SUMMARY

• Award winning Program Management Leader with 20 years of experience in Software Product Development, OmniChannel eCommerce, Conversational Commerce(Alexa, Google Home), Mobile Apps and Digital Marketing
• Win - Win approach in partnering with Operations, DevOps, CxO’s, VP’s, Marketing, Product Management, UX, Procurement, Security, Infrastructure, DCs, CSR, Legal, Finance, …
• Ability to connect to Engineers@ developer level, DevOps/SRE@ devops level, PdM@ PdM level, QE@ QE level, PgM@ PgM level, Biz Stakeholders@ business level, Directors/VP/CxO at Leadership level

PROFESSIONAL EXPERIENCE

Confidential

Technical Program Management

Responsibilities:

• Increased team velocity by 65% over a period of 6 months.
• Empowered the team to take ownership and recommend new features and solutions based on SWOT.
• Slashed the development time of Alexa Skill and Google Home Actions from months to days by Test Automation.
• First Confidential Alexa Skill and Google Home Action was made available in 25 days.
• Released new features in to production every 7 days after the first release.
• Partnered with Operations / SRE teams and created a brand new process for Rapid deployment of features
• Participated in the Black Friday Sale Program Management Operations at Confidential that led to a Billion dollar sale day
• Partnered with Product Management in defining Roadmap and make Key Idea Pitch presentations to SVP’s & CXO’s.
• Championed LEAN methodology for all my project teams.
• Increased Cosmetic Sales by 20% by releasing Augmented Reality features for Beauty products like Lipstick, Eye Liner, Mascara, Foundation, Eye Lashes, Blush, Nail Polish, …
• Saved Millions of dollars for Confidential by reducing the Product Returns up to 45% on Big Ticket items using Augmented Reality for Couches, Tables, Beds, Chairs, Recliners, Carpets, Dresser, Chest, Work Station
• Ran 3 LEAN Teams and delivered 2 Augmented Reality products, an Alexa Skill and a Google Home Actions from Ideation to Inception to Launch.
• Rescued a struggling Multi Million Dollar Adobe Analytics Re-Platforming Program by partnering with VPs, Directors, Engineering, Operations, Business stakeholders and delivered on time and quality.
• Responsible for end to end Vendor management including due diligence, vendor selection, negotiations, vendor onboarding for Google Cloud, Dialog Flow, Firebase, Applause, mmuze, bespoken and Modiface.
• Coordinated with Product Management and Engineering in defining project requirements & feasibility analysis.
• Developed LEAN Project plans and managed Resource allocation, Status tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.
• Created the Roadmap for Conversational Commerce team for effective delivery of the 2018 and 2019 programs.

Confidential, San Francisco

Global Technical Delivery Manager

Responsibilities:

• Transformed the Digital Marketing team in to Agile and increased the productivity by 40%.
• Took ownership of a Struggling legacy CMS and successfully Re-Platformed to NextGen CMS in 4 months from Due Diligence to Delivery and training all the business users and business stakeholders in 46 countries.
• Created Confidential ’s first Automated Disaster Recovery for all 27 Digital Marketing portals and Social Media.
• Optimized Clarity PPM, JIRA Project and JIRA Portfolio to address the needs of Digital Marketing.
• Coordinated with Business, IT & Engineering in defining project requirements, performing feasibility analysis.
• Partnered with Senior Directors and VPs for effective delivery of Digital Marketing projects.
• Trained the Business and Technology Teams on Agile practices and Scrum Framework.
• Implemented Agile Scrum and scaled up the delivery across teams in Sunnyvale, Singapore and India.
• Ran 5 Scrum Teams and Delivered 4 Major products.

Confidential

Director

Responsibilities:

• Took the leadership and successfully found the RCA for Muti million dollar failed projects and came up with the Discovery process aimed at early identification of risks based on a robust data driven approach.
• Successfully delivered 60 Discovery projects in 12 months.
• Accountable for the Digital Portfolio of eCommerce and Mobile Applications.
• Created the eCommerce and Mobile PMO and staffed it with Program Managers and Projects Managers.
• Identified, recruited, retained, nurtured talents, provided ongoing effective guidance & mentorship to direct reports.
• Championed Confidential subscription business program Play by Confidential with 18 technology teams, 12 support teams like marketing, product, Security, Infrastructure, DBAs, Loyalty, …
• Saved the company from credit card hacks with the Cross Channel Tokenization project eliminating 250 million credit cards from the IT systems.
• Partnered with the leadership, CIO, VPs of eCommerce, Mobile and Product Management to oversee a cross- functional and cross-divisional delivery of digital projects to ensure on time and high quality delivery.
• Owned the Digital Roadmap and helped teams to effectively deliver the committed projects.

Confidential

Senior Technical Project Manager

Responsibilities:

• Rescued the company and ensured every employee gets double bonus by successfully rolling out 3 next generation Platforms, iOS App, Android App & API Infrastructure despite all odds against me, in a record time of 6 months.
• My Apps have 4 stars in App store, with over a million downloads, #2 in LifeStyle Category, 55% of Overall digital traffic and an Average Order Value higher than .com.
• My Rapid delivery of the iOS App and Android App increased the bottom line of the company by 35% in the first year and 55% from second year.
• Created the Digital Roadmap for the omnichannel ecommerce for effective delivery of the 2014 programs.
• Responsible for the end to end Mobile Program from the ground up.
• Managed a really challenging vendor with complex connections with in the company.
• Responsible for the International Program to UK, China, Germany and Japan with Mobile 1st Strategy.
• Partnered with Senior Directors, VPs and CDO for effective Omni Channel project delivery.