SUMMARY

• Education in marketing and finance with applied experience at Confidential
• Proven record of accomplishment managing projects for highly recognized brands in the fashion industry and tech industries
• Highly detail oriented, strong analytical skills, able to engage cross - functional teams for effective collaboration, strengthening client relationships while increasing customer loyalty
• Diverse background includes project management and social media, enabling me to communicate effectively, bring out the best in my team, and support brick and mortar as well as online marketing strategies

TECHNICAL SKILLS

Project Management: Agile and Waterfall methodologies (Kanban and Scrum) with experience managing sprints and the product backlog using Teams, JIRA, Confluence, delivery forecasting with GANTT charts using Smartsheets, coordinate teams with RACI matrices, lead retrospectives, Data reporting and risk management using data validation tools

Analytics: Certified in Google Analytics, able to drive sales pipelines, manage experiments, and deliver data driven insights:

Content Management Systems: WordPress and proprietary CMS systems; Vimeo and YouTube as VCMS; Google DoubleClick for Publishers (DFP) for advertising, managing merchandise placement and reporting

CRM: Intercom Respond and Engage with a background in SalesForce.com. MailChimp and SendGrid (applied segmentation and A/B testing, automated customer journey’s and drip campaigns)

Productivity Software: Google Docs, Gmail (G-Suite), Slack, Skype, WebEx, Microsoft Word, Excel, PowerPoint, Outlook, Microsoft SharePoint, Microsoft Power BI, ServiceNow, Dropbox

PROFESSIONAL EXPERIENCE

Confidential

IT Project Manager

Responsibilities:

• Launched non-integrated Citcon solution of three Chinese digital payments (Alipay, WeChat Pay, and UnionPay QR) in a soft pilot of 26 L’Oréal USA stores before Chinese New Year in January 2020.
• Drive large digital projects including E-Receipt, Alipay, and Omnichannel Buy Online Ship from Store projects from initiation through completion using strict methodology: Phase-gating, Kanban, Waterfall
• Set expectations with project sponsors and drive communication throughout the process design and process flow charts, clarifying business requirements, functional technical design requirements, and Post-Mortem.
• Define Project Scope, Timeline, project estimates, RACI, resource plans and status reports, data reporting, issue management and risk mitigation.
• Business Analyst experience writing Business Pre-Studies and Post-Mortem Retrospective documents
• Support QA efforts on E-Receipt project deliverable as required, including scheduling regression testing and execution of test scenarios in Service Now and track issues in JIRA and MS Teams

Confidential

Project Manager

Responsibilities:

• Directed project to replace existing automated recurring billing system powered by USAEPAY with BrainTree payments, which is forecasted to increase sales by 20% by enabling customers to pay using PayPal, Venmo, Apple Pay, Credit Cards and supports accepting payments from more countries. The team for this 6 month long project consisted of Product Manager, UX designer, JavaScript developer, .NET backend systems developer, DevOps, HTML / CSS developer, and Solution Architect.
• Steered project to modernize the website to use a responsive layout, resulting in a 40% increase in engagement by making site accessible to mobile users, managing a team of five (JS, HTML+CSS, DevOps, C# .NET, Product Manager).
• Enabled clients with websites powered by the Confidential .com CMS to achieve GDPR compliance to avoid severe fines from the EU. Managed project to identify requirements to achieve compliance (in coordination with legal counsel), and worked with engineers (UX, JS, HTML, .NET) to audit vendors, provided users with informed consent, compose and performed plan to update all customer sites.

Confidential

Visual Store Experience Supervisor

Responsibilities:

• Project manager responsible for managing projects to provide a customer facing experience in store that is compliant with merchandising objectives
• Managed visual staff, trained and supported store management in the planning and supervision of store flips
• Elevated monthly flip execution through monthly mapping to ensure outcome is to corporate visual standards
• Drove, planned, executed window changes, dressing and styling of all interior mannequins on time and concept
• Re-merchandised collection according to sell through, Weekly Top 10 Reports, clarity of offer, and store concept

Confidential

Flagship Visual Merchandise Presentation Supervisor

Responsibilities:

• Project manager responsible for flagship store merchandizing and reporting
• Partnered with corporate to generate and analyze field merchandise reports including the Competitive Deep Dive Report, Key Item Drivers, and Weekly Market Recap to make data driven product placement decisions
• Responsible for the visual team and inventory management team, merchandise handling, shipment, replenishment and all aspects of the store visual presentation
• Enforced corporate inspiration presentation book standards, adjusting visual presentation to map out roll-outs
• Created development and training plans for 10 direct reports ensuring visual placement procedures were to floor ready standard

Confidential

Project Manager

Responsibilities:

• Content production projects: Each fashion week the company produces up to 80 original content pieces (videos, photo albums, editorials) for publication. My role was to formalize a repeatable process and oversee the production lifecycle.
• Responsible for organizing the media team of 10, tracking media (photos and videos) from capture through editing to publication and coordinate with PR companies to obtain access to venues. Accomplished goals by constructing RACI matrix to clarify roles to team members and achieve team buy-in, GANTT charts to plan key milestone dates, utilizing JIRA to track tasks across business units and Confluence (wiki) to document processes and establish best practices.
• Software development projects: My first software project was a talent portfolio database project for which I filled the scrum master role to produce a directory of over 4000 enrolled customers each having custom portfolios who get more creative jobs through the platform; utilized JIRA and Confluence. The second project was to install customer engagement systems to improve customer trust. The project included installing Intercom for direct to consumer communication and CRM database, MailChimp to automate customer journeys, OneSignal for desktop push notifications, and configuration of HotJar for heat maps, collecting customer qualitative feedback and Net Promotor Score.
• Worked with Solutions Architect to identify appropriate vendors and coordinated development team (JavaScript, HTML+CSS, C# developer) efforts to integrate with, and finally provided custom reports against impact KPIs using Google Analytics to measure results.