SUMMARY:

• A result oriented professional in managing and implementing cross - functional projects with a strong ability to "see the big picture" for the success of the business.
• 12+ years of insightful IT experience in providing thought leadership, designing enterprise architecture and strategic implementations.
• A keen planner, strategist and implementer with demonstrated success in end-to-end project implementations to consistently surpass business goals, improve operations and drive profitability.
• Over 8 years of strong experience in project management activities including project scoping, requirement, estimation, planning, risk management, finalization of technical / functional specifications, acceptance criteria, testing, implementation and quality management of the product customization and custom software application. Have implement projects using different SDLC techniques like agile, Kanban, RUP and traditional waterfall.
• Over 9 years of experience as senior delivery/ technical lead with strong Business Process Management skills and proven experience in object-oriented technologies and expertise in software architecture design on Microsoft .NET framework, Project & Program management, Onshore Offshore Coordination, End to End Software Design and Architecture.
• Excellent data analyst - converted various customer troubles into business requirements - leading to multi-millions cost savings &/or new revenue opportunities.
• Visionary IT professional who believes in transformational IT solutions to business opportunities and experienced in all aspects of SDLC Planning & Management with team spread across the globe.
• IT Strategist - Strong knowledge of Architecture, Portfolio management, Roadmaps, Vendor management, Software and product development lifecycle, Systems Integration, Analytics, SDLC requirements, Agile/Scrum based PMO, SaaS and QA.

TECHNICAL SKILLS:

Languages: C++, C#, MFC, Python

Databases: MS SQL 2018, Mongo DB

Big Data: HDFS, MapReduce, HBase, Hive, Sqoop, Spark, and Oozie

BI Tools: Splunk, Spotfire, Kibana, Elastic ML, Power BI, Mixpanel, New Relic

Methodology: SAFe, Agile, Kanban, Six Sigma, JIRA, AgileCraft, Git, Aha.io

Microsoft Office: Microsoft Project, Excel, Word, PowerPoint, Visio

Cloud Technology: AWS - EC2, S3, CloudFront, EMR, Route53, SNS, CloudWatch

PROFESSIONAL EXPERIENCE:

Product Owner/Manager

Confidential, Irving, TX

Responsibilities:

• Increasing awareness and driving member acquisition through CRM, APP, offers & engagements
• Defining requirements for architect, UI/UX, data engineer / scientist and sales/marketing team
• Onboarding new member- acquisition by introducing mechanism to accept Confidential &Cs and ability to redeem @ Confidential store without swiveling the screen (progressive profiling / Text2Join)
• Engaging members through various innovative programs - Refer a friend / shop-with-points / point-streaks / punch cards / promotions / spikes / AR game.
• Increasing members store visits through various campaigns and loyalty programs such as enhanced reward catalog menu, engagements, BPOs, point-streaks, campaigns (age-verification / spike week, AR, home-feed / promo tiles), 7th free punches, BOGO, RFY etc.
• Increasing contactable members through progressive profiling, zip-code campaign, age-verification campaign and CRM (email / SMS) using SFMC (Salesforce Marketing Cloud).
• Running agile Onyx sprint by following all agile events through Jira board by creating, documenting and managing capabilities, goals, epics, user stories and acceptance criteria.
• Participating in agile and DevOps delivery work-streams - working with DEV and QA to make sure quality products get delivered leveraging GitLab, microservices and automated testing tools / SDK.
• Supporting 30M+ members (total 10M+ active) and 10K+ stores through Job aids, field supports, customer support portal and ticketing systems and dashboards (Kibana / New Relic / Mixpanel).
• VoC - Enabling members do self-service through self-merge on various touch points.

Senior Digital Product Manager

Confidential, Plano, TX

Responsibilities:

• Align strategy & vision to deliver roadmaps and solutions for Digital, Retail and Care organizations.
• Deliver full channel enablement to seamlessly sell & service the full product portfolio.
• Identify the E2E customer touchpoints across Indirect, Retail, Centers and specialty channels.
• Develop strategies with channel partners and PODs to drive the highest incremental value through PIs / SaaS / Microservices - ensuring alignment of priorities, and benefits and supporting data with stakeholders.
• Establish a Lean/Agile development methodology and a CICD pipeline for all the channels.
• Create and manage capabilities, features, and acceptance criteria through AgileCraft.
• Focus on benefit attainment based on key success metrics (KPIs)
• Create a culture of continuous delivery using DevOps based strategies specific for QA team

CDO - Product Owner / Product Manager

Confidential, Plano, TX

Responsibilities:

• Aligning various parties (SLT leads, Data Engineers, Data Scientists, etc.) and organizations (Marketing, Big Data (Hadoop), established analytic units, e-commerce etc.) to a common goal.
• Partnering with client to identify, define needs, priorities and translate them to user stories.
• Collaborated with business in prioritization and management of evaluation and coordination with product development and releases using agile/scrum methodology.
• Lead program-level scrum events such as Backlog Refinement, Sprint / Iteration Planning, Daily Stand-Ups, Sprint Review, Sprint Retrospectives, and other relevant events.
• Create solid communication plan and maintain consistent flow of information to key stakeholders through Wiki / Jira / Rally, AgileCraft, Kanban board and Sprint Review etc.
• Resolves internal and external dependencies and ensuring alignment across partners/clients
• Responsible for managing and optimizing capacity, velocity, quality, and business outcomes.
• Implemented process for release management, automated code deployment and configuration management using CI/CD and DevOps process.

Senior Digital Product Manager

Confidential, Allen, TX

Responsibilities:

• Spearheaded analytical team to come up with algorithms for unified log logic / IoT solutions / call drivers / usage pattern, PII (Proactive Intent Identification) and NBA (Next Best Action) using Agile approach - leading to recurring cost savings opportunity of $4.5M per year.
• Lead the effort to investigate and resolve numerous presidential escalations during transition phase in timely manner; Acted as a technical liaison between senior leadership, operations and development team. Investigated and performed root cause analysis.
• Converted opportunities/ escalations into business requirements based on BI engine such as PMON, Voice-Control, and Self-Provisioning through RFP. Created, documented and tracked capabilities and user stories using Jira / Kanban board.
• Driving innovative solutions (Open Source / Mongo DB / ELK Stack / Alexa & Google Home VR) to improve overall customer experience and have competitive edge in the market.
• Architected and spearheaded the development to proactively monitor the video platform for anomaly detection, generating alert for outages using open source solutions such as ELK stack and Kafka.
• Designed program to track customer’s 3600 digital journey to proactively identify RCE and feed into enterprise automation workflow in collaboration with 3rd party solution (Accenture - Pega RPA).
• Guided fast-track development effort to build NLP / conversational capabilities using cloud-based microservices and IoT using SaaS model in partnership with Amazon.
• Managed and automated services in Amazon Web Services (AWS), and Monitored and tracked the KPI metrics to senior management using VoiceLabs.

Manager

Confidential, Irving, TX

Responsibilities:

• Accountable for team set up and overall deliverables including operational methods, development plans and strategies, issue tracking, monitoring and reporting with Confidential, environment set up and AC development leveraging Hadoop platform (Sqoop / Hive / Spark).

Portfolio Manager

Confidential, Irving, TX

Responsibilities:

• Accountable for Product Roadmap, and strategic planning including product definition, business process analysis, solution design, client management, vendor management, and supporting all customer facing access-points

Strategic Product Development Manager

Confidential, Irving, TX

Responsibilities:

• Provided executive leadership across multiple platforms including web, mobile, CE devices and TV, created new products to drive the development and growth of revenue streams and significantly increased user uptake.
• Responsible for all aspects of strategic planning and implementation.