SUMMARY:

• Dedicated and results - driven professional with over 30 years of proven success leading high priority PMO wire/wireless initiatives.
• Deployed medium to large telecom software, applications, and network infrastructure with top tier carriers.
• Dynamic leader managed large teams to deliver business Marketing objectives on time and within budget.
• Proven track record in end-to-end project management using Waterfall, release management, and product development activities required in bringing products “First to Market”.
• Utilized post-implementation activities to ensure product functionality, reliability, and internal or external customer satisfaction.

COMPUTER SKILLS:

• Proficient with Microsoft Office 365 (Word, Excel, and PowerPoint)
• Visio 2019
• Microsoft Project 2019
• Knowledge of Jira, Daptiv, Service Now, SAFe 4 Agilist, and Clarity

BUSINESS EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Completed one-month contract of a Customer Service Center upgrade project.
• Successfully managed vendor SOW discussions for a million-dollar infrastructure upgrade.
• Note: Confidential declared bankruptcy in 2019
• Working knowledge of Daptiv.

Confidential

Senior Consultant / IT Software Program Release Manager

Responsibilities:

• Responsible for creating overall deployment schedule with input from the Agile Scrum Teams and QA.
• Coordinated software release planning, schedule, and deployment management Confidential a program level for Confidential initiatives including Confidential & my Confidential & Confidential Services applications. Monitored upstream and downstream applications including Confidential and Premier for defect issues and corrected as needed.
• Maintained a 100% on-time delivery schedule of 40+ weekly / monthly Confidential application deployments while achieving 99.99% completion with only one minor back-out in two years.
• Applied SDLC / ITIL models to over 200,000 hours of release scope annually.
• Led all Command Center Team deployments for Confidential & Confidential wire/wireless applications.
• Responsible for triage and defect management assignments with Product Development, QA, and Stakeholder (Priorities) resources.
• Matrix managed large on-shore (40+) and off-shore (30+) Product Development, Scrum Teams, QA, IST, UAT, CIT, and Production Support teams for defect management and deployment releases.
• Managed the execution of the deployment plan, finalized release notes, conducted Go/No Go calls, ensured release deployment coverage, and sent out communications throughout release progress.
• Interfaced daily with Back-Office Product owners, Scrum Masters, QA, Environment, Test Managers, Program / Project Managers, Operations, Business Stakeholders, Technical Leads, and 3rd party vendors.
• Release targeting and change management representative for all releases.
• Conducted post deployment retrospective and monitor resolution of identified issues through upcoming releases.

Confidential

Program Manager

Responsibilities:

• Managed 13 Waterfall / Agile Consumer projects, Confidential, and Infrastructure projects ranging from several hundred thousand dollars to $10 million.
• Worked closely with Product Development, testers, SLT and ELT for all projects.
• Project put on hold prior to kick-off.
• Provided technical and analytical guidance to lead the team in delivery of programs/services within required time and budget restrictions.
• Managed Change Requests for all projects.
• Moved between Agile and Waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structure.
• Managed project financials and provided leadership with KPI / ROI weekly / monthly burn rate reporting.

Confidential

Senior Consultant

Responsibilities:

• Implemented Confidential ’s new Organization Change Management interim solution for IT/Billing, Engineering, Service Activations, and NOC organizations to prevent network and service outages.
• Authored a checklist document to help process Request for Changes by the NOC.
• Co-developed Business Requirements and process flows for Confidential ’s permanent Change Management SAP solution.

Confidential

Senior Consultant / Change Request Project Manager

Responsibilities:

• Managed project level Titan Billing Change Requests, Mobility Dunning Notices, and Confidential Treatment Letter deployment.
• Worked closely with Product Development, testers, SLT and ELT.
• Led Confidential & Confidential Titan Billing Deployment Command Center Team. Responsible for triage and defect management.

Confidential

Program Manager

Responsibilities:

• Managed cross-functional Infrastructure teams that developed and launched Voice, Data and Value-Added Services for Confidential FiOS, HSI, VAS, and 3rd Party vendor software and subscribers.
• Managed end-2-end project life-cycle projects to deployment including all project documentation, schedules, project charters, requirements, project artifacts, and project plans.
• Managed project financials and project status using Accolade and Project Lifecycle Management (PLM).
• Worked closely with Product Marketing and Product Development, as well as coordinated with SIT, UAT, post production testing resources and with third party vendors.

Confidential

Software Release Program Manager

Responsibilities:

• Coordinated all release activities, on-shore and off-shore resources for development (UNIX), third party (Windows) developers, Systems Integration Testing, User Acceptance Testing, and deployment coordination activities.
• Achieved 98% on-time deployments throughout project assignments.
• Matrix managed large on-shore (20+) and off-shore (15+) Product Development, POD, QA, IST, UAT, CIT, and Production Support teams for defect management and deployment releases.
• Managed Registration, Activation and Provisioning (RAP), Web Base Activation software releases for Confidential Online products: VAS, Dial Registration, DSL, CD (DSL / HSI), FiOS, Surround, and MainWeb Confidential Online ordering systems using SDLC methodology.
• Led Confidential Deployment Command Center Team. Responsible for triage and defect management.
• Worked closely with Product Marketing, Product Development, testers, SLT, and ELT for all releases.
• Defined Organizational Change Management for the Confidential .com release management organization.

Confidential

Program / Project Manager

Responsibilities:

• Implemented Confidential Facility Manager (OMS) jail management telecommunication software switch / system / installation projects in county and city jails.

Confidential

Project Auditor

Responsibilities:

• Audited marketing initiatives from a customer perspective to uncover “Business Risk” for IP VPN Network Remote Access - Based products in the production environment.
• Working experience with circuit ordering systems.

Confidential

Senior Program Manager

Responsibilities:

• Managed Cellworx client relationships for Confidential, Confidential, QWEST, and Iowa Communications Network.
• Rolled out Organizational Change Management process in how Confidential and Alpha and Beta customer lab trials to work.
• Performed product manufacturing release management and contract compliance reviews for Cellworx Marketing (SONET/Transport) Customer Lab Trials for Confidential & Confidential, General Dynamics, and Fort Polk AFB.
• Lockheed Martin Mission Systems: Performed “Crisis” program management support saving Confidential from possible legal action by matrix managing Cellworx Engineering Release team deliverables to a first on time delivery while saving Confidential from $1 million dollars in penalties.
• Plano Independent School District / SBC Project: Implemented a cable TV network based on an OC-48 fiber ring infrastructure backbone network.
• Managed IST and UAT resources for proof of concept.

Confidential

Senior Associate

Responsibilities:

• Customer PMO Program Manager, Managed Y2K engagement team.
• Conducted a comprehensive telecom cost process improvement analysis that identified $35 million of under-recovered telecom costs.
• Saved Dell Conferencing $150,000 yearly in fraud calls.

Confidential

Project Manager

Responsibilities:

• Managed three teams to implement the installation of Lucent 4E/5E switch network infrastructure builds.
• Managed testing resources for SIT, IST, and Lucent UAT turn up activities.

Confidential

Senior Staff Specialist

Responsibilities:

• Confidential Test Program Manager
• Designed and implemented voice and data products test labs to support multi-test UAT / CIT environments for Confidential .
• Managed the staffing and workload of 22+ consultants for UAT and CIT for 30+ projects from the customer’s perspective.
• Implemented Vnet International (VPN) product with over 30+ of the largest telecom carriers.
• Confidential Project / Program Manager,
• Managed installation projects for large circuit and backbone infrastructure projects.
• Managed installation and decommissioning of network infrastructure projects.