SUMMARY:

• Project and Program Management Information Technology Strategy Outsourcing Data Analytics and Business Intelligence Business Process Design and Improvement Systems Integration Global Solution Delivery Cloud Implementations Agile Product Development
• Dynamic and results oriented IT professional with over 20 years of experience.
• Specializing at planning and leading complex projects and programs such as Customer Relationship Management implementation, Multi - Channel Sales and Marketing applications, and process-oriented solutions.
• Fully versed in multiple methodologies including Agile and Waterfall.
• Responsibilities include managing and leading all phases of project delivery from initial strategy to implementation to operational process improvement and benefit realization.
• During the duration of the project effectively manages project metrics including P&L, resourcing, key performance indicators, and client satisfaction.
• Extensive healthcare, payments, technology, and financial services experience enables differing project and delivery perspectives.

TECHNOLOGIES IMPLEMENTED:

Oracle/Siebel CRM Enterprise Data Warehouse Custom Applications Multi-Channel Sales and Marketing Applications Internal and External web applications and portals Master Data Management

INDUSTRY EXPERTISE:

Financial Services Pharmaceutical Sales and Marketing Health Insurance Payers Health Care Supply Chain Banking and Credit and Payments ecommerce Public Sector Energy Hospitality

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Senior Project Manager/Program Manager

Responsibilities:

• Responsibilities include leading projects and working to define new products and enhance existing technology solutions.
• Responsible for developing overall program plan and actively managing budget and quality. Highlights include the following.
• Implementation Manager for Sales and Marketing Cloud solution. This role focused on defining the product strategy and documenting requirements for the CRM system. The project used an agile methodology and focused heavily on the defining the product requirements
• Scrum master for enterprise content management implementation. Planned sprints and managed technical team including assigning backlog items and sprint planning. Worked directly with individual product owners to define requirements.
• Managed approximately 30 initiatives for Sales and Marketing including data analytics, cloud, and payment implementations. This work focused on end to end delivery from formulating an initial strategy to developing a plan, to executing the implementation.

Confidential, Atlanta, GA

Senior Project Manager/Program Manager

Responsibilities:

• Execution Manager for upgrade of property based systems. This role focused on aligning stakeholders and determining the critical path associated to upgrading legacy property based systems. The role involved conducting stakeholder alignment meetings as well as weekly project status meetings with groups including technical teams, vendor teams, business stakeholders, and international teams.
• Program Manager for vendor assessment of all property based systems. This involved scheduling and manager vendor sessions.
• Managing the RFI and RFP process and compiling the scoring from various stakeholders.
• Developed and documented best practices in regards to project plan creation, financial tracking, and program status reporting. The total value of projects managed varied by quarter but was generally in the $2-$3 Million per quarter range.

Confidential, Atlanta, GA

Consulting Manager

Responsibilities:

• Release Manager for Confidential .
• This role focused on release management, vendor management, and schedule and budget management.
• The total budget for the State Health Insurance Exchange is approximately $60 million.
• Responsible for setting release schedule, conducting scoping sessions, conducting defect review meetings, and monitoring and controlling quality and the project schedule.
• The role involved actively managing three tier 1 vendors as well as coordinating and informing approximately 50 State stakeholders. Also responsible for raising and risks and issues and tracking action items.
• The Release Manager was a role within the PMO reporting to the director of the Project Management Office. In addition to release management responsibilities included planning and scheduling load testing and working with Quality Assurance to plan the testing associated to individual releases and lead the defect triage sessions.
• Technical Manager for the Massachusetts Registry of Motor Vehicles in charge of data migration and implementing a Master Data Management solution. Led data conversion efforts for state agency including conversion of all data from the legacy system into the new system.

Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

• Responsible for design sessions, requirements documentation, and project execution.
• Implemented changes to a banking client’s risk policy and credit criteria so that pre-approved offers can be targeted to new credit entrants.
• Responsible for documenting all business rules and designing the QA process for this end user configurable solution.
• Developed internal process improvements to streamline solution delivery and save costs including a requirements approval process and an estimation process.
• Responsible for multiple additional internal and customer projects.
• The total value of projects managed was in excess of $3 million.

Confidential, Atlanta, GA

Senior Manager (Principal Consultant)

Responsibilities:

• Implemented a rating and underwriting solution utilizing a Services Oriented Architecture that will enable an insurance company to improve broker satisfaction, improve internal processes, and significantly reduce credit verification costs
• Enterprise portal consolidation project that will streamline multiple platforms to a single platform and will enable the client to greatly reduce licensing, support, and future development costs. This project encompasses numerous web portals for a global property manager.
• Served as interim PMO director for an Internet Retailer responsible for staff of 15 including strategic planning, performance evaluations, resourcing external contractors, implementing a project life cycle process. The total value of projects managed was $3-5 million with total value being driven from these projects being in the $10-million-dollar range.

Confidential, Atlanta, GA

Manager, Consultant, and Experienced Analyst

Responsibilities:

• Joined Confidential as an experienced analyst and promoted twice while at Confidential to consultant and manager.
• Responsibilities included leading and managing projects and defining strategy. Scope of work managed increased on year by year basis eventually leading to managing multimillion dollar initiatives.
• Designed data approach and developed methodology as Data Analytics Lead at Confidential
• Reduced outpatient pre-certifications 70%, saving estimated $5M.
• Core Team member of Kaiser Permanente’s Enterprise Data Warehouse Team.
• Participated in business case development, asset inventory, migration option analysis, and overall solution design.
• Created work plan, scorecards, and tracking process.
• Coordinated team of 10.
• Served as Business Requirements Lead, performing project analysis functions to support web content management system implementation at Confidential Supply Management Online.
• Developed project plan, led business requirements sessions, and developed vendor selection criteria.
• Prepared estimates and technical solutions.
• Supervised team of 5.
• Increased orders by up to 10%.

Confidential, Norfolk, VA

Senior Business Analyst

Responsibilities:

• Supervised staff of 3 and coordinated 3rd party technical support contractors.
• Responsible for defining business requirements and making sure requirements are successfully implemented.
• Achieved 80% reduction in time required for processing check payments by developing custom software.
• Implemented training system that allowed call center personnel to take tests online, eliminating paper-based tests and manually scoring of thousands of tests per year.
• Earned 2 recognition awards and Celebratory Award for Excellence in Leadership.

Confidential, Virginia Beach, VA

Programmer

Responsibilities:

• Developed Medicaid reimbursement reports and extracts and defined related processes.
• Defined requirements relating to Medicaid reimbursements.

Confidential, Virginia Beach, VA

Programmer

Responsibilities:

• Developed software applications and custom reports for business users.
• Designed highly effective electronic file transfer process for tax software