PROFESSIONAL SUMMARY:

Motivated, personable business professional with over five years of cross functional expertise in project management. Accrued a successful track record of managing projects to ensure business goals and objectives are accomplished within designated timeframes and budgets.

SKILL:

• SAFe Scrum Master Certified
• Software Development Lifestyle
• Compliance & Operational Risk
• Agile Methodology
• JIRA
• Agile
• Stakeholder relations
• Functional & Business Requirements
• Team oversight
• Timeline management

WORK HISTORY:

Sr. Project Manager

Confidential, Atlanta, Georgia

Responsibilities:

• Managed multiple project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Collaborated with business users, technical teams, d Confidential base administrators and testing teams, to analyze, gather, and validate requirements such as kickoff meetings, joint application designing and planning sessions.
• Developed project plans and managed project scope for all projects, using Agile methodologies to guide projects from conceptualization to implementation and maintenance.
• Gathered and analyzed project requirements through interactions, meetings and periodic walkthroughs with potential application users and to develop business requirements documents (BRD) and functional requirements documents (FRD), "as is" and "to be" processes and user mockups.
• Closely collaborated with project members to identify and quickly address problems.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.

Project Manager

Confidential, Charlotte, NC

Responsibilities:

• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Performed d Confidential analysis on internal loss events, offboarding applications and developed process flow to strengthen controls.
• Made information about projects, corporate strategies and upcoming projects available to stakeholders.
• Identified, aggregate, report and escalated compliance, AML and operational risk issues and creates control enhancements.
• Developed implementation methodologies to rein in project costs while meeting key milestones.
• Organized and facilitated project planning, daily stand - up meetings, reviews, retrospectives, sprint and release planning.

Financial Center Manager

Confidential, CHARLOTTE, NC

Responsibilities:

• Managed operational procedures, policies and performance process metrics through monitoring of daily activities and reports.
• Conducted compliance and operational risk assessments in order to adhere to organizational standards.
• Obtained 99.2% full scope on banking center audit review score for 2014 and 100% for 2016, top financial center in revenue, exceeding goal by 30%.
• Maintained customer experience score above 96%.
• Developed, communicated and executed action plans for 10 associates to close gaps between goals and results.
• Ensured clients are connected to the appropriate teammate to help drive overall revenue growth.
• Capitalized on all referral opportunities to help customers obtain the full value of their Confidential relationship.
• Leveraged available resources and technologies to optimize the customer experience and serve our customers with operational excellence and accuracy.
• Handled customer escalations and provide a value-added customer experience that leads to improved satisfaction and sales.

Confidential, ATLANTA, GA

Branch Manager

Responsibilities:

• Maintained and managed relationships with partners to maximize sales opportunities and achieve sales standards with goal of acquiring 100% clients financial service business.
• Successfully increased branch business development by 85% through outside calls, in branch selling, telemarketing and targeted direct mailing.
• Managed. supported and influenced a team of 11 to set the right expectations with clients.
• Served as a customer experience champion, consistently providing world class customer experience.
• Demonstrated sound judgment, independent decision-making ability and timeliness with handling complex client issues.
• Managed complaints and problem solved towards a satisfactory resolution.

Relationship Manager

Confidential, ATLANTA, GA

Responsibilities:

• Responsible for banking center audit and compliance adherence, mitigating loss, identifying and managing associate and internal processes to limit operational risk.
• Successfully retained and grew long term profitable client relationships.
• Reviewed account and customer d Confidential for completion and accuracy, coordinated and facilitated timely submission of operational d Confidential to records management.
• Created team and individual action plans to reach sales goals, leading to team of 2nd highest total sales volume earnings for a Banking Center in the Central Atlanta Consumer Banking Market for second quarter 2012 achieving 125% of quarter goal.
• Obtained 98.9 % full scope banking center audit review score for 2013.