EXPERIENCE SUMMARY:

• Confidential has 12+ years Functional and Management experience in IT industry. Over the years she has worked as a Scrum Master, Product owner, RPA Business Analyst and QA tester.
• Confidential has a bachelor’s degree in Engineering.
• She possesses hands - on professional experience in Telecom, Retail, ITSM, HealthCare and BFS domain.
• She has a proven track record and demonstrated many successes within the areas of Robotics Process Automation (RPA), Scrum (Agile) Practices, Business Analysis, project management & planning, New business development and Testing.
• She has sound understanding and working knowledge of Software Methodology Life Cycle (SDLC). Hands on experience in domains areas Claims, and providers.
• Also, experience in IBM Blue works, JIRA, Azure DevOps and HP QC test management tool.
• She possesses a good communication, problem solving and analytical skills with ability to interact with individual(s) to all levels. Ability to lead and motivate high potential project teams to ensure timeliness and quality deliverables and also a good team player.
• Successfully managed complex projects with global roll outs/implementation, and rapidly evolving requirements.
• Project delivery under stringent timelines and high pressure.
• Exceptional ability to maintain and build client relationships, able to comfortably converse with all facets in the client’s organization.
• Define Business Process; identify the risk, doing risk analysis and providing baseline acceptance criteria and deliverables.
• Adapt in providing Analytical Support to key business Applications /solutions
• Managing reports, analysis and decision-making for a change request.
• Experience in Pre-Sales/ Sales supporting activities along with various Business team.

AREAS OF EXPERTISE:

• SAFe methodology Business / System Analysts
• Scrum (Agile) Practices Subject Matter Experts (SME)
• Usability & User Acceptance Testing Design Roadmap
• Project Leadership Business, Gap and Risk Analysis
• Project Management & Planning Project/team management Onshore / Offshore
• Process Design Document (PDD) Robotics Process Automation (RPA)

SKILL:

• S/W development life cycle methodologies.
• Analysis and understanding of CAMMIS and Confidential systems.
• Requirements definition, functional specifications and gap analysis.
• Implementing projects, end to end testing and user acceptance testing.
• Expertise in BPMN methodology.
• Expertise in Health Care Claims Processing.
• Experience in Agile Safe and Waterfall
• Backlog, Roadmap, User stories, Use cases, Process Model creation and estimation/Sprint planning.
• Azure Dev Ops,
• Microsoft Dynamics CRM
• JIRA, Micro focus ALM/Quality Center.
• Operations Portal 3.0,
• Service Now, Remedy
• New Scale,
• Rally, MS Visio, MS Access,
• TOAD 4.2, SQL+,
• IBM Blue works live,
• BPMN 2.0,

PROFESSIONAL EXPERIENCE:

Confidential, Littlerock, AR

Scrum Master/RPA - Business Analyst

Responsibilities:

• Part of the functional team to Identify potential candidates and drill down to tasks.
• Develop initial process ranking based on characteristics.
• Develop process profile for each candidate.
• Conduct process profile review session to refine and finalize.
• Review current state process flow and identify steps to be automated.
• Develop Detailed Process Design Documentation (PDD) for automation use cases.

Scrum Master

Confidential

Responsibilities:

• Handled 4 projects in a multi team environment spread across various regions.
• Project management, Planning, Release management and Support.
• Organizes and facilitates scrum ceremonies - Daily scrum, backlog grooming, Sprint planning and Retro.
• Helped product owner to make product backlogs in good shape and get them ready for next sprint.
• Responsible for tracking and removing the impediments for the scrum teams, for better creativity and improved efficiency of the team.
• Coached the individual/team on Agile process and tools on various situation.
• Co-ordination with Business, development and QA team to understand the business requirements.
• Designed and developed metrics - Sprint and Release Burndown, Sprint Velocity, Scope change, Team capacity.
• Research and escalate issues and risks to the appropriate work stream for resolution.
• Published Status/Weekly Status reports on a weekly basis in terms of Dashboards for better understanding on the Project Level status.
• Acted as liaison between management and development team for Requirements and QA.
• First point of contact for Post-Production issues logged by users.

Confidential, Bentonville, AR

Scrum Master/Product Owner

Responsibilities:

• Identify potential candidates and drill down to tasks.
• Develop initial process ranking based on characteristics.
• Develop process profile for each candidate.
• Conduct process profile review session to refine and finalize.
• Review current state process flow and identify steps to be automated.
• Develop Detailed Process Design Documentation (PDD) for automation use cases.
• Initial RFP preparation on current system/application.
• Collection of product backlog items for the current and future sprints.
• Requirement gathering for Integration and UI design changes.
• Developing Process workflow (AS-IS & TO - BE) as per BPMN 2.0 standards.
• Analysis of requirements, estimation and documenting the Business Requirement Document, Functional Specific Document and JIRA tickets.
• Conducted demo/ session for Business owners on any new Product development.
• Roadmap, Resource and Sprint Planning along with Project manager and Technical Lead
• Co-ordination with development and QA team to understand the business requirements
• Validated the proposed Business Solutions.
• Involved in Functional specific and UAT testing for any new changes.
• Experience in hand craft Project Artifacts/ Documentation.
• Organizes and facilitates scrum ceremonies - Daily scrum, backlog grooming, Sprint planning and Retro
• Handling daily stand up calls and maintaining the JIRA issues.
• Worked closely with the project manager, business lead and technical lead to identify research and escalate issues and risks to the appropriate work stream for resolution.

Confidential, Washington, DC

Product Owner/Scrum Master

Responsibilities:

• Initial RFP preparation on current system/application.
• Collection of product backlog items for the current and future sprints.
• Requirement gathering for Integration and UI design changes.
• Actively worked on collecting product backlog items for the current and future sprints.
• Requirement gathering for any changes in Operation portal from OPCS (Business owners).
• Developing Process workflow (AS-IS & TO - BE) as per BPMN 2.0 standards.
• Analysis of requirements, estimation and documenting the Business Requirement Document, Functional Specific Document and JIRA tickets.
• Responsible for gathering CRM requirements and developing a Contact & Case Management for the customer to maximize the customer relationship.
• Conducted session for Business owners on any new Product development.
• Co-ordination with development and QA team to understand the business requirements
• Validated the proposed Business Solutions.
• Developed documentation for the Knowledge repository.
• Created User Manual for the application which is available in the “Help” for different customers.
• Experience in hand craft Project Artifacts/ Documentation.
• Conduct daily stand-up meetings (scrum calls) and maintain the Backlog.
• Involved in Functional specific and UAT testing for any new changes.
• Played as a single point of contact for assigned incident tickets (Production issues logged by users).
• Published Status/Weekly Status reports on a weekly basis in terms of Dashboards for better understanding on the Program Level status.
• Worked closely with the project manager, business lead and technical lead to identify research and escalate issues and risks to the appropriate work stream for resolution.

Confidential, Phoenix, AZ

Sr Business Analyst

Responsibilities:

• Requirement gathering from Third Party/Business vendor’s/Service owners.
• Developing Process workflow (AS-IS & TO - BE) as per BPMN 2.0 standards.
• Analysis of requirements, estimation and documenting the Product Backlog, System Change Design Documentation.
• Creation/Publish of Knowledge article for End User guidance and Technical Support documents as requirements.
• Creation/Publish/Setting up of Periodical Reports on various Catalog services.
• Conduct daily stand-up meetings (scrum calls) and maintain the Backlog.
• Co-ordination with development and QA team to understand the business requirements
• Validated the proposed Business Solutions.
• Played as a single point of contact for assigned incident tickets (Production issues logged by users).
• Developed documentation for the Knowledge repository.
• Published Status/Weekly Status reports on a weekly basis in terms of Dashboards for better understanding on the Program Level status.
• Experience in hand craft Project Artifacts/ Documentation.
• Worked closely with the project manager, business lead and technical lead to identify research and escalate issues and risks to the appropriate work stream for resolution.

Confidential, Scottsdale, AZ

Sr. Business Analyst

Responsibilities:

• Gathering the requirements from the Third Party/Business vendors and the business Process model AS-IS and TO - BE creation.
• Analysis of requirements, estimation and documenting the System Change Design Documentation.
• Co-ordination with development and QA team to understand the business requirements
• Validated the proposed Business Solutions.
• Played as a single point of contact for assigned Remedy tickets (Production issues logged by users).
• Developed documentation for the Knowledge repository.
• Experience in Pre Sales/ Sales supporting activities along with various Business team.
• Published Status/Weekly Status reports on a weekly basis in terms of Dashboards for better understanding on the Program Level status.
• Experience in hand craft Project Artifacts/ Documentation.
• Worked closely with the project manager, business lead and technical lead to identify research and escalate issues and risks to the appropriate work stream for resolution.

Confidential, Phoenix, AZ

Business Analyst/Product Owner

Responsibilities:

• Analysis of legacy business documents to extract business rules, Peer review of business rule extracted and Working with ACS Subject Matter Experts to finalize those rules.
• To manage inventory of documents that are to be reviewed for CALPOS, OPUS, and system under Medi-Cal program.
• For performing gap analysis between business documents and Mainframe system code.
• To create the Business process flow using BPMN 2.0.
• Have expedite in IBM Blue works on creating and maintaining the Use cases, BPMN, BPM and other related artifacts.
• To conduct in IBM Blue works and prepared materials for learning sections.
• Admin for the IBM Blue works access and resolved tickets to any Blue works related issues.
• Lead the onshore team of 3 members.
• Validated source (DB2) and target database (Oracle) in Member System as PoC.

Confidential, Mason, OH

Business Analyst

Responsibilities:

• Requirement Gathering, Analysis and Conceptual design for development projects.
• Work allocation to offshore development teams and to provide guidance to Analysts & Programmers on Technical queries and issue resolution.
• Responsible for Review and Testing of Work Products, UAT Support and Project Implementation, Technical and Functional Knowledge transition and and an Overall Operational Responsibility of development projects.
• Provided in-depth analysis to resolve production and application issues.
• Preparing estimation based on the high level requirements given and prepare initial analysis document.
• Analyzing the issue and coming up with solution and preparing functional design document for the requirement.
• Responsible for Design review and Code review for the various development activities, Quality Assurance in the deliverables, Integration & system testing for the various activities.