SUMMARY

• Strong Management Consultant with proven Leadership experience. Focus/experience with IT Governance, Project/Program Management, Microsoft Power BI, Agile/Waterfall, and Release Management.
• Worked in Industries such as Hospitality, Telecom, Retail and Healthcare. Experienced with hospitality operations (managing the Front Desk at Marriott International for 7 years) and later in his career played a Project Management/Governance role for the Marriott’s Starwood acquisition.
• Utilizes his project/portfolio management skills to track project deliveries, timing, dependencies, risks/issues, decisions, actions, status reports and, most importantly, project changes.
• His ability to take on additional roles has given him the opportunity to establish Power BI Reporting in both the Hospitality and Telecom sectors.
• Enjoys being innovative and thinking outside of the box to come up with ideas and solutions.

TECHNICAL SKILLS

Industry Experience: Hospitality, Telecom, Retail, Healthcare

Software/Tools: Microsoft Power BI, Microsoft Project, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Visio, Microsoft SQL, Microsoft SharePoint, Clarity PPM, Eggplant Automation Testing, Oracle Database, HP Application Lifecycle Management.

PROFESSIONAL EXPERIENCE

Confidential

Senior Management Consultant

Responsibilities:

• Program Manager for Legacy Voice Decom Program to decommission BTS switches.
• Implemented detailed project schedules with tasks, dependencies, dates and assignments for Engineering team.
• Worked with various workstream project managers to implement a risk/issue management and reporting structure to ensure clear communication across silos as well as to executive management.
• Facilitated weekly status updates and followed up on action items to closure.
• Created Visio diagrams to bring clarity between current state, target future state and ensure a proper translation of processes among the various teams engaged.
• Worked with different workstreams to create process flows and PowerPoint aids for voice engineering.

Confidential

Microsoft Power BI Manager/Release Manager

Responsibilities:

• Designed and implemented processes that automates and streamlines risk analysis, change requests, deployment readiness, and essential release management reporting items.
• Outsourced team and alleviated burdensome manual process for 120 Program Managers
• Developed 30 new key reporting dashboards via Microsoft Power BI that are used daily by Team up to Executive team members.
• Established 12 new calendar visualizations using PowerPoint which present major milestones and key deliverable dates.
• Mitigated key risks and issues by resolving problems/incidents from the release.
• Facilitated weekly status updates and followed up on action items to closure.

Confidential

IT Project Governance Manager

Responsibilities:

• Established Project Governance processes for all project managers engaged on the project during the Starwood and Marriott Integration.
• Established the IT PMO setting up project management methodology, delivery, and reporting structure.
• Facilitated over 400 Project meetings which included 20+ participants - from Sr. Directors to the CIO.
• Audited and approved all Project Artifacts prior to key Stage Gates.
• Regularly met with Project Managers to ensure all open risks, issues, actions and decisions were resolved prior to key Stage Gate meetings.
• Ensured adherence to project governance processes by working with all PMs and showing them the value of the structure and consistency.
• Improved meeting attendance by implementing new and innovative collaboration technologies to conduct meetings.
• Implemented SharePoint ideas and techniques to increase collaboration and ease of use.
• Used expert skills in Microsoft Project, Excel, PowerPoint, and Visio to produce quality artifacts and visuals for analysis and executive reporting.

Confidential

Enterprise PMO - PM & Data Analyst

Responsibilities:

• Implemented both high-level and detailed project schedules with tasks, dependencies, dates and assignments.
• Worked with various workstream project managers to implement a risk/issue management and reporting structure to ensure clear communication across silos as well as to executive management.
• Created and implemented the Project Change Management process.
• Implemented a process for tracking deliverables with workstream PMs to ensure on-time deliveries.
• Worked with team to support Data Analysis and Reporting for the PMO Back Office.

Confidential

Project Manager/Business Analyst

Responsibilities:

• Managed the client application development team on the project.
• Built and executed project plan with complex interdependencies.
• Created reporting for multiple levels of management.
• Facilitated meetings to obtain weekly status from various silos and distributed status reports to leadership.
• Facilitated scoring and prioritization sessions for business requirements with business and tech teams.

Confidential

Project Manager / Business Analyst

Responsibilities:

• As a Digital Marketing Project Manager worked with Business Partners and cross functional teams from project initiation to project delivery to improve the user experience.
• Used Waterfall and Agile best practices while managing digital marketing projects that were forecasted to improve revenue by $2 million semi-annually.
• Created, monitored, and published weekly executive summary reports to stakeholders using Clarity PPM and Microsoft Office Suite.
• Used expertise in Excel to prepare project plans, schedules, and develop test cases that could be shared easily across teams without having to purchase costly MS Project licenses for the enterprise.
• Created Pivot Tables and Dashboards with Excel to share project weekly progress.
• Hosted and lead Project Stakeholder meetings on a regular cadence.
• Acted as a liaison between Business Partners and Development Team to ensure business requirements were being clearly understood and developed against.

Confidential

Project Lead

Responsibilities:

• In a Jr PM capacity assisted the Sr. Project Manager with several large, long-term projects.
• Reviewed and updated Epic workflows for different departments to increase accuracy of testing.
• Worked to improve Data Courier Process by monitoring movement and updating policies.
• Devised a process for regularly monitoring project actual vs. allocated hours and saved project budget overspend of about $60,000.
• Acted as a liaison between Sr. Testing Coordinator and Sr. Project Manager to align project goals.
• Used Visio to create Business Process diagrams for teams to have a better understanding of the data courier process.