SUMMARY:

• Supporting vital technical operations through solutions that help clients deliver on their mission.
• Accomplished information technology leader with direct experience in designing and delivering enterprise network and telecommunication solutions that support the technical evolution of public sector organizations.
• Skilled in leading teams through effective communication and in - depth technical expertise involving information assurance, cybersecurity, and incident response.
• Masterful at delivering exemplary customer service, strategic advisement, and technical troubleshooting in a fast-paced environment that meets and exceed customer expectations.

CORE COMPETENCIES:

• Identity & Access Management
• Risk & Change Management
• Strategic Planning & Execution
• Project & Program Management
• Technical Documentation
• Contract & Vendor Management
• Team Leadership & Management
• Stakeholder Relationship Management
• Requirements Gathering
• Systems Engineering
• Infrastructure Management
• IT Operations Management

CORE TECHNOLOGIES:

Amazon Web Services (AWS); Active Directory Domain Services (AD DS); DNS, DHCP, Network Management & Security; SharePoint Management; Enterprise Network Management; VoIP & Telephony; Cloud Management; Messaging & Collaboration Management, Ping Access and Federate, SailPoint IIQ, CyberArk Privileged Access Management (PAM).Micro Focus IDM, Novell, eDirectory, Host Virtualization, Radiant Logic (VDS).

PROFESSIONAL EXPERIENCE:

Confidential, College Park, MD

IAM Program Manager

Technical Scope: Windows Active Directory 2008/2012 R2, Novell eDirectory 8.8, 1.2K+ Servers, 4.3K+ Users & Workstations.

Responsibilities:

• Direct every aspect of the identity management program including project quality oversight, proactive identification of risks, and development of mitigation strategies.
• Establish and maintain effective working relationships with customers by facilitating meetings and status reports. Effectively coordinate resources to ensure scheduled goals are met while simultaneously managing multiple tasks in a fast-paced environment.
• Devised tactical project, communications, knowledge transfer, and transition plans using Microsoft Project to ensure on-time delivery of key project milestones within budget constraints.
• Facilitated to drive adoption and deliver status reports to manage expectations.
• Supervised drafting of key technical documentation involving system design, solution implementation, configuration, and system security.
• Orchestrated delivery of an Confidential -12 compliant solution to enforce two-factor authentication involving networks and application systems.
• Delivered a Confidential -12 solution to support federal agency in meeting FISMA controls mandate including increasing adhering to guidance roadmap with 95% accuracy in requiring reliable forms of identification.
• Commanded $16M IDIA contract supporting ongoing development of identity governance (IG) and management, Confidential -12 derived credentials, and authorization and access management.

Confidential, Washington, DC / Greenbelt, MD

IAM Program Lead / Field Operations Manager

Technical Scope: Windows Active Directory 2008/2012 R2, 3700+ servers, 18-22K+ Users & Workstations.

Responsibilities:

• Supervised daily activities of four highly trained engineers tasked with developing, testing, deploying, and supporting IAM projects and tasks. Gathered business security requirements to better manage CDM framework and toolset including IDM, VDS, SSO, and PAM deployment.
• Served as trusted advisor to management and principal point of contact with the team to ensure key project milestones were completed on schedule and within scope and budget.
• Collaborated with key federal contacts to define tasks and labor categories and to onboard select IT security personnel.
• Oversaw enterprise PIV VPN to deliver FIPS 140-2 ASA’s supporting PIV card logon.
• Determined technical roadmap, capabilities, and solutions as senior advisor.
• Managed the Continuous Diagnostics and Monitoring (CDM) program led by GSA and DHS to ensure security controls and regulations were adhered to for FISMA reportable systems.
• Supported OASAM mission to modernize IT and provide technical services and support to agencies within DOL.
• Directed five high performing engineers to deliver enterprise, datacenter, and field operation solutions while simultaneously collecting, analyzing, and translating functional requirements into technical specifications.
• Engaged in cross-functional collaboration to plan process and procedures for deployment and support models, while managing change requests (CR) for procurement and budgetary requirements.
• Integrated cloud-based infrastructure and systems into support field operations.

Confidential, Washington, DC

Project Lead / Solutions Architect

Technical Scope: Windows Active Directory 2003/2008/2012 , 3.7K+ Servers, 20K+ Users & Workstations.

Responsibilities:

• Supported enterprise-wide initiatives through project and technical leadership regarding management of scope, cost, schedule and resource allocation.
• Implemented industry best practices and regulatory guidelines in development of key policies, processes, and standard operating procedures (SOP). Strategically advised senior-level management regarding project status.
• Managed customer relationships to identify requirements, opportunities, and risks associated with assignments. Conducted comparison analysis of budgets and costs for federal procurement and purchasing.
• Collaborated across teams to design and test solutions for deployment into the production environment.
• Oversaw $2M contracts to ensure deliverables, quality, and schedule complied with service level agreements (SLAs).
• Drafted design documents and diagrams as implementation guides for systems including enterprise network operating systems, security controls and technical model (TRM).
• Principal architect in developing platforms for baselining pre-deployment applications.

Confidential, Washington, DC

Sr. Systems Engineer

Technical Scope: Windows Active Directory 2008, ServiceNow, Cisco Unified Communication (UC), Change Advisory Board (CAB), 4.5K+ Servers, 20K+ Workstations, 20K+ Users.

Responsibilities:

• Administered LDAP to support application deployment using single sign on (SSO) and authenticated login services. Performed forensic analysis to identify and report potential security violations to the Security Office.
• Engineered the deployment of NetIQ’s Security Suite, Sentinel 7.1, Change Guardian and Windows Event Collection Services (WECS) servers for pilot and production.
• Assembled and maintained Hyper-Visors and Virtual Machines (VM) using vCenter.
• Resolved enterprise-wide security application Secure AUTH and Confidential -12 government issued smartcards in timely manner to prevent unauthorized access to mission-critical facilities.

Confidential, White Marsh, MD

IT Operations & Infrastructure Manager

Technical Scope: Windows Active Directory 2003/2008, ESX 7.1, Amazon Web Services (AWS), LANDesk, IPMonitor, Change Review Team (CRT), Telephony, Cisco Networking, Security (Logical & Physical) 85 Servers, 150+ Workstations.

Responsibilities:

• Provided senior-level leadership regarding technology, processes, and business impact of technical solutions by effectively leading teams, analyzing budgets, and reporting ServiceDesk performance to safeguard integrity of technical operations, project deliverables, and user support.
• Managed six-member engineering team through individual mentorship, employee appraisals, and tactically planning professional and technical skillset development.
• Established technical standards and policies in adherence to PCI Level 1 requirements including firewall and network security actions for quarterly and annual accreditation.
• Devised, documented, and maintained SOPs and enforcement policies using Microsoft SharePoint, LANdesk, ITIL service desk, and Office 365.
• Supervised technical aspect of relocating operations office to White Marsh which involved WAN-Fiber, Cabling, VoIP telephony, security system, server-room build out, Electric/Power, and HVAC.
• Transitioned datacenter infrastructure from on-premise to Amazon Web Services (AWS).

Confidential, Washington, DC

Sub-Team Lead/AD Engineer

Technical Scope: Windows Active Directory 2008, ServiceNow, Change Advisory Board (CAB), NetIQ Products Group Policy Administration, 4.5K+ Servers, 20K+ Workstations, 20K+ Users.

Responsibilities:

• Directed team of eight engineers to deliver Active Directory integrations while collaborating with Chief Information Officer (CIO) and Information System Security Manager (ISSM) to implement security requirements.
• Orchestrated government-wide mobile security encryption using PGP solutions to adhere to Office of Management & Budget (OMB) mandates.
• Managed Active Directory Domain Services (ADDS) forests and domains, supervised security group audits and attestation, documentation, and enforcement of security best practices.
• Designed and managed deployment of the ESX 4.1 vSphere and vCenter environment.
• Updated system integrations to support enterprise user and group policy from architecture designs that aligned with business requirements to stakeholder management and policy implementation that improved productivity while decreasing number of submitted Help Desk tickets.

Confidential, Washington, DC

Technical Team Lead / Business Developer

Technical Scope: Windows 2003 Active Directory, Linux, UNIX, Remedy, Mainframes, 2.6K+ Servers, 50K+ Users.

Responsibilities:

• Coordinated efforts of seven-member team to deliver key project milestones according to outlines, charters, and time allotments for the Confidential.
• Assessed inefficiencies and degradations of systems and processes to develop new mitigation tasks.
• Commanded readily-responsiveness activities in disaster recovery (DR) scenarios to confirm systems returned to optimal performance.

Confidential, Washington, DC

Senior Systems Engineer / Team Lead

Technical Scope: Windows Active Directory, Exchange, BES Messaging, Linux, UNIX, Remedy, NetIQ, 4.2K+ Servers, 50K+ Users.

Responsibilities:

• Provided technical leadership as Team Lead, Technical Systems Engineer and Administrator to safeguard technical operations. Managed technical teams and enterprise networks f.
• Supervised contingency and disaster recovery planning by developing and documenting test cases for organizing emergency response teams.
• Supported design phase of key hardware and software systems hosting the JUSTIS integrated software system application.
• Coordinated technical support team efforts across 100+ US sites supporting NetIQ AppManager and HP OpenView.
• Deployed NetIQ AppManager and DRA across Washington DC and Ft. Worth, Texas locations.