Scrum Master/Agile Coach Consultant Resume

SUMMARY

Talented Scrum Master and Customer Success Director, with over twelve (12) years of professional experience with Fortune 500 companies
Action - oriented, relationship manager
Exceptional leadership, teamwork and communication skills

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master/Agile Coach Consultant

Responsibilities:

Lead training sessions to educate individuals on agile values, principles, and practices.
Consultant and servant leader to organization and agile teams in digital transformation (multiple software rollouts).
Facilitate all scrum ceremonies.

Confidential

Remote Director, Implementation and Customer Success Consultant

Responsibilities:

Using Agile, define and execute the Customer Implementation and Success Strategy, owning the customer journey for each client onboarding for Salesforce Native Release Management Tool
Develop and deploy Scrum strategies, action plans and playbooks to improve the customer experience, increase customer retention and enable account growth
Drive operational improvements which streamline processes, leverage automation and enable scale

Confidential

Campaign Ambassador Volunteer

Responsibilities:

Ambassador between local Confidential (LLS) chapter and Burlington as well as Walgreen's.
Host launch parties at local Burlington and Walgreen's Stores.
Speak at various events.
Instill the importance of cancer research in aiding cancer patients and their families.
Initiate fundraising events to assist in cancer research.

Confidential

Scrum Master/Agile Coach Consultant

Responsibilities:

Working on Application (AppDev) to ingest Company Ratings info and parse out appropriate information per end user need.
Proficiently organize and facilitate daily Scrum, Sprint Reviews, Retrospectives, Sprint Release Planning and Scheduling.
Collaborate closely with Product Owner on backlog refinement to ensure product backlog relevance for software development projects.
Effectively track team's progress, including burn down, velocity and release forecasting.
Work with other Scrum Masters across projects in Scrum of Scrums.
Lead Scrum adoption practices.