SUMMARY:

• 10 years of IT Project Management and Coordination experience specializing in Software Development, Infrastructure, Cyber Security, Release Management, Business Analysis, Finance and Technical Writing
• Demonstrated experience utilizing Methodologies such as: Agile, SCRUM, PMBOK, PMI, ITIL, Waterfall, Six Sigma and IT Service Management (CSM and ITILv3)
• Ability to perform root cause analysis and apply systematic problem - solving skills
• Self-motivated team player with the ability to contribute to increase productivity, quality and throughput
• Experience using software and database tools such as; SharePoint, Salesforce, MS Office Suite, MS Project, Remedy, Clarity and MS Teams

TECHNICAL SKILLS:

Methodologies: Agile, SCRUM, Phased, Waterfall, ITIL, PMBOK, IT Service Management, Six Sigma

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

IT Project Manager/Coordinator

Responsibilities:

• Successfully managed the implementation of Confidential ’s Managed Secure Service (MSS) projects across a broad range of client expectations and complexity for various major enterprise clients.
• Responsible for the successful initiation, planning, execution, monitoring, controlling and closure of multiple Infrastructure projects including upgrades and installations that are diverse in scope.
• Conducted Kick-Off and Technical Review meetings with clients, third-party vendors and stakeholders to outline the project scope, create the project plan and project schedule in order to communicate each party’s responsibilities and mutual commitment.
• Coordinated with multiple cross-functional groups internally and externally to perform Risk Management Analysis to aid in identifying implementation gaps, build credibility, establish rapport, and maintain communication and strong relationships with stakeholders at multiple levels.
• Performed financial forecast analysis using Salesforce to track the ASCV for each project and allocate resources according to the project plan.
• Utilized MS Project, Salesforce and SharePoint to plan, organize, coordinate, and track activities to develop, deploy and upgrade software and hardware such as; Servers, Firewalls and Cloud systems.
• Managed change requests, RFP’s, financials and adhered to quality and SDLC (Agile/Waterfall) control guidelines throughout the full system development life cycle.
• Served as Release Manager for Go/No-Go Meetings and coordinated the Go-Live activities including the execution of the deployment plan.
• Communicated the completion of milestones to clients/stakeholders and secured formal acceptance from them and upon project completion, conducted meetings to ensure a smooth transition of services from implementation to SOC support.
• Anticipated, identified and resolved roadblocks, such as hardware, software and/or networking incompatibilities, involving third-party vendors and/or clients.

Confidential, Atlanta, GA

Sr. Project Coordinator/ Release Manager

Responsibilities:

• Provided support to all platforms of the IT Solutions Software Delivery department by creating project and program level reporting using the Clarity project management tool to create extracts of project information and convert it to MS Excel, PowerPoint and/or Excel reports.
• Established working relationships with project leads across multiple platforms and participated in key project activities to track milestones, identify gaps, schedules, technical progress and key deliverables in order to anticipate and plan for associated change management strategies and tactics.
• Tracked, documented and reported on the content and status of each project release on a weekly basis to ensure milestones are on target to release to production on their planned or forecasted dates.
• Performed various financial analyses such as: preparing budget and forecast reports to project and track financial metrics such as revenue, expense, capacity and resource allocations.
• Oversaw and coordinated a subset of all small enhancement projects that were 150 hours or less, including attendance or leadership of weekly project, test, and/or development meetings.
• Coordinated the testing efforts for all Carnival Cruise Ship projects and maintained and facilitated the resolution of issues during the testing phase leading to implementation as well as escalating issues to the test leads in a timely manner.
• Performed project planning and monitoring during the phases of each release including the initial request, requirements, sizing, development, UAT and implementation.
• Captured all project closure and test sign off documentation for Medium and Large IT Release projects and stored them to the SharePoint document repository according to audit requirements.
• Coordinated and facilitated meetings to communicate expectations, project roles, status updates, tracked open issues, and worked with all client groups and stakeholders to resolve issues as required.

Confidential, Atlanta, GA

Senior IT Project Coordinator

Responsibilities:

• Supported the Lead PM throughout the software development project lifecycle including updating of project documentation, schedule, resources, quality, financials and change control/change management using MS Project.
• Translated project requirements into project objectives and tasks, managing task assignment to project resources and reporting on and managing project scope throughout the lifecycle.
• Utilized MS Project to develop detail project schedules, resource plans and status reports.
• Supported the Lead PM and other Work Stream PMs during project meetings by providing input into the resolution of complex issues and changes when appropriate while utilizing Clarity to exercise complex Risk, Issue and Change Management best practices.
• Interfaced with all areas affected by the project, including; end user, services organizations, vendors and implementations partners and infrastructure teams
• Reviewed project deliverables for accuracy and apprises management of issues effecting project status and offers solution to solve the issues
• Ensured satisfactory transfer of custody and control of product upon completion (handoff) and close all project documentation and archive appropriate records in SharePoint.

Confidential, Richmond, VA

Senior I.T. Project Coordinator

Responsibilities:

• Coordinated multiple IT development projects, including participating in the preparation of an overall Project Management Plan, Release Management Plan, Status Report, MS Project Schedule, Business Requirements, data collection, document control and stability of project-oriented work efforts, ensuring a successful and timely project implementation.
• Implemented project management methodology techniques (i.e. Agile, Phased/Waterfall, etc.) to ensure that projects are delivered on time, within budget, adhere to architectural standards and meet customer expectations.
• Managed and assessed risks and issues using a risk management plan and mitigation process. Also proactively informs the project manager of the progress/obstacles and communicates and collaborates with the project team to ensure project deliverables match client expectations.
• Supported UAT activities by accurately tracking the defect, escalating and reporting the issue using the defect management process and documentation.
• Attended and facilitated daily project team meetings and completes project status reports using the Clarity project management tool which communicates project progress (including extracting budget reports, risks, dashboards, scorecards and other various performance management activities) to management and project stakeholders.
• Collected feedback through Agile practices such as burn-down charts, sprints and retrospectives, and interpret trends in order to promote continuous improvement.
• Generated timely and appropriate communications by analyzing, collecting, disseminating and storing all project documentation in a permanent document repository, such as SharePoint and/or MS Office applications or databases.
• Participated in the release management process to ensure all releases have an appropriate change request (CR) opened within the Quelle change management system.
• Provided and mentoring to entry level Project Coordinators and staff members unfamiliar with the various project methodologies, systems and tools.

Confidential, Southfield, MI

Senior Technical Writer

Responsibilities:

• Developed, edited, revised and compiled both technical and user-level documentation deliverables, such as: functional requirements, interface specifications, business-process documentation, test plans/test cases, DR plans, SOW, system view diagrams (Visio), user guides (Adobe) and procedural manuals for GM Card and GM Everest projects.
• Implemented, managed and trained associates to use the documentation management system/source control system (SourceForge and SharePoint) which enabled team members to easily find and share information.
• Developed and applied standard methodologies and templates using MS Office that provided a consistent and professional appearance for documents throughout the system development lifecycle (SDLC).
• Participated in and coordinated activities associated with change requests for proposals (CRs), effort assessments and feedback logs.
• Created meeting minutes, project plans, agendas, presentations and schedules using MS Project and Word.

Confidential, Detroit, MI

Business Analyst

Responsibilities:

• Managed the database using SQL and Unica’s Affinium Campaign to execute queries against large data sets in an Oracle environment to generate lead lists for new and recurring marketing campaigns based on the documented business requirements.
• Coordinated with marketing managers to help translate campaign business requirements into final technical data requirements and provided insight, knowledge and understanding of business, products and industry.
• Generated list extraction, file segmentation, test cell assignment, proofing, cleansing, merge/purge specification and data appends’.
• Utilized the CRM tools to resolve defects, manage change requests and contribute to User Acceptance Testing (UAT).
• Developed thorough technical documentation, waterfall reports and process flows for reporting processes using company standard methodologies.
• Acted as an internal consultant to non-technical staff, integrating multiple internal customer data sources to support highly targeted cross-sell, up-sell and prospecting initiatives across multiple channels.
• Performed data extraction and created ad-hoc queries for decision support system tools.