, Deerfield, IL

Project Manager / Scrum Master

Responsibilities:

• Served as Scrum Master while taking on Product Owner and Business Analyst roles in phases to create scope definitions for ‘ready’ and ‘done’ in Jira.
• Led all traditional Scrum ceremonies and cross-teamwork dependencies management.
• Created three detailed program plans to predict project budgets, schedules, and resource needs for seven work streams.
• Completed scenarios analysis to determine timelines and cost estimates using different resource options.
• Managed five microservices-based engineering work streams and proof-of-concept testing for migrating ~5 million records.
• The team applied modern Test-Driven Development (TDD) and Features-Driven Development (FDD) agile methods.
• Drove quality control by managing the QA / QC team across functional, performance, load, and accessibility testing in several tools - JUnit, Cucumber, Selenium, Nightwatch, Mocha, etc. Led defects tracking and resolution via triage meetings.
• Improved project performance scores by ~23% in scored team reviews.
• This was part of a continuous improvement process where an engineering team graded data-driven project aspects and artifacts in over 30 areas each week.

Confidential, Chicago, IL

Project Manager / Product Owner / Scrum Master

Responsibilities:

• Served as the Product Owner to help plan system requirements while performing Scrum Master functions such as leading sprint planning, review, retrospective, and stand-up meetings focusing on critical path activities.
• Worked with a senior analyst to develop and validate over 40 pages of design requirements written in agile user story format for the full site interface - this includes managing credit card payment and financing services.
• Developed a new Atlassian Confluence-Jira environment to control workflow and documentation in a centralized and integrated way for streamlined management of project task assignments, defects handling, and cost tracking.
• Planned a 100-day project with an Oracle project manager to implement a NetSuite online ERP suite. Aspects of the planning included training, knowledge transfer and consulting sessions, and software personalization for several products.

Confidential, Evanston, IL

Project Manager

Responsibilities:

• Contracted to lead a project for the graduate school’s human resources and payroll processes in PeopleSoft 9.2.
• The project was tried out twice earlier with design logjam issues that were resolved in this attempt.
• Implemented a SharePoint workflow management tool with seven registers to control project processes in a centralized and automated way. Developed project planning documents and led team meetings using hybrid project methods.
• Focused on progressive elaboration techniques to envision four states of the software design to resolve architecture design gaps. Led ten blueprint design workshops to overcome challenging data integration issues.

Confidential, Schaumburg, IL

Sr. Project Manager / Scrum Master

Responsibilities:

• Designed and implemented a centralized SharePoint project management tool to control key project processes from RAID management to change controls. Developed the work breakdown structure (WBS) of several projects in MS Project.
• Managed several ERP projects in Oracle EBS, Business Intelligence, and data warehousing to develop reports and custom dashboards for multinational clients using over 700 point-of-sales systems.
• Planned and implemented the migration of two SharePoint sites within the cloud environment. Created an architecture governance plan, information taxonomies, and a cutover plan to migrate documents for two different groups.
• Served as a Scrum Master for an agile team using CA Rally “Scrumban” boards, and led sprint meetings for planning, backlog grooming, daily updates, product reviews, and learning retrospectives. Applied Lean-Agile and Kanban concepts.

Confidential, Evanston, IL

Project Manager / Business Analyst

Responsibilities:

• Performed systems analysis and design research via use cases and defining user stories to assess system benchmarks.
• This includes researching user personas to understand human interactions for personalizing software behaviors.
• Created around two dozen documents including a charter, cost-benefit analysis, business case, and training guides.
• Authored test cases, design documents, and security-related planning for Single Sign-On access.
• Collaborated with the vendor to design custom features including an email-based workflow approval process, and tools to archive digital assets using both automated and manually triggered methods for cost savings.

Confidential, Joliet, IL

IT Project Manager

Responsibilities:

• Led a platform migration project developing over 300 EDI maps in the 1EDISource EDI/HQ environment to migrate operations from legacy tools.
• Integrated an SAP system for the sales and supply chain areas to work with the new system.
• Delivered on an MDM / MDG initiative using SAP Data Steward to redesign the rules engines for multiple databases within two organizations.
• Aspects included defining and cleaning master data lists and reconciliation activities with end users.
• Worked on projects using KPMG-audited PMO standards that broadly applied PMBOK and ITIL frameworks with twenty different kinds of document templates used in five project phases.
• Managed Salesforce update / refresh projects to add new functionality used by marketing teams. Helped conduct the review of over 300 pages of technical documentation and managed sandbox testing to validate all updates.

Confidential, Moline, IL

IT Program Coordinator / Project Manager / Product Owner

Responsibilities:

• Provided tactical support for the Order Management program to integrate cross-functional teams, consultants, and dealers. This includes tracking activities, creating training materials, and supporting a change management team.
• Managed SharePoint development and administration where the platform was customized for program workflow management. Served as Product Owner for an agile team to set development requirements in user story format.
• Led oversight management for SAP-related workstreams to migrate legacy systems into redesigned SAP and HANA ERP environments. This includes coordinating RICEF workshops for modules such as MM, SD, PP, FICO, HR, and Vistex.
• Supported nine SAP work streams to design, build, and test SAP modules that were customized for seven business verticals. Coordinated and tracked up to five SAP project managers and helped them develop and refine their project planning.

Confidential, Northbrook, IL

Project Manager / Scrum Master

Responsibilities:

• Created key project documentation including charters, work breakdown structures, project plans, risk and issue logs, communication plans, and change controls. Applied PMBOK and DAD methods of project management.
• Led multiple projects to implement a portion of a $27 million data center dealing with over a hundred point-of-sales systems. This included setting up servers, load balancers, virtualized disaster recovery systems, and security tools.
• Spearheaded a pilot program using IBM’s Disciplined Agile Delivery methodology as part of a proof-of-concept exercise. This enabled the PMO to transition from waterfall processes to more flexible and scalable hybrid-agile methods.

Confidential, Rolling Meadows, IL

Project Coordinator / Sr. Project Manager / Scrum Master / Product Owner

Responsibilities:

• Strategized and led customer relationship management for over seventy accounts. Solved technical problems and “demystified” client needs via phone, emails, teleconferences and meetings.
• Collaborated with three vendors to create eight e-commerce .Net websites for a Fortune 100 client - integrating developers, graphics production teams, testers, marketing specialists, and translation groups. Supported nearly 60 worldwide resources.
• Managed multilingual digital and print marketing projects for ~8 years serving Chicago’s leading digital marketing agencies such as Leo Burnett / Arc Worldwide and G2 Direct & Digital across local and global markets.
• Coordinated projects in several infrastructure, software engineering, and documentation areas related to networking, server set up, banking software, ERP development, medical software systems, and regulatory documents.
• Supported mobile site development in Android and iOS for operations crew to schedule their work and make purchases. Project aspects include master data management and connecting with Oracle ERP tools.