Director of Operations & Information Technology Resume

PROFESSIONAL EXPERIENCE

Confidential

Director of Operations & Information Technology

Responsibilities:

Spearheaded development, rollout and training of proprietary Project & Production management software package resulting in 4x visibility of key production data & 75% reduction in time and effort required to access production & project status info & KPIs.
Implemented Enterprise Solution Division to support delivery of large scale AV & IT projects over 1 million dollars in scope, generating a 3 week reduction mid - size integration project lead times, besting our competition by 2 weeks.
Spun up rapid project production & delivery team capable of delivering solutions in 4 weeks, cutting project delivery lead times in half for huddle & Video Conference spaces (4 week reduction).

Confidential

Director of Technology

Responsibilities:

Successful architecture, consolidation & migration of organizations network/ server infrastructure & redundant bandwidth solution from multiple disparate vendors to a single managed provider yielding 99.3% uptime and return to service time reduction of 35%.
Lead migration of schools primary online teaching platform from on premise farm to AWS hosted Adobe Services with 0% loss of archived intellectual property and no instructor impact or loss of service availability.
Managed all facets of the IT, AV & Telecom buildout & turn ups for 5 new facilities over an 18 month period, successfully leveraging sub contracted structured cabling, AV and IT Services vendors. All sites completed ahead of schedule.

Confidential

Operations Manager and Sr. Project Manager

Responsibilities:

Fully life cycle project management of Design-Build AV integration projects for Fortune 500 Commercial, K-12 & Higher Education clients. Conduct all pre and post sales activities: site visits, need assessments, quoting, acquisition, installation resource management, scope & quality control as well as post project support.
Managed all facets of Presentation System division, to include: resource planning, technical integration, profitability & personnel management.
Project experience across various business lines including; IT, AV, Rollout, Refresh, Office Automation, New construction/ Site Rehab, Customer support, VTC/ UC, billing and business process development.
Developed resource planning, project tracking & commissioning tools, increasing efficiency of teams, yielding a 15% profit margin increase on delivered projects
Established qualified sub-contractor network, increasing territory footprint by 600% & securing an additional $2M in project revenue.