SUMMARY

• Certified Agile Project Professional with over 1 1 years of successful track record of leading and managing complex IT projects in Education, Retail, POS, E - Commerce, Aviation, and Logistics domains.
• 6 years of proven success in managing projects through the Agile development process.
• Possess expertise in Agile, Scrum, SAFe, Lean, XP, Kanban, IBM Innovate Method, DevOps culture, and SDLC.
• Train and coach teams and individuals to achieve significant success in their Agile journey.
• Lead the Agile Project Management process, adhering to corporate and leadership guidelines, consolidating policies and practices that empower Teams and individuals.
• Coach and empower teams to self-organize and grow cross-functionally, through servant leadership.
• Expert in f acilitating Scrum events for co-located, distributed and offshore teams.
• Handle multiple projects concurrently and facilitate Scrum of Scrums meetings.
• Support leadership in organization-wide Agile implementation, aligning to the corporate vision.
• Coach Product Owner to improve feature discovery, identify MVPs, define Personas, narrate User Stories, create Story Maps, create & prioritize Product Backlog and create Release Road Maps.
• Competent in identifying potential crises, devising contingency plans and removing impediments.
• Expert in tracking metrics, utilizing information radiators to increase transparency, and communicating project progress to Project Steering Committee and in Sync meetings.
• Expert in conducting effective Retrospectives to find ways to increase efficiency, decrease waste, reduce time-to-deliver, increase customer satisfaction and to improve the working environment.
• Expert in managing full SDLC, including the coordination of the Release Management process.
• Experienced in delivering small, medium and large scale projects on time and within budget.
• Perform effective vendor management to align and obtain project deliverables in a timely fashion.
• Excellent in communication, mentoring, analytical, problem-solving and negotiation skills. Detail oriented and a self-starter and experienced working in both Matrix and Traditional environments.
• Possess expertise in Business Systems Analysis, Product Management, Project Coordination, QA & UAT.

TECHNICAL SKILLS

• Agile
• Scrum
• Lean
• XP
• Kanban
• SAFe
• IBM Innovate Method
• DevOps
• Waterfall
• SDLC
• JIRA
• Confluence
• Rally
• MS Project
• SharePoint
• TDD
• ATDD
• BDD
• Visio
• BPMN
• UML
• Rich Picture
• Flow Diagrams
• SRD / BRD
• DFD
• ER Diagrams
• Rational Rose
• FitNesse
• Cucumber / Gherkin
• ProVision
• Java
• JS
• Angular
• Python
• Sabre
• SQL
• NoSQL
• REST
• SOAP
• ALM
• TestLink
• Solr
• Selenium
• TestNG
• JUnit
• Splunk
• Log4j
• JMeter
• Git
• Subversion
• Jenkins
• MS Office
• Excel
• Word
• PowerPoint
• IBM Notes
• Windows
• Ubuntu
• Mac

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

• Implemented Agile ceremonies (events), Kanban Boards, and other Artifacts for teams.
• Successfully empowered the Development team to self-organize through brainstorming and consensus.
• Schedule and facilitate Agile ceremonies (events) for Development, DevOps, Content, and Offshore Dev, teams.
• Facilitate in creating working agreements and policies, adhering to corporate and leadership needs.
• Create processes and workflows to suit the changing needs of teams and for scaling.
• Make process-based decisions and answer all process and Agile Project Management related queries.
• Facilitate effective Retrospectives and support implementing improvements decided.
• Take ownership of rectifying and removing / mitigating roadblocks identified at all levels.
• Resolve dependencies within internal project groups and also with offshore teams.
• Ensure alignment with the needs of Product Management, Product Delivery, and Customer support.
• Coordinate with the offshore development team to obtain product increments at an intended phase.
• Conducted daily defects triage meeting involving QA to evaluate, route, and fix defects discovered.
• Organize Release Planning / Iteration planning per cadence.
• Organize Release Reviews, involving several departments. Organize product and feature Demos.
• Generating and radiate team and project progress using Jira dashboards, Jira filters, and other artifacts
• Work as the Jira Admin for Voyager, creating Workflows, Issue Types, Kanban Boards, filters, etc., and resolve issues.
• Create Backlog items and narrate User Stories supporting Product Owners.
• Perform Story grooming sessions to refine backlog and to enable the development team to pick Stories to work.
• Work on multiple projects concurrently. Shoulder BA and QA related tasks, during resource shortages.
• Involve in coordinating production releases and patches.
• Provide Release Notes and documentation to the Product Management Department and leadership.
• Successfully facilitate all Agile ceremonies (events) and other regular work remotely, during COVID 19 pandemic.

Confidential

Sr. Consultant

Responsibilities:

• Created a cross-functional Scrum team and maintained team integrity, collaboration and communication.
• Mentored and upheld Agile/Scrum values and principles to the team and project stakeholders in an organizational environment in which Agile is not fully adopted.
• Facilitated Scrum events - Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective.
• Motivated team members to focus on project objectives and team goals.
• Mentored Product Owner in executing tasks to maximize the value created by the development team using effective techniques for backlog creation & maintenance, including the narration of User Stories .
• Facilitated the creation of working agreements, adhering to organizational standards.
• Facilitated the team & Product Owner to decide on Acceptance Criteria / Definition of Done.
• Facilitated Backlog Refinement and Story Point estimation using Planning Poker.
• Collaborated with multiple teams, users, stakeholders and vendors for successful project progress.
• Performed release planning and road-map creation to assess releasability against deadlines effectively.
• Created visual radiators displaying project progress, velocity stabilization and team achievements.
• Managed team interruptions, resolve impediments and perform effective conflict resolution.
• Promptly escalated issues requiring attention from leadership, along with recommended resolutions.
• Performed vendor management, ensuring dependencies/deliverables are met in a timely manner.
• Planned and facilitated effective Retrospectives for the team to reflect on their progress.
• Performed biweekly Sprint review (Demos) for stakeholders to provide feedback and to build trust.
• Performed release coordination with multiple teams involved, for smooth production releases.
• Monitored project progress. Perform weekly project status and budget reporting.
• Created and maintained project documentation required by the PMO.
• Aligned with PMO to discuss and take measures to make changes to processes based on Agile concepts.

Confidential

Sr. Consultant

Responsibilities:

• Coach teams to progress to higher levels of agile maturity and improve continuously.
• Facilitate Scrum events - Iteration Planning, Daily Stand-up, Iteration Review and Retrospective.
• Introduce visual radiators, techniques and retrospective formats to experiment new ways to inspect and adapt continuously. Coach new team members in Agile adoption.
• Removing impediments and secure team progress. Take corrective actions for any project deviations.
• Evaluate and estimate the impact of risks identified. Escalate critical concerns to the leadership.
• Involve with Product Owner and stakeholders to refine business requirements.
• Actively involved with Product Owner to d ecompose epics into features and User Stories.
• Support Product Owner in preparing Project Overview/Vision before project initiation (Iteration 0).
• Narrate User Stories and include Acceptance Criteria on behalf of the Product Owner.
• Involve with the Product Owner to categorize User Stories under features and releases to facilitate program level tracking. Work with the team to track their progress and provide estimates.
• Ensure compliance, mandates and translation requirements are met for successful project completion.
• Liaise with teams, business channels and stakeholders for smooth project progress and successful release. Coordinate with the App Support team to fix any non-warranty items.
• Lead the communication process with coworkers, leadership, and stakeholders to create a shared understanding of project requirements, scope, and the timeline for web & mobile app teams involved.
• Participate in Scrum of Scrums and in other leadership meetings to provide project/team updates.
• Represent the team in Wall Walk (PI Planning), ART and Domain meetings.
• Facilitate team breakouts and retrospectives during Wall-walk (PI Planning).
• Conduct System Demos to communicate the project progress and obtain Stakeholder feedback.
• Organize & facilitate working meetings, communication plans, and regular touch points as needed.
• Actively participate in CoPs (Community of Practices) in sharing knowledge and best practices.
• Provide recommendations to LACE (Lean Agile Center of Excellence) on process improvements.
• Take the initiative being a team spearheading towards Cloud Migration and XP practices (TTD, Pairing).
• Conduct GAP Analysis between the "As-Is" & the "To-Be" process and create workflow diagrams.
• Create and maintain business and technical documentation. Also, create professional illustrations.
• Facilitate in fulfilling special test data requirements. Shoulder QA Tasks at times of resource shortages.

Confidential

Sr. Consultant - Agile Systems Analyst, QA

Responsibilities:

• Communicate and coordinate requirements to offshore teams, being the single point of contact .
• Actively involved in the process of transitioning offshore teams to Agile software development.
• Lead the offshore Scrum teams to deliver high-quality software across multiple releases.
• Mentor offshore teams on company policies, practices and tools.
• Facilitate Scrum ceremonies: Planning, Daily Scrum, Review, Retrospective and Backlog Refinement.
• Immediately take measures to remove roadblocks identified, and escalate to next levels if required.
• Create, track and report project progress using sprint burndown charts and release burnup charts.
• Utilize the Kanban method including WIP limits for App Support team working on enhancements..
• Perform requirements elicitation by interacting with business stakeholders, users and SMEs.
• Perform process modeling and documenting requirements. N arrate User Stories & Acceptance Criteria.
• Work with the Product Owner to create and maintain Product Backlog, and to prioritize Backlog items.
• Involve with the Internal Audit Team to ensure requirements are satisfied for financially impacting projects.
• Analyze legacy systems to determine limitations and then identify potential opportunities.
• Perform QA tasks and bug tracking. Develop test plans, test cases and test data. Automate test suites.
• Conduct load testing and UAT. Perform integration testing as required.
• Involve in developing user guides, identifying training needs and providing user training.

Confidential

Systems Analyst

Responsibilities:

• Perform requirements gathering, JAD sessions and identify functional & nonfunctional requirements .
• Serve as liaison between the different project stakeholders and coordinate dependencies.
• Actively involved in developing detailed project plans, LOE estimates, budgets, schedules, and SOWs.
• Involve in identifying project risks and contingency plans.
• Create artifacts: SRDs, Use Case diagrams, Process flow diagrams, UML, DFDs, Impact/Effort Matrix .
• Involve with the Product Manager to prepare a GAP analysis report, comparing the old & new system.
• Facilitate UAT and ensure necessary functionality is achieved.
• As a QA Analyst, develop and execute Test Plans, Test Cases, and Test Data. Mentor junior QA Analysts.
• Update Requirements Traceability Matrix, ensuring test coverage for business requirements.
• Perform Hardware & Networking engineering tasks and also System Administration tasks as needed.
• Hardware & Networking equipment used: HP ProLiant Servers (ML, DL, BL), HP Workstation, HP Thin Client, HP PCs, Cisco Routers, Switches, Wireless Access Points, & Fiber termination (MTRJ, ST, LC, SC).