SUMMARY:

• An effective project management and analysis leader with a distinguished background of developing sound strategic business solutions while, employing project management and analysis best practices and methodologies.
• Worked with .net developers to create working mocks, data models and managed a team of 18 people working in .Net environment.
• Worked with Digital Customer Experience team to suggest and implement enhancements for web and mobile (Blue App) as per business and regulatory needs
• Created JIRA projects, queries and reports as needed
• Implemented ALM tool (TFS) to provide body and orientation to PMO for managing multiple projects being developed in - house or vendor managed.
• Created and distributed program communications and performance reports on a consistent and timely basis, e.g., Weekly Program Scorecard provided to the Leadership Team each Friday and Program Monthly Executive Performance dashboard to the Leadership Team prior to each Executive Steering Committee meeting.
• A solutions-oriented IT specialist with distinguished achievements directing a broad range of corporate initiatives while, contributing to the initiating, planning, implementing, closing and analysis of simultaneous, multi-phased IT projects.

TECHNIAL SKILLS

Databases: MS SQL Server 2000, MS Access, MS Project, Facets, QNXT, ALM, JIRA, REI, MoqUps, .net

Languages: SQL and UML

Software: MS PowerPoint, MS Project, MS Visio, MS Project

Technologies: Microsoft FrontPage, Mobile, Web

Quality Management: Quick Test Professional, Test Director, Quality Center, ALM, and Bugzilla

Methodologies/ Framework: Rational Unified Process (Rational Rose, Requisite Pro, Clear Case, and ClearQuest), UML (Use Case Diagrams, Sequence Diagrams and Activity Diagrams)

SKILL:

• Enterprise Portfolio Management
• Roadmap
• Application & Project Portfolio Management
• Product Management
• Change Management
• Advisory Board
• Disaster Recovery
• Business Continuity
• Team Building
• Mentoring & Coaching
• PMI
• Agile
• SDLC Methods / Practices
• Oracle Knowledge Management
• Implementing Project Management Lifecycle
• Portfolio & Business Alignment
• Process Implementation & Improvement
• Digital transformations
• Onshore/Offshore Outsourcing Model
• MS Project
• Database Design
• Costing and Budgeting
• Project Scheduling
• Systems Migrations and Integrations
• Conflict resolution
• Adaptability,

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Sr. IT Project Manager

Responsibilities:

• Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion Liaised with project stakeholders on an ongoing basis
• Planned, scheduled, tracked project timelines and milestones using appropriate tools like PlanView
• Developed content of status reports from the project team, analyzed results, and troubleshoot problem areas Defined project success criteria and disseminated them to involved parties throughout project life cycle
• Conducted project post mortems and created a recommendations report in order to identify successful and unsuccessful project elements
• Developed best practices and tools for project execution and management
• Estimated the resources and participants needed to achieve project goals working with other functions
• Directed and managed the IT project from beginning to end, inclusive of a stabilization period after “go live”
• Identified and resolved issues and conflicts within the project team
• Identified and managed project dependencies and critical path
• Developed and delivered progress reports, requirements documentation, and presentations
• Proactively managed changes in project scope, identify potential crises, and devise contingency plans
• Built, developed, and grew business relationships vital to the success of the project

Confidential, Sacramento, CA

Project Manager/ Sr. Consultant

Responsibilities:

• Worked with .net developers to create working mocks, data models.
• Proposed and championed the idea of a responsive design for UI across multiple platforms
• Executed SQL queries to pull data from database for IT PMO reporting needs
• Conducted user interviews, gathered requirements, analyzed and documented business requirements based on the analysis of workflow model.
• Extensively worked with MS Office (Excel, PowerPoint, Word SharePoint etc.) for documentation.
• Worked on UI mockups using MoqUps
• Participated in Analysis and JAD sessions
• Updated Use Cases for new and ongoing enhancements in the system.
• Performed UAT
• Defined new processes and interfaces with other systems
• Established portfolios and instituted Bi-Weekly Risk Management and Status Update calls with leadership.
• Oversaw all projects in the PMO including business, IT, audit & compliance, and strategic initiatives.
• Created roadmaps and project plans in alignment with organization’s growth aspirations.
• Developed and maintained KPI dashboards
• Conducted cost-benefit analysis on projects feasibility, ROI and viability prior to presenting concept projects to the steering committee.
• Managed a team of 18 people working in .Net environment
• Created executive presentations on portfolio status for the BOD and Sr. Management.
• Assisted in creating company-wide Style Guide and Master Templates. Created training material and trained the corresponding class on Style Guide and template usage.
• Provided supervision and support to team members on a project by project basis
• Assisted in customizing and implementing Organizational SDLC and PDLC

Environment: MS Excel, MS Office, MS Project, Share Point, MS Visio, SQL Server

Confidential, San Francisco, CA

Project Manager/Sr. Consultant

Responsibilities:

• Helped project sponsor to create SOT Business case and related documentation to get the initiative or idea into an approved project.
• Prepared Work break down structure & established the project baseline.
• Prepared Communication project plan with the help of the SMEs.
• Worked closely with stakeholders to identify the tasks owners, helped them establish due date; identified roadblocks, critical path to deliver the tasks on time.
• Lead the creation of content for C3 digital communication materials, and video projects according to industry best practices
• Initiated the projects from beginning and building the framework that aligns with the business need & stood up project team.
• Developed detailed project plans including user personas, wireframes, content tables and UX/UI documentation.
• Captured SOT regulatory source of truth documents from Confidential & CMS websites
• Co-ordinated with the on-shore and the offshore teams to make sure work is delivered on time as planned.
• Supported JIRA project administration by setting up effective workflows, complex projects, security schemes, custom forms, fields, dashboards and report configurations
• Createded budget and fund allocation plans for the IT department, to fund projects that added the highest value to the organizational needs and goals.
• Worked with the senior leadership to resolve project related issues.
• Communicates with digital, Product, Marketing and Sales teams on specific needs and/or problems, and acts as a liaison between teams, technicians, vendors and management.
• Worked with Digital Customer Experience team to suggest and implement enhancements for web and mobile (Blue App) as per business and regulatory needs
• Created JIRA projects, queries and reports as needed
• Implemented ALM tool (TFS) to provide body and orientation to PMO for managing multiple projects being developed in-house or vendor managed.
• Worked with the stakeholders to establish the Operational readiness project plan to make sure right contacts are assigned/engaged & educated to complete the operation tasks on time.
• Established portfolios and instituted Bi-Weekly Risk Management and Status Update calls with leadership.
• Worked with designers to develop UX prototype
• Mentored & provided oversight to the newly hired and Junior Project Managers.
• Organized and Prioritized the Product backlog and User Stories in JIRA, Facilitated UI/UX and technical design sessions for EPPO project
• Coordinated with stakeholders to ensure timely deliveries
• Managed project scope, client satisfaction, project schedule, budget, resources, overall tracking of issues, risks and deliverables
• Turned around the key project on Operation Automation that was behind schedule and met and exceeded all goals and objectives.
• Worked with Development, Production Content, QA, Marketing Automation UI/ UX teams
• Created Product Development Road Maps and led the feature release communications
• Identified and finalized software product features and requirements based on feedback from end users
• Led business process/data integration improvement opportunities to design the most optimal solution as requested by the various partners
• Developed Quality Control (QC) test plans and test scripts, as well as supported and assisted clients in all testing phases through UAT
• Turned around the key project on Automation that was behind schedule and met and exceeded all goals and objectives. .
• Managed the bi-weekly Release cycle for the project.
• Conducted Daily Stand-up meetings to have the whole team on the same page and to find solutions for the issues at hand.
• Presented the assessment project portfolio at various executive levels to engage resources.
• Supported the development managers and project leads as necessary
• Created and executed communication plans and status reports to provide feedback to the executive team.
• Worked with management to create and communicate critical information to the user community via email, discussion boards, presentations, graphs, charts and tables.
• Generated on-demand and scheduled reports for management decision using SQL Server

Environment: MS Excel, MS Office, Share Point, JIRA, ALM, MS Visio, REI, Facets, SQL Server, Planview

Confidential

Sr. Business Systems Analyst/Project Consultant

Responsibilities:

• Created and distributed program communications and performance reports on a consistent and timely basis, e.g., Weekly Program Scorecard provided to the Leadership Team each Friday and Program Monthly Executive Performance dashboard to the Leadership Team prior to each Executive Steering Committee meeting.
• Performed the back-end testing using SQL Queries and verified the data integrity.
• Planned the test cases approach based on project scope and timeline
• Interacted with the QA team and the Development team to ensure a smooth testing process.
• Created Find My Provider directory mock ups using Snagit
• Handled Scope Change and maintained the Scope Change documentations.
• Conducted IVR Project Kickoff meeting covering project Scope and Goals, performing team introductions, reviewing roles and responsibilities and high-level Project Plan.
• Used Quality Center(QC) for logging and keeping a track of defects.
• Worked closely with Design team and end users to create several wireframes / mock-ups for Website and Web Portal
• Used Microsoft Project as the Project Management Tool to manage the different phases of the project.
• Created appropriate Work Breakdown Structure (WBS) and gated milestones to effectively manage scope, time, quality, resources, and risks.
• Responsible for comprehensive management of the DLP including digital content conversion, preservation and publication, content identification and prioritization, communication and outreach related to the DLP
• Identified progress process improvements associated with the system change control process and proposing new alternative solutions.
• Developed SQL queries in oracle databases to conduct DB testing.
• Acted as gatekeeper and manage feedback from clients to digital design team
• Communicated with End Users and Systems Administration regarding any resources required by the Development and Test teams.
• Ensured all the user stories and UX/UI designs are locked and loaded for sprint planning
• Involved in the Configuration Management and Release Management. .
• Managed status updates to change request process through SharePoint site.
• Created user manual for the finished product with the help of the technical team.
• Collaborated with Product Managers and Engineering leads to capture UI/UX requirements for new product/LOB.
• Coordinated Sprints, from Iteration Planning through daily Scrum, and Iteration Reviews and Retrospectives.
• Worked with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Provided administrative and operational support for the PMO in regard to making sure project data is easily accessible, tracking project metrics and distributing project information as needed.

Environment: MS Excel, MS Office, Share Point, Jira, QNXT, MS Visio, HP Quality Center.

Confidential

Business Analyst

Responsibilities:

• Interacted with the Stakeholders and Subject Matter Experts (SME) to gather, understand and analyze business requirements.
• Created and/or contributed to the development of System Test and Overall Test and Review plans.
• Strategized implementation of RUP effort throughout SDLC.
• Prepared, designed, and executed test plans and cases (of moderate to high complexity) based on customer and software requirements and technical understanding of product architecture to attain quality software both economically and efficiently, including both new and existing feature regression tests.
• Conducted Gap analysis and Impact analysis of the “To-Be” model and generated Scope documents. Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Worked with crosswalks in relation to ICD 9 to ICD 10 Conversion.
• Performed mapping and validation of ICD 9 and ICD 10 codes.
• Validated the ICD 10 codes as per business applications.
• Created data flow diagrams/ activity diagrams displaying all major actors in the claim management system regarding HIPAA, EDI provider claim transactions, and clarified all system use cases / activity diagrams regarding claim submission and providers.
• Interacted with the Quality Assurance team for designing and developing test plans and test cases.
• Involved with the developers and the stakeholders in conducting walkthroughs.
• Conducted Integration and System testing.
• Conducted Positive and Negative testing manually.
• Performed Regression testing, User Acceptance Testing (UAT) using QTP.
• Used quality center to report defects and test results.
• Functioned as the primary liaison between the business, operations, and the technical teams throughout the project cycle.
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users, and the errors discovered were fixed and then verified via regression testing.

Environment: Mercury Quick Test Professional, Mercury Quality Center, MS Office, Windows 95/98/NT, XP,, Internet Explorer, Netscape Navigator, HTML, SQL.