SUMMARY

• Success providing data - driven results-oriented product management in a local and distributed development model. Excel at propelling product development and delivering profit-driven revenue models. Experience developing business / functional product requirements.
• Flexible requirement gatherer who makes change easier for stakeholders by enabling cross-functional alignment. Experienced in Highly Organized Business Case documents, Wireframes, Use Cases, and UAT (User Acceptance Testing) and Black Box Testing etc. Experience mapping business requirements using user stories, prototyping, and interviews. Partner with team members to define, track and test user stories in an agile development life cycle
• Record of project implementation to include managing product development and marketing. Software Development Life Cycle (SDLC) including Agile expertise, leading cross-functional business teams to drive projects from pre-development through post-implementation cycle.
• Dynamic leadership and team-building abilities. Exceptional interpersonal, communication, and networking skills. Skilled in software engineering, digital marketing, Conversational AI, Machine Learning, data analytics, Tableau, SQL, VBA, Python, creative problem solving, design thinking, and prototyping.
• Experienced in applying principals of SDLC using Agile (Scrum), and Waterfall methodologies.

AREAS OF EXPERTISE

• Program & Project Management
• Strategic & Tactical Planning
• Customer Relationship Management
• Business Process Optimization
• Leadership & Team Building (CRM)
• Business Process Modeling / Re-Design
• Data Analysis, ER Modeling & Design
• Multi-client interaction
• Design Thinking / MVP Creation
• SDLC Methodologies Agile (Scrum)
• Business Transformation
• Team Building / Leadership
• Technology Implementations (Application Design/Development)
• GAP & Risk Analysis/Control Management/ SWOT Analysis
• Conflict Management
• Prototyping / Wireframing
• Business Requirement Document (BRD)
• Statement of Work (SOW)
• User Acceptance Testing (UAT)

PROFESSIONAL EXPERIENCE

Confidential, Arlington, VA

Project Manager/Project Analyst

Responsibilities:

• Communicate with internal stakeholders to keep the projects running seamlessly across various modules.
• Lead fortnightly sprint meetings to understand business requirements and track schedule.
• Conducted Product backlog grooming, participated in Sprint Planning and Sprint Retrospective meetings.
• Lead stand-ups and collaborated with other teams to reduce friction between the modules and improve efficiency.
• Prepared Business Requirement Documents (BRD) and System requirements specifications document along with User Stories, Acceptance criteria and done criteria.
• Identified the stakeholders and elicited requirements in sync with the data validation of the project.
• Monitored the project progress metrics and radiated the information to stakeholders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis with the testing team.
• Collaborate with multi-tier cross functional teams to seamlessly deploy the product using UAT (User Acceptance Testing).
• Assist with proper Resource scheduling and leveling at times using MS Project for proper resource utilization.
• Managed a highly experienced team of Scrum Masters, Business Analysts, Developers and QA.
• Create Project and program dashboards for Senior Leadership using Agile/project tools in a SAFe environment.
• Analyze risk, cost and requirements for changes in the sprint velocity and capacity.
• Perform case reviews as a Team Player helping teams resolve highly complex cases using RCA (Root Cause Analysis).
• Validated the data requirements to align and design them with the specific business processes and business needs.
• Defined test scripts to modularize testing across various data sets using Excel and VBA.
• Developed test plans to verify the migration of the database to the AWS cloud using SQL, Excel, and VBA.
• Managed all UAT (User Acceptance Testing) activities prior to the implementation.
• Developed the requirements further in the form of use case diagrams, activity diagrams and sequence diagrams using UML and Maintained Requirements Traceability matrix using MS Visio.
• Researched the use cases of conversational Artificial Intelligence in healthcare and suggested to use chatbots to feed into customer-driven experience.

Environment: JIRA, Excel, VBA, SQL, Tableau, Agile - SCRUM.

Confidential, Santa Clara, CA

Market Analyst

Responsibilities:

• Predicted the cyclicity and defined the underlying factors using sales data and customer data using Einstein on Salesforce.
• Compiled data from Sales and Marketing cloud within Salesforce via Einstein Analytics to map customer spends based on various campaigns
• Prepared scenarios (in B2B2C environment) to maximize profits by analyzing web metrics for the consumer goods for the auxiliary product.
• Analyzed pricing strategy based on various KPIs using A/B campaign on web metrics.
• Enhanced user experience based on A/B testing and segmenting customer profiles.
• Leveraged statistical analysis and machine learning on customer data to optimize volume and price.
• Forecasted product demand and customer needs by evaluating existing usage patterns.
• Curated dashboards of geographic and demographic user-data across North America using Tableau
• Identified trend in the legacy data about customer experiences and their purchase demand
• Published infographics to the sales department to promote new and existing products using sales data
• Gathered functional, business and technical requirements using individual and group meetings with business team.
• Motivated sales representatives by providing insights through graphical representation of sales activities

Environment: JIRA, Tableau, MS Office, Salesforce - Einstein - Marketing Cloud, Sales Cloud

Confidential, Gloucester, VA

Project Manager

Responsibilities:

• Conducted interview and survey to conduct market survey of the product and the competition leading to identification the business proposition.
• Create a Project Charter using Project Management principals to help find proper Resource requirements as per the project and conduct meetings using SLACK.
• Performed Risk Analysis to make sure all the potential recognizable risks are strategized for mitigation on time using principals of Expected Monetary Value.
• Developed executive level Balanced Scorecard, customer, and business group dashboards
• Skillful in creating design documents like process flow diagrams using MS Visio.
• Create Business case using requirements elicitation methods and one-on-one interviews with SMEs.
• Did GAP and SWOT analysis to access the performance to determine whether Business requirements are being met.
• Manage successful end to end deployments using SaaS (Software as a Service) delivery models.
• Actively Involved in the Meetings with Scrum Master and Product owner to review the team progress.
• Worked with Program Managers performing Feasibility and Complexity Analysis to identify technically feasible functionalities and determining the level of effort (LOE) needed to build those functionalities.
• Acted as a Liaison with program management and cross functional team to ensure that work is neither overlooked nor duplicated.
• Facilitated with internal and external communication, improving transparency, and radiating information.
• Monitored the potential interdependencies with other projects and their probability and impact.
• Ensured detailed project documentation including meeting of the minutes, action items, issues list, feasibility analysis.

Environment: Waterfall Methodology, JAD, Tableau, MY SQL, MS Visio.

Confidential, New Hudson, MI

Business Analyst

Responsibilities:

• Conceptualized process to scale-up upcoming and existing businesses to increase revenue by evaluating MVPs and constructing roadmap for go-to-market strategies.
• Proven track record of delivering both minimum viable products and scaled solutions within a matrixed organization to market at rapid speed. Drove the product discovery process for ambiguous projects.
• Developed growth strategy for a $14M business into a $50M business by working closely with cross-functional teams to understand competitive dynamics, positioning, sales and margin impact.
• Co-ordinated with multi-functional, cross matrix teams (Infrastructure, application, Security, Database), analyst and business liaison to manage the project
• Assign appropriate resources to ensure the completion of projects on time and on budget.
• Creates and execute project work plans and revises as appropriate to meet changing needs and requirements.
• Identify, analyze and resolve project issues, effectively escalate decisions and issues, and establish quality measures and standards that ensure milestones are met, projects are successfully executed.
• Evaluated market trend to scale 4 businesses across North America via analytics and voice of the customer.
• Collaborated across brands within the organization to prioritize high level opportunities and deliver to market.
• Leveraged analytical mindset and ability to use data and qualitative insights to create exceptional digital experiences.
• Improved operational efficiency using shortest path concept between customer sites and local branches - visualized using Tableau.

Environment: Agile Scrum Methodology, JAD, MS Excel, VBA, Pivot, MS SQL Server.

Confidential

Technical Product Manager

Responsibilities:

• Championed product vision, strategy, and roadmap for a product area in support of corporate goals and objectives. Lead UX and dev teams to produce creative solutions that deliver results by connecting them to the business teams
• Established the product’s goals and reviewing success web metrics to achieve commercial success in retail space. Worked with a national bathroom fittings brand to setup their e-commerce business and map the business needs to the technical needs and setup a system to perform A/B testing and measure KPIs such as conversion.
• Studied entire systems of the organization and was part of the planning team in creating road map for the implementation of a series of enhancements.
• Conducted interviews with key users to collect requirement and business process information for one of consumer goods clients in the retail space.
• Curated the product functional design process based on an intimate knowledge of the customer needs and technology.
• Verified the functional aspect as per the Business Process and validated the interfaces with the other systems and data conversion from the legacy systems, enabling analytics-driven decision making to evolve products and usage.
• Modeled the business process and documented it by creating Business Process Flows and Data Flows.
• Created Software Requirement Specifications containing all solution requirements including functional, non-functional, data and report specs in co-ordination with the Business area and development team.
• Coordinates the effort of a scrum team (stakeholders, developers and analytics) to deploy the new features/stories across markets and products.
• Collaborated with cross-functional teams to break down Product Features into User Stories, defines acceptance criteria, and ensures the test plan will result in a high-quality product.
• Acted as a liaison between the IT group and the Management team. Worked with IT to debug and resolve all code issues.
• Defined and executed the deployment plan, to ensure that marketing and sales have what they need to be successful.
• Involved in regular reports, feedback and communication with the management, coordinating the team members and maintaining the project log Presentation, delivery and documentation of project.
• Responsible to maintain the defect log that traces back to the test cases and to the requirements, involving Agile and Scrum methodology.

Environment: Agile Scrum Methodology, HTML, CSS, CMS, mobile apps, QA, My SQL, MY Excel, B2B2C