Sr. Program Manager Resume

TECHNICAL SKILLS

Methodologies: Agile, SDLC, Waterfall, SAFe,, SCRUM, Kanban, Rational Unified Process (RUP), Lean Six Sigma

Disciplines/Processes: BPM, BI, ITIL, ITSM, SOA, CMMI, LBGUPS, REST API

PROFESSIONAL EXPERIENCE

Sr. Program Manager

Confidential

Responsibilities:

Selected to drive a large initiative to replace and deploy new anti - virus solution for all Honeywell’s assets. Developed a productive close partnership with Cyber Security Org, Server Management, AWS, Azure, and Support teams for all Honeywell’s Business Units (Aero Space, HPS, HBT, PMT, SPS) from developing a master list of clients/servers to deploying to ~187K assets in 2 ½ months. This effort usually takes ~18 months but close collaboration and communication drove project to be a big success.
Partnered with Operations team to troubleshoot issues; Operation team were able to reduce the number of tickets to 80% in a week based on root cause analysis and coordination with other support teams.
Promoted team collaboration without boundaries with virtual community and communication tools which increased quality, lowering costs and reducing project schedule length.
Introduced processes and streamlining that allowed the development organization to increase its capacity and output by almost 20%, while driving schedule accuracy to near 100%.

Agile Coach/Sr Scum Master

Confidential

Responsibilities:

Focused primarily on training the new Agile teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team. Placed substantial effort in team member role training, time-boxing and providing strong metrics for all players
Brought in Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, rally tracking, product visioning, technical debt reduction, self-management, empowerment and role training resulting in realized velocity improvement of more than 100%.
As a Scrum Master for five Agile cross functional teams (20+ people), identified process changes required to accelerate development and remove major impediments. In six sprints, reduced time to ship by approximately 30%. To achieve these results, retrospect meetings and lesson learned was documented and tracked for improvement to conform to Agile Scrum standards.

Sr. Agile Program Manager/Agile Coach

Confidential

Responsibilities:

Coordinate efforts across 15 software development, operation, and go-to-market scrum teams each consisting of 8-10 people each, and/or across teams that include marketing, sales, billing, marketing, and external resource groups to ensure delivery of a program as part of one product line. a
Ensure measurable KPIs were developed for the program to ensure the overall Next Retail Program KPI was aligned with other program initiatives within the program.
Worked with key business domain leaders, adjacent programs and external stakeholders on high level roadmap to confirm “Go Live” date.
Trained Product Owners, DevOps and Agile teams onshore and offshore on the Agile principles and processes. Training and knowledge of Agile motivated the team to be more productive practicing Agile and utilizing the Agile tool, Rally.

Sr. Agile Project Manager/Scrum Master

Confidential

Responsibilities:

As part of Cox methodology, documented and completed more than 20 project management documentation for the inception, planning and execution phase of the project to be reviewed and approved by PMO for budget allocations.
Performed cost analysis that span over the course of 4 years indicating an API growth rate of 30% within the first year, to include, a 10% growth rate increase on SOA Strategy Plan.

Sr. Business Program Manager

Confidential

Responsibilities:

Served as the central resource and marketing leader for all web-related and digital innovations, including information architecture, site structure, usability, functionality, development, design, content strategy and processes, digital, mobile and other applications.
Transformed the interaction between an Confidential &T customer perspective of an Confidential &T offering through automation and M&P, to include what the customer would experience while learning, buying, getting, using, paying and obtaining services for Confidential &T products and services.
Facilitated working sessions with Product Managers to increase Net Promoter Scores (NPS). NSP increased 25% 1st quarter.
Prepared and delivered Quarterly Business Reviews with clients which increased customer satisfaction by 35%.