Program Manager Resume

SUMMARY

Delivering programs and projects successfully on time and within budget.
Providing Management oversight and maintaining project governance process.
Leading and managing projects from initiation to closure.
Managing waterfall and agile type of development.
Developing project charters, integrated development plan, staffing plans, managing and reporting project financials.
Delivering diverse projects such as Business Transformation, Package evaluation, Implementation, Roll - out, Upgrade, Application development, Support and Maintenance.
Facilitating Requirements gathering and elaboration sessions.
Managing IT & Business stakeholders and meeting customer expectations.
Effectively communicating with project stakeholders. Possess exceptional written & verbal skills
Adapting to client Information Technology Governance process and methodologies.

TECHNICAL SKILLS

Microsoft Projects, Clarity, Unifier AIM methodology MS Office
Oracle Database and PL/SQL UNIX, Shell Scripting Crystal Reports
Oracle Application Tools (XML Publisher, Forms Builder, Reports, Workflows, TOAD etc.)

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

Developing and implementing process change and improvement program across software development departments, including the planning and delivery of projects
Serve as a facilitator for improved performance across all project work-streams. Identify and solve problems/issues on a timely and proactive basis
Effectively determine a course of action by breaking it down into smaller steps and by planning and resourcing each of these
Successfully establish and manage key stakeholder relationships through various communication protocols including verbal and written reporting for project status, escalation and overall milestone updates
Actively communicates with SMEs across functions to define detailed actions plans, pre-requisites, issues and risks to support project implementation
Provide input into the development of new guidance and help improve the effectiveness and efficiencies of our processes
Manage and coordinate with Operations support and Transition to Operations.
Improve performance measurement and KPIs of vendors

Confidential

Project Manager

Responsibilities:

Day to day project coordination, planning, management and control responsibilities in both business and IT environments.
Creating detailed project plan with well-defined work break down structure. Managing the schedule, milestones & client sign-offs.
Identifying, monitoring and managing project risks, and managing contingency plans
Performing complex business and IT issue management, including analyzing, problem solving and coordination and facilitation of issue resolution in a timely fashion.
Responsible for maintaining project governance process.
Facilitating commitments among multiple parties.
Creating progress report and review project with business sponsor(s) and stakeholders.
Managing intra-project and external dependencies to keep project on track.

Confidential

Project Manager

Responsibilities:

All project documents, such as project charter, statement of work, project schedule, project financial report, status meeting minutes, risk and issue logs, decision logs;
Documented and prioritized project issues and risks, and provided recommendation of mitigation strategies to decision makers
Established process for support and maintenance projects. Managed change to triple constraints.
Created statement of work (SOW), Estimates, Project plans & schedules.
Created progress report and review project(s) progress in progress review (weekly, fortnightly and monthly) meetings. Reviewed project progress with business sponsor(s)
Managed intra-project and external dependencies to keep project(s) on track
Maintaining the RAID tracker for Risk, Action, Issue and Decision Management.
Billing, Invoicing, Contract Management and explored new engagement opportunities.
RFPs, RFQs and pre-sales initiatives.

Confidential

Service Delivery Manager (SDM)

Responsibilities:

Transition to Managed Outcome model from Staff augmentation engagement.
Managed the transition phase of transferring the functional, technical and procedural knowledge to Confidential maintenance and support teams.
Created and periodically re-negotiated Service Level Agreements with the assistance of Sales and the line manager.
Provided detailed reports as per an agreed schedule (or on request), including management and account performance reports (SLA and KPI).
Collaborated with client for demand planning to maintain a healthy work pipeline.
Managed intra-project and external dependencies to keep project(s) on track.
Managed optimal resource allocation on multiple projects without impacting delivery schedule and quality of delivery.
Built and managed successful customer relationships. Acted as escalation point of contact for Customer’s Application Services Manager (ASM).