SUMMARY

• Versatile and hands - on Project Manager who leads teams to design and implement successful IT projects that align business and IT objectives and deliver rapid results. Energetic, driven, and accomplished Project Manager with a track record of success in managing complex IT and system integration projects.
• Sophisticated Infrastructure and engineering skills with genuine enthusiasm for resolving business challenges through technical innovation. Solutions driver who bridges the gap between business and technology while envisioning the bigger picture.
• Devises strategies to align multiple disciplines, coordinating efforts between business groups and driving complex systems integration for robust, high-quality systems that solve business problems and provide business results.
• Led and implemented complex projects and Global teams—mitigated risks, managed requirements, and worked with project stakeholders while managing expectations at the department and project levels.
• Trusted leader known and respected for leading successful change in projects and building credibility with executive teams and staff.
• Top-performing leader with record of implementing successful call center operations and IT services initiatives that increased efficiencies, reduced expenses, and increased customer and associate satisfaction.
• Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in any organizational structure.
• Develop, maintain, and manage deliverables including scope documentation, customer requirements, project schedules, status reports, budgets, issues, risks, and all other project documentation and deliverables within projects.
• Review project team deliverables to ensure quality and adhere to internal standards, as well as regulatory requirements
• Balance the art and science of project management to scale and leverage techniques and processes efficiently
• Regularly track projects, manage project risks and impact of changes, provide mitigation plans and proactively manage escalation of issues to appropriate stakeholders
• Strong, demonstrated skills and proficiency in Clarity and Open Workbench, and Microsoft Project.

PROFESSIONAL EXPERIENCE

Confidential

Senior IT Project Manager

Responsibilities:

• Managed infrastructure projects of Network upgrades, Virtualization, and cloud migrations including assembling business case, project plans, teamwork assignments, resource needs, and escalating issues and risks.
• Managed Patch Management, Imaging platform, and Disaster recovery projects for large county hospital
• Managed the Windows 10 / Office365 rollout including Skype, Teams, Exchange online with change management.

Confidential, Brea, CA

IT Infrastructure Project Manager

Responsibilities:

• Develop, maintain, and manage deliverables including scope documentation, customer requirements, project schedules, status reports, budgets, issues, risks, and all other project documentation and deliverables.
• Managed DR & Business Continuity plans procedures and scenarios ensuring a smooth transition during a crisis.
• Strong, demonstrated skills and proficiency in Clarity and Open Workbench.
• Responsible for facilitating the execution of IT projects/programs by ensuring the quality, completeness, tracking and reporting of work items as they flow between participants in key business process.
• Responsible for Planning, initiation and execution of complex and/or multiple Infrastructure projects, Data warehouse and Business Intelligence tools.
• Develop, maintain, and manage deliverables including scope documentation, customer requirements, project schedules, status reports, budgets, issues, risks, and all other project documentation and deliverables within projects.

Confidential, Aliso Viejo, CA

Project Manager

Responsibilities:

• Managed Infrastructure projects including team and provided level 2 and level 3 support for Quest Cloud Automation Platform (QCAP), including troubleshooting cloud environments, log analysis, restarting management services; command line testing, and ESX host performance evaluation.
• Supported virtualized platforms for enabling on-demand applications on VMware Virtual Infrastructure and Windows Server Virtualization using products from VMware, Microsoft and physical servers.

Confidential, Aliso Viejo, CA

Project Manager

Responsibilities:

• Performed the Exchange 2007 upgrade project for a 600-user environment.
• Managed the Remote desktop access enterprise project for the university.
• Managed work teams consisting of client / vendor blended teams

Confidential, Aliso Viejo, CA

Infrastructure Project Manager

Responsibilities:

• Created project charters, scope documents, WBS, project plans, issues and risk documents.
• Worked with functional resource managers, business analysts, and technical professionals to define requirements, build productive project teams, and ultimately deliver solutions that effectively address such defined requirements.
• Communicated project status and managed expectations of team members and stakeholders in a timely and clear fashion.
• Performed requirements gathering, scope, and risk analysis using the infrastructure methodology.
• Responsible for communicating issues, risks and project status to the management team.
• Organized and Managed multiple Infrastructure projects for the enterprise within budget and cost.