SUMMARY:

• Consultative sales, account management and customer service and support.
• Developing and implementing regional and nationwide customer relationships via referrals and cold calls.
• Call Center and account team support.
• Knowledge in accounts payable and receivable, reconciling accounts and final billing.
• Extensive experience with Microsoft Office products (Outlook, WORD, EXCEL, PowerPoint, Visio, ACCESS)
• Experienced in dealing with confidential customer information.
• Broad knowledge of LEC/ILEC’s products and services for companies
• Extensive knowledge of data network services and infrastructure
• Speak and write Spanish fluently

JOB EXPERIENCE:

Project Manager Service Delivery

Confidential, Los Angeles, CA

Responsibilities:

• Duties and Responsibilities include, but not limited to, managing onboarding projects for new VoIP clients.
• Coordinate and Manage field Technical resources.
• Assist in Hosted PBX/SIP setup and configuration in addition to client . Work closely with internal Broadvoice departments (Operations Engineering, Application Engineering, and Career Relations, Product Deployment, billing and shipping) in addition to our external customers (Channel Partners, VAR’s).
• Coordinate the involvement of company personnel, including support, engineering and management resources in order to meet account performance objectives and customer expectations. Proactively assesses, clarifies and validates customer needs.
• I have extensive experience with data network installations, cycle times and processes. Communicate updates on milestones and keep all stakeholders informed of progress and issues. Validate all voice/network service deliverables.
• Review all bills and manage any reconciliation on a monthly base. Enter and manage tickets for equipment returns/shipments via internal systems.
• Assure that all contracts are valid including signatures and verify LNP information is accurate.

Off - Net Service Coordinator

Confidential, Los Angeles, CA

Responsibilities:

• I served as the primary point of contact for customers for post-sale implementation phase of all Confidential (Dedicated Internet Access, Ethernet transport, Colocation, Utility Computing servers).
• Provide direct customer communication on welcome materials, order information, IP addresses, timeline coordination, and ultimate test and turn-up assistance.
• Liaise with internal Confidential departments such as Capacity Planning, Engineering, and Field Services to coordinate a timely installation.
• Place orders with external providers for local access services to connect customers to Confidential - primarily Ethernet local access (10MB, 100MB, fractional GB, full GB), as well as some TDM.
• Track Local Access Provider order milestones and resolve issues as necessary to manage order to completion.
• I coordinated customer scheduling with Confidential personnel and/or external providers.
• Completed customer orders upon successful test and acceptance and begin billing. Initiate handoff to post-sale support organization for monitoring and maintenance

Service Coordinator

Confidential, Los Angeles, CA

Responsibilities:

• Acted as liaison between sales departments, customers and vendors and ensured that installations are well coordinated, accurate and simplified for Confidential customers.
• Responsible for accepting all order and verifying accuracy; managed orders through installation milestones to completion and ensured correct billing.
• Was responsible for and managed escalations throughout internal departments.
• Accepted and facilitated MAC orders for existing customers.
• Was responsible having met assigned daily productivity targets, monthly installation targets and report card metrics.

Confidential, Anaheim, CA

Project Manager

Responsibilities:

• Project managed over 150 new cell sites for copper or fiber transmission.
• I managed cell site design through coordination with the engineering team, contract inspectors and customer construction management teams.
• I was charged with managing pricing and correct billing of custom work order contracts.
• I also tracked all construction commitments for copper/fiber placing and splicing crews and electronics crews.
• Maintained file management system for completed projects

Confidential, Los Angeles, CA

Business Service Manager

Responsibilities:

• I reviewed customer accounts for accurate billing and provided financial management support for those accounts.
• I interfaced with customer planning, operating, finance and legal organizations in order to meet local requirements.
• Maintained correct financial records and ensure contract compliance.
• Secondary duties include document preparation, customer callback and printing reports for outside Sales Team members.

Confidential, Los Angeles, CA

Project Manager

Responsibilities:

• I was tasked with the pricing and billing of custom work order contracts, aging reports, accounts payable and receivable.
• Maintained file management system for completed projects.
• Assist with Confidential customers by implementing contracts for returning customers, design thru coordination with Confidential engineering team, contract inspectors and management teams.

Sales Account Executive

Confidential

Responsibilities:

• I was tasked with acquiring business from customers who were serviced by competing providers.
• Established new network products and services that will include local access, local toll, data networking & Long Distance.
• Other duties included report analysis, proposal generation, sales presentations, and sales forecasting.

Sales Account Executive

Confidential

Responsibilities:

• Primary responsibilities included teaming with overlay sales executives to retire monthly core, equipment and strategic quotas.
• Product depth included complex voice solutions, data networking, and long distance analysis i.e.