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Project Manager Resume

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Marlton, NJ

SUMMARY

  • Accomplished project manager with over 12 years of experience leading enterprise - wide projects with a focus on project and program management, leadership, and execution.
  • Adept at coordinating between business and technology groups to deliver expected results on time and within budget.

AREAS OF EXPERTISE

  • Project/Program Management
  • Matrixed Team Leadership
  • Business Analysis
  • Software Implementations
  • Client Onboarding
  • Process Improvement
  • Vendor Management
  • Client Management
  • Change Management
  • Project Reporting
  • Business-Technology Partnership
  • Strategic Planning

PROFESSIONAL EXPERIENCE

Confidential, Marlton, NJ

Project Manager

Responsibilities:

  • Onboarded first client in 3 months for new business line serving independent medical practices in conjunction with the legal, operational, and financial formation, development of service model, and implementation of organizational governance model, technology platform, and policies and procedures.
  • Conducted annual upgrades of operationally critical Practice Management and Electronic Medical Record software and hardware platforms to deliver updated features and functionality to end users on time and within budget with no adverse user impacts.
  • Improved internal and off-shore billing transaction quality and productivity leading to a 60% increase in speed to cash.
  • Increased savings $170k, reduced manual efforts 60%, and increased client technology satisfaction through optimization of the core technology platform.
  • Launched Project Management Office growing to 5 project managers servicing the enterprise with a keen focus on executing executive goals utilizing PMI best practices and software development life cycle.
  • Increased the speed of onboarding accounts from sales prospect through active client by 10% through development of sales & onboarding processes and implementation of salesforce.com.
  • Increased shared savings 45% via implementation of a technology platform solution enabling staff to identify high-risk patients through improved data integrity and reporting while improving care coordination operations and patient outcomes with no increased headcount.

Confidential

Project Manager

Responsibilities:

  • Implemented a billing system to calculate complex asset management fees, increasing the automation of billing management, reducing the billing cycle timeline, and improving cash flow as a result of successful management of multiple cross-functional teams and vendor personnel from vendor selection through software deployment.
  • Identified and formally reported to Confidential CFO nine specific cost saving recommendations related to work performed by parent company’s finance department, leading to potential savings of more than $430,000 or 40% versus the prior year.
  • Managed the operational consolidation of two parent company subsidiaries into Confidential, transferring over $2.2 billion and 2,500 accounts from legacy systems to the Confidential operational platform.
  • Executed the full project management life cycle to launch a secured web site providing high net worth institutional client’s online access to their monthly client statements through management of project sponsors, gathering of business requirements, and coordinated testing between the project stakeholders and global IT department.
  • Managed the movement of servers and deployment of 150 new PC’s for the Sales department to eliminate IT reliance on previous parent company under strict deadlines in a fast paced, collaborative environment within budget.

Confidential

Project Coordinator

Responsibilities:

  • Enhanced “activity model” and phone metrics reporting to improve management’s analysis of internal wholesaler activity, identify problematic areas, and motivate productivity.
  • Crafted sales dashboards and themed proactive sales contests that aligned themes from external wholesalers and relationship management to promote productivity and provide a consistent sales message throughout the enterprise.
  • Established an internal sales newsletter to bring relevant life insurance sales desk information together for a multi-site operation.

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