SUMMARY

• 12+ years of experience in IT industry in Travel, Transportation, Hospitality & Telecom; Worked in USA, Brussels & India
• Highly experienced and competent Product Manager/ Product owner/Business Analyst, with proven track record of handling multiple/complex projects simultaneously
• Strong understanding of Travel industry core business processes and experience of working in a global delivery model as part of complex engagements
• Strong experience & good understanding of Airline Shopping, Booking, Ticketing, EMDs & Passenger Service System (PSS)
• Strong experience in GDS like Galileo/Worldspan and different Point of Sale (POS) like Smartpoint, Universal - Desktop etc
• Strong experience in ITA Shopping & helped leading US airline to route pricing/fare rules calls from Worldspan to ITA Shopping
• Subject matter expert in Travel & hospitality (OTA, TMC, GDS) domain
• Strong experience in Application Programming Interface (APIs), API development lifecycle, Swagger API Framework and JSON
• Rich experience working in Service Oriented Architecture (SOA) based projects, Service Contract, Web services APIs and SOAP, with hands-on working experience on XMLs, XSDs and WSDLs
• Rich experience working in Air4 project in integrating Virgin Atlantic’s Passenger Service System with Delta systems
• Understanding of all facets of software development lifecycle including Requirement Analysis, Design, Development, Testing and Post implementation revisions etc
• Adept at Requirement elicitation (through Workshops, Interviews, Focused group discussions, Questionnaires, brainstorming etc.)
• Extensive experience and expertise of writing user-stories and Use-case analysis
• Experience in writing/reviewing test-cases, issuing Functional-Advisories, and supporting QA teams with functional & regression testing.
• Work closely with customers and software development teams to provide continuous and crucial support to eliminate any gaps and help them in effectively translating business-requirements to technical designs and software applications.
• Leading JAD (Joint Application Design) sessions to elicit business requirements
• Conducting detailed analysis; data and process; cross-functional flows; use cases
• Hands-on experience on tools like JIRA, Quality Center, SOAPUI, MS Visio & Star UML
• Exceptional Presentation skills and experience in interacting with Senior Management
• Published whitepaper on Lost revenue from bad passenger experience on confidential

TECHNICAL SKILLS

Software: MS Office Suite (Word, Excel, Power point)

Business Modeling Tool: Star UML, Visio 2007, JIRA, Version One

Testing Tools: Mercury Quality Center, SOAP UI

Methodologies: SDLC, SWOT, Cost/Benefit

Operating Systems: WINDOWS 98/2000/XP/Vista

Languages: J2EE, Java, HTML, XML, JSP, C, SQL, PL/SQL

Databases: Oracle 9i, SQL Server

PROFESSIONAL EXPERIENCE

Confidential

Product Manager

Responsibilities:

• Defined the release process & co-ordinated the activities required to bring the product to market
• Detailed out current pricing calls to Worldspan & created equivalent API request/response for ITA
• Created the Product roadmap & prioritized the business requirements to achieve the strategic goals & initiatives behind the product
• Created all the necessary functional and non - functional business user-stories, with necessary use-case-diagrams, process flows to implement the requisite Business requirements
• Closely worked with Business to streamline business requirements based on design and effort estimates
• Used industry wide best practices and tools for requirement elicitations
• Utilized requirements management tools like Version One that promote traceability, automatic updating, & dependency tracking
• Minimized back-and-forth on requirements, & ensure timely customer sign-off on project requirements
• Worked closely with a team of developers, architects, user experience experts and performance engineers to implement the solution that is stable and scalable
• Run efficient Agile/Kanban teams, incorporating feedback from periodic retrospective sessions
• Tracked new discovery items and Change requests (CRs) for better project execution, estimation
• Maintain metrics & KPIs to effectively measure the deliverables in relation to requirements elicitation/management
• Successful end-to-end project management and delivery of the solution with utmost satisfaction for Business

Confidential

Product Owner

Responsibilities:

• Conducted workshops, stakeholder meetings for eliciting requirements & project scoping
• Created all the necessary functional and non - functional user-stories, with necessary use-case-diagrams, process flows to implement the requisite Business requirements
• Utilize requirements management tools like Version One that promote traceability, automatic updating, & dependency tracking
• Minimize back-and-forth on requirements, & ensure timely customer sign-off on project requirements
• Worked closely with a team of developers, architects, user experience experts and performance engineers to implement the solution that is stable and scalable
• Run efficient Agile/Kanban teams, incorporating feedback from periodic retrospective sessions
• Closely worked with Product and commercial teams to streamline business requirements based on design and effort estimates
• Track new discovery items and Change requests (CRs) for better project execution, estimation
• Using industry wide best practices and tools for requirement elicitations
• Work with the Development/QA teams to ensure cost effective quality and timely delivery
• Conducted live working sessions with development teams and QA teams to help identify and resolve client defects.
• Maintain metrics & KPIs to effectively measure team performance in relation to requirements elicitation/management successful end-to-end project management and delivery of the solution with utmost client satisfaction

Confidential

Product Owner/Sr Business Analyst

Responsibilities:

• Conducting JAD sessions for eliciting, project scoping and high-level effort estimation
• Conducted discussions with business users, stakeholders, & Subject Matter Experts
• Utilize requirements management tools/approaches that promote traceability, automatic updating, & dependency tracking
• Created all the necessary functional and non - functional user-stories, with necessary use-case-diagrams, use cases and swim-lane diagrams, to implement the requisite Business requirements
• Minimize back-and-forth on requirements, & ensure timely customer sign-off on project requirements
• Run efficient Agile/Kanban teams, incorporating feedback from periodic retrospective sessions
• Closely worked with Product and commercial teams to streamline business requirements based on design and effort estimates
• Track new Discovery items and Change requests (CRs) for better project execution, estimation
• Using industry wide best practices and tools for requirement elicitations
• Work with the Development/QA teams to ensure cost effective quality and timely delivery
• Conducting live working sessions with development teams and QA teams to help identify and resolve client defects.
• Maintain metrics & KPIs to effectively measure team performance in relation to requirements elicitation/management agement